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Tracker / Billing Specialist / Customer Service Resume Example

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Professional Summary

Experienced Billing Specialist with over 10 years of experience in Billing . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Month-end closing procedures
  • Research and due diligence
  • Collection practices
  • Records organization and review
  • Financial Reporting
  • Payment processing
  • Budgeting proficiency
  • Cash Flow analysis
  • Data Entry
  • Sales expertise
  • Complaint resolution
  • Quickbooks
  • Excel
  • Microsoft Word
  • Bilingual (English & Spanish) Read and Write
  • Law (Aided an eviction lawyer with the filling of paperwork)
  • Customer service specialist
Education
La Puente High SchoolLa Puente, CA06/2000High School Diploma
Los Angeles Trade Technical CollegeLos Angeles, CANo Degree: General
Work History
Challenger Trucking Inc.- Tracker / Billing Specialist / Customer Service
Commerce, CA09/2017 - Current

I started with this company as a Billing and Collection Specialist.

  • Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues
  • Performed targeted collections on past due accounts aged over 30 days
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Applied more than 50 payments per week
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
  • Verified vendor accounts by reconciling monthly statements and related transactions
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
  • Generated financial statements and reports detailing accounts receivable status
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
  • Managed customer relations and customer service through daily communication and interaction

As this company saw my efficiency in my job I was transferred to dispatch as a driver's tracker and customer service specialist. This position allows me to work independently in the office by myself from 500am - 800am.

  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Responded to customer requests for products, services and company information
Town Ride Inc.- Office Manager
Los Angeles, CA10/2016 - 09/2017
  • Implemented policies and standard operating procedures for continuous improvement.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Handled all incoming business and client requests for information.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Completed bi-weekly payroll for 20 employees.
Minuteman Transport Inc.- Settlement Clerk
City of Industry, CA10/2015 - 09/2016
  • Updated employee files with new details such as changes in address or salary levels
  • Responded to employee questions and requests for information in timely and knowledgeable fashion
  • Processed driver's settlements on a weekly basis
  • Balanced driver's manifest to reflect their earning
American Service Towing Inc.- Office Manager
Los Angeles, CA01/2007 - 10/2015
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 15 employees.
  • Handled all incoming business and client requests for information.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
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Resume Overview

Companies Worked For:

  • Challenger Trucking Inc.
  • Town Ride Inc.
  • Minuteman Transport Inc.
  • American Service Towing Inc.

School Attended

  • La Puente High School
  • Los Angeles Trade Technical College

Job Titles Held:

  • Tracker / Billing Specialist / Customer Service
  • Office Manager
  • Settlement Clerk

Degrees

  • High School Diploma
    No Degree : General

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