track administrator coordinator resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Experienced Track Coordinator of 4 years with over 14 years of timekeeping, accounts payable and procurement experience in oil industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Helped streamline repair processes and update procedures for support action consistency.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
Prepared monthly, quarterly and annual accrual reports along with safety OSHA reports and many more upon request by collecting and analyzing customer information.
Worked closely with others to accomplish timely invoicing and accounts payables.
Coordinated 1-2 training classes per year and as new approvers and/or contractors start work by reserving conference rooms and sending electronic meeting invitations to participants.
Prepared detailed documents and reports in adherence administrative processes.
Accounts Payable Specialist, 01/2007 to 05/2020 Viejas Enterprises – Alpine, CA,
Prepared month-end closing entries for detailed reporting and recordkeeping.
Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Reached out to vendors and customers to verify information and follow up on client issues.
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Investigated daily variances uncovered with Track and EMPAC reports and corrected errors to resolve discrepancies.
Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
Used TRACK to accurately manage over 25 accounts worth an estimated $115 million.
Reconciled company bank, credit card and expense accounts every month, investigating and resolving discrepancies to keep accounts audit-ready.
Reorganized accounts payable processes, decreasing supplier payment delays from 65 to 125 days.
Contractor Timekeeping Coordinator, 01/2007 to 05/2020 Hollyfrontier Corp. – City, STATE,
Independently maintained 100% accuracy in transferring correct data from Track system into the EMPAC system.
Verified timekeeping records and handled any discrepancies with contractors.
Achieved $385k in savings by implementing review process for over billing, incorrect billing and other findings.
Evaluated source documents to locate information needed for each data entry field.
Monitored database updates and verified for correctness.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Managed large data projects, including workflow scheduling, data entry and accuracy verification.
Completed data entry tasks with accuracy and efficiency.
Produced monthly cost reports using advanced Excel spreadsheet functions.
Wildland Firefighter, 02/2001 to 03/2005 New Mexico State Forestry – City, STATE,
Established water supplies, connected hoses, and directed water onto fires.
Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
Cut and cleared brush, as well as dug trenches to create fire lines using axes, chainsaws or shovels.
Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Participated in 1st Responders and wildland fire exercises and in-class training to improve safety and fire suppression knowledge.
Performed variety of fire suppression training activities at controlled fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
Education
: Business Management, Expected in to Luna Community College - Las Vegas, NM GPA:
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