trainer resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Office Administrator with over 29 years of experience in administrative support, customer service and leadership roles across multiple environments and industries. Proficient in office procedures, Microsoft Office and administrative duties. Willingness to take on added responsibilities to meet team goals. Experience managing teams of up to 30 associates. Fair and predictable leader with employee wellbeing as top priority. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experience merchandising and creating a customer friendly environment.

  • Honorably Discharged Veteran.
  • Developed administrative office processes and procedures.
  • Promoted two times in less than twelve months with Quest HealthConnect.
  • Collaborated with team of two in the development of training program for partner company.
  • Collaborated with team of four in the development of refresher training program and courses.
  • Licensed insurance agent for 25 years.
  • Earned the "Who's Who in Insurance" award.
  • Winner of the "Top Sales-Agency" award 2 consecutive years.
  • Exceeded sales goals 4 times in 4 fiscal halves with Home Depot.
  • Earned "Vice President's Recognition Award" from the Home Depot Regional Vice President.
  • Earned “Department Supervisor of the Half” Award in second half 2020.
  • Recipient of 19 Homer awards for exceptional performance.
  • inFocus All Star for 19 consecutive months.
  • Certified lift equipment trainer.
  • Assistant Captain for Team Depot (Home Depot Volunteer Team).
  • Captain of Store Disaster Relief Team.

  • Team Building and Motivation
  • Recruitment and Training
  • Microsoft Office
  • Delegation and Supervision
  • Customer Service Management
  • Staff Coaching and Training
  • Driving Sales
  • Merchandising
  • Customer Service Skills
  • Retail Industry Experience
  • Superior Work Ethic
  • Proficient and knowledgeable in life insurance/annuities.
  • Training Program Design
  • Course Optimization
  • Presentations and Demonstrations
  • Training Materials and Documentation
Work History
08/2021 to 08/2022 Trainer Csd Autism Services | Santa Clara, CA,
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Quickly adapted training plans for company needs, keeping timelines in mind.
  • Assessed student needs to develop effective training and coaching plans.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Tracked attendance and progress against goals for each participant.
  • Gathered and organized supplementary material to support structured lessons.
  • Encouraged patients to schedule recommended tests and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Worked with patients to schedule tests and procedures.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Maintained confidentiality of patient data and condition to safeguard health information.
10/2018 to 07/2021 Department Supervisor-Key Carrier/MOD Kaiser Transport | Washington, DC,
  • Performed as Manager On Duty multiple days per week to support Assistant Store Managers and operation of store.
  • Department Supervisor of 3 separate departments .
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained and mentored new employees.
  • Completed store opening and closing procedures.
  • Trained and coached employees on store safety and performed as DS Captain on store inFocus Safety Team.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Oversaw team of 19 employees of three departments.
  • Trained and certified employees on lift equipment, i.e. forklift, reach truck, etc.
12/1993 to 12/2020 President LifeCo, Inc. | City, STATE,
  • Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
  • Recruited insurance agents in 42 states to offer and sell products to clients.
  • Assisted agents and clients by executing policy changes and service requests.
  • Performed myriad administrative office duties including but not limited to running client quotes, ensuring document accuracy, obtaining required signatures, filing, faxing, mail, etc.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Developed new programs and practices to assist insurance agents in field and increase sales.
  • Partnered with underwriting departments of insurance carriers to obtain best possible ratings for clients.
Expected in to to No Degree | Oklahoma State University, Stillwater, OK, GPA:
Expected in 06/1987 to to High School Diploma | Osterholz American High School, Osterholz, Germany, GPA:
  • Elected Captain of Football and Track Teams two years
  • Member of Yearbook Staff, Student Council and Student Union

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Resume Overview

School Attended

  • Oklahoma State University
  • Osterholz American High School

Job Titles Held:

  • Trainer
  • Department Supervisor-Key Carrier/MOD
  • President


  • No Degree
  • High School Diploma

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