My objective is to learn, grow and contribute my skills and knowledge to those around me. To also obtain a position where I will be able to utilize my experience, as well as my organizational, communication and customer service skills in a company that will provide a challenging environment with the potential to learn and grow.
Customer service skills
Excellent communication skills
Microsoft Word, Excel, PowerPoint, 10-key
Perform well in high-demand, fast-paced environments
Dependable and reliable
Accurate money handling
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Tour Bus DriverJan 2011 to Jan 2015 Travel Plaza Transportation － Honolulu, HawaiiHandle all aspects of the bus including; pre/post check for damages, leaks, etc. Manage vehicles cleanliness, check/fill vehicles fluids and fuel, wash vehicles, transport clients to and from various destinations, load/unload passengers and baggage, narrate tours, stand-by driver, arrange buses in yard, run company errands, operate 2-way radio, provide excellent customer service and assistance.
Member Services Specialist / Insurance AgentApr 2010 to Jul 2011 AAA Hawai'i － Honolulu, HawaiiCheck in and assist members with travel needs, trip tiks, maps and tour books. Process membership, auto and home insurance payments and quotes. Process international driving permits, answer multi-phone lines, cross-sell products and services. Prepared necessary paperwork to process insurance sales and renewals. Handle airline, hotel and rental car reservations. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Exceeded personal sales goals for 4 quarters in a row. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Opened and closed the store, which included counting cash drawers and making bank deposits.
Tour Bus DriverMar 2007 to Jun 2010 Royal Star Hawaii － Honolulu, HawaiiHandle all aspects of the bus including; pre/post check for damages, leaks, etc. Manage vehicles cleanliness, check/fill vehicles fluids and fuel, transport clients to and from various destinations, load/unload passengers and baggage, narrate tours, stand-by driver, arrange buses in yard, run company errands, operate 2-way radio, provide excellent customer service and assistance.
Rental Agent / Manager TraineeOct 2004 to Aug 2006 Hertz Rent- A - Car － Honolulu, HawaiiAssisted customers with Reservations, Contract modifications, Return of vehicles, cross-sell company's products and services. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Communicated with station managers to determine vehicle placement. Exchanged returned vehicles and products for customers quickly and efficiently. Recommended and helped customers select products based on their needs. Open, Close and oversee off-airport locations, control daily inventory.
Associate of Science, Clinical Medical Assisting2001Education America － Honolulu, Hawaii, USA
High School Diploma, General2000Waipahu High School － Waipahu , Hawaii, USA
Mature minded, detailed oriented, self-motivated, superior experience in bus driving, extensive knowledge of defensive driving techniques and other safe driving strategies, good ability to lift and move objects weighing up to 60+ pounds, proficient in MS word, Excel, PowerPoint, Access, Lotus Notes, and Outlook, dependable, acquired customer service, relations and assistance, ability to work in a team environment, organized, able to handle stressful conditions, multi-task management, ability to communicate both written and verbally, ability to operate basic office machines, flexible and always willing to LEARN.