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Trainer Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am a goal-driven, hard working training leader who is highly effective in busy and calm environments, also highly effective with students and leadership to help create a successful environment. Bringing about two years of serving experience, customer service responsibility, and training experience. Fun- loving, who enjoys being around people and bringing an energetic and dedicated characteristic into business.

Skills
  • Customer service technique training
  • Presentations and demonstrations
  • Student engagement
  • Training initiatives
  • Table Bussing
  • Check payment processing
  • High-volume dining
  • Menu knowledge
  • Food safety understanding
  • Table setting arrangements
  • Dining customer service
  • Dining crew workflow optimization
  • Relationship management
  • Service prioritization
Experience
08/2020 to Current
Trainer Centene Corporation Avondale, AZ,
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
03/2020 to 08/2020
Server Highgate Hotels Joliet, IL,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
09/2019 to 03/2020
Merchandiser Clubcorp Club Operations, Inc. Chicago, IL,
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Communicated and coordinated planogram execution with store management.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Displayed appropriate signage for products and sales promotions.
  • Upheld stock levels and pricing for multiple product lines.
  • Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
  • Built effective partner store relationships to improve customer satisfaction.
  • Tracked shipping, including weekly and monthly fallout.
  • Provided feedback on competitor activity, policies and best practices to streamline internal operating model.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Printed labels and tags for for-sale merchandise.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
10/2017 to 02/2018
Sales Associate San Francisco Goodwill Commerce, CA,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted customers by finding needed any items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Reset store displays for special events and seasonal merchandise changes.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education and Training
Expected in 05/2020
Associate of Arts: General Studies
Crowder College - Neosho, MO
GPA:

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83Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Crowder College
Job Titles Held:
  • Trainer
  • Server
  • Merchandiser
  • Sales Associate
Degrees
  • Associate of Arts

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