trainer resume example with 3+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated and high-energy trainer enthusiastic about assisting students to develop top-notch knowledge and skills in health insurance. Dynamic leader known for improving performance, maximizing efficiency and exceeding management expectations. Considered a valuable asset to any team.

  • Presentations and demonstrations
  • Materials organization
  • Executive team leadership
  • Public speaking
  • Schedule mastery
  • Active listening
  • High-energy attitude
  • Technologically savvy
Education and Training
Texas State Technical College - Harlingen Harlingen, TX Expected in 05/2020 Associate of Science : Biology - GPA :

Currently enrolled but will be graduating at the end of this current Spring semester in May 2020.

Early College High School Harlingen, TX, Expected in 05/2017 High School Diploma : - GPA :
American Modern Insurance Group - Trainer
Batavia, NY, 01/2020 - Current
  • Coordinated, led and executed brand training presentations for health insurance issued to the retired teachers of Texas.
  • Created and offered additional materials to enhance training.
  • Documented participant attendance, engagement and progress.
  • Created and provided schedules, including breaks and lunches, to employees for them to follow during training and on-floor production.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Mentored and coached new employees by offering insight into successful task prioritization.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Delivered in-depth, valuable training sessions to 30 employees both in-person and via teleconferencing systems.
  • Partnered with TRS (Teacher Retirement System of Texas) to develop better shortcuts and color stories for employees to understand.
Safran Group - Customer Service Representative
Irvine, CA, 02/2018 - Current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with clients and vendors (Humana, Aetna, Medicare, and The Social Security Administration) to provide further assistance to customers about claims, deductibles, out of pocket expenses, and errors that affected their insurance coverage.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded revenue objectives by promoting Newsletters to customers during service, account and follow-up calls.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Trained coworkers in procedures and policies in order to maximize team performance.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, health care issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Upheld privacy and security requirements established by HIPAA Law.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
Petco - Cashier
Avon, CT, 08/2017 - 02/2018
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

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Resume Overview

School Attended

  • Texas State Technical College - Harlingen
  • Early College High School

Job Titles Held:

  • Trainer
  • Customer Service Representative
  • Cashier


  • Associate of Science
  • High School Diploma

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