tom ford beauty and fragrance business manager resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Client-focused offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with both clients and business audiences. Quick-learning with excellent multi-tasking skills and ability to quickly master new technology. Commended for innovation and creative problem-solving abilities to address business challenges.
Work History
Giorgio Armani Business Manager, 11/2021 to Current Hilton Worldwide – Oldsmar, FL,
Achieved biggest trend increase In Giorgio Armani Cosmetics Saks Boca within 90 days of getting hired.
Made Line sales goal as BA by 469% over my goal within 90 days of hire.
Build relationships with new and existing business/customers to drive revenue growth.
Drive new business development through qualifying leads, building relationships and executing strategic sales.
Identified sales growth opportunities by networking and building relationships with potential advertisers in Saks.
Met and exceeded service level goals by identifying and achieving standards and expectations.
Tom Ford Beauty and Fragrance Business Manager, 06/2019 to 11/2021 Schulte Hospitality Group – Stow, OH,
Achieved Gold Pacesetter Employee Award for making over $300,000 in sales after pandemic store closure in 2020.
Greet all customers cheerfully and asked open-ended questions to ascertain needs and deliver great customer service.
Exceed sales goals and accomplished business objectives during events, special holiday store sales & virtual classes for customers.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales on different events.
Delivered in-depth information on product knowledge so customers could make educated decisions before any purchase.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Provided positive first impressions to welcome existing, new and potential customers.
Educated associates on market trends and stayed up-to-date on forecasts and Fashion/Beauty News.
Generated brand awareness and positive product impressions to increase sales.
Used POS system to process sales, returns, online orders and gift card activations.
Giorgio Armani Business Manager, 05/2017 to 06/2019 Ritz Carlton Hotel/Eau Palm Beach – City, STATE,
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Increased customer satisfaction by resolving issues
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Third Key Manager, 07/2015 to 05/2017 The Brazilian Court – City, STATE,
Counted registers and cleaned and secured shop at end of shift.
Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Defined clear targets and objectives and communicated to other team members.
Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Scheduled onsite and offsite makeup appointments for clientele.
Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
Reservation Sales Agent, 02/2014 to 07/2015 Company Name – City, State,
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Provided follow through on all calls with confirmations and dissemination of requested information.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Provided customers with information about availability and pricing.
Resolved various issues and discrepancies for customers.
Handled billing information over phone.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Skills
Operational leadership
Cross-functional communication
Strategic Planning
Business Development
Retail Operations Management
Customer Relations
Point of Sale Knowledge
Exceptional Customer Service
Upselling
Relationship building
Excellent people skills
Multi-tasking strength
Sales expertise
Cash Handling
Problem-solving skills
Education
Licensed Esthetician: , Expected in 05/2019 to Palm Beach Beauty School - West Palm Beach, FL, GPA:
Bachelor of Arts: Business Administration And Management, Expected in 03/2017 to Palm Beach State College - Lake Worth, FL GPA:
Associate of Arts: Hospitality Administration And Management, Expected in 08/2015 to Palm Beach State College - Lake Worth, FL GPA:
High School Diploma: , Expected in 05/2012 to Forest Hill Community High School - West Palm Beach, FL GPA:
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