LiveCareer-Resume

trainer resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable Quality Assurance Specialist skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 5 years. High-energy Trainer familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes 5 years of experience in training, teaching and mentoring professionals in corporate environments. Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management and team-building abilities. Bringing 8 years of experience assessing training needs and conceptualizing training materials. Dynamic Trainer with 8 years of comprehensive experience teaching knowledge and skills to organization's staff members. Versed in preparing educational materials, conducting seminars and workshops and managing training budgets. Patient and cooperative professional familiar with successful teaching methodologies. Sharp banking professional with talents which shine in competitive, innovative and creative environments. Track record of increasing sales, improving client retention and growing customer base. Dedicated to improving overall [Type] performance figures.

Skills
  • employee development Mastery
  • Presentations and Demonstrations
  • Leadership Development
  • Class Lecturing
  • Competitive and Consumer Market Analysis
  • Attention to Detail
  • Employee Interviewing
  • Virtual Learning Management
Education and Training
Lincoln College Lincoln, IL Expected in 06/2002 Associate of Arts : - GPA :
Neuqua Valley Highschool Naperville, IL, Expected in 05/2000 High School Diploma : - GPA :
University of Phoenix Tempe, AZ Expected in BBA : Business Administration And HR Management - GPA :
Experience
Csd Autism Services - Trainer
Shingle Springs, CA, 03/2020 - Current
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Conducted training classes for employees on features and operation of products, client tools and processes.
  • Compiled and analyzed weekly trainee retention reports.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
Hinduja Global Solutions - Quality Ambassador
City, STATE, 01/2018 - 03/2020
  • Engaged and interacted with consumers to create demand for products.
  • Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to senior leadership team.
  • Facilitated new hire orientations, processed transfers and managed employee separations.
  • Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
  • Participated in unemployment hearings to ensure proper handling of individual cases.
  • Participated in corporate seminars and meetings covering employee programs.
  • Established tracking metrics and set up dashboard access to maintain current understanding of internal benchmarks and progress toward objectives.
  • Supported quarterly performance assessments to increase employee retention and performance improvement.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Onboarded and trained more than 100 new employees per year.
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Scheduled random drug testing for employees to diminish regularity risks.
Apple Ios - Bank Teller Supervisor
City, STATE, 03/2016 - 03/2018
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Inspected and repaired products to meet project expectations.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Extracted and organized metrics to monitor results for internal quality reports.
  • Identified performance trends to conduct gap analysis, contributing to learning solutions and support.
  • Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
  • Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources.
  • Trained end users on software and hardware functionality, best practices and protocols.
  • Trained end-users on software and hardware functionality, best practices and protocol.
  • Supplied tellers with coin and currency.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.

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Resume Overview

School Attended

  • Lincoln College
  • Neuqua Valley Highschool
  • University of Phoenix

Job Titles Held:

  • Trainer
  • Quality Ambassador
  • Bank Teller Supervisor

Degrees

  • Associate of Arts
  • High School Diploma
  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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