Tracker / Billing Specialist / Customer Service Resume Example

I started with this company as a Billing and Collection Specialist.

• Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues
• Performed targeted collections on past due accounts aged over 30 days
• Identified, researched and resolved billing variances to maintain system accuracy and currency
• Generated and submitted invoices based upon established accounts receivable schedules and terms
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
• Applied more than 50 payments per week
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
• Verified vendor accounts by reconciling monthly statements and related transactions
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
• Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
• Generated financial statements and reports detailing accounts receivable status
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
• Managed customer relations and customer service through daily communication and interaction

As this company saw my efficiency in my job I was transferred to dispatch as a driver's tracker and customer service specialist. This position allows me to work independently in the office by myself from 500am - 800am.

• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Responded to customer requests for products, services and company information