Tj Maxx Customer Experience Coordinator Front End Supervisor Administrative Lead Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Background in developing engaging promotions and events to bring in customers and drive business sales. Highly organized and flexible with a solution-driven and proactive mentality.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of sales operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Work History
TJ Maxx - TJ Maxx Customer Experience Coordinator, Front End Supervisor/Administrative Lead
City, STATE, 10/2019 - Current
  • Provide excellent customer service.
  • Complete administrative tasks such as adding and cutting shifts to support needs of the business, scheduling, creating plans based on profit and sales margins, conference calls, and creating daily reports based on sales reports, conversion metric, and maintaining payroll.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Bath And Body Works - Keyholder/Sales-Merchandise Supervisor
City, STATE, 07/2016 - 03/2020
  • Visual and merchandising standards including execution of marketing directive, maintaining signage and visual standards, and preserving visual excellence.
  • Receiving and processing of shipment including execution of product placement.
  • Execution of overnight floor set shifts and management of upwards of 12 persons.
  • Providing administrative tasks such as; adding and cutting shifts to support the needs of the business, scheduling, creating plans based on profit and sales margins, conference calls, and creating daily reports based on sales reports, conversion metric, and maintaining payroll.
  • Maintaining professionalism and problem-solving tasks as the “Manager on Duty.”.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Established clear sales goals and motivated staff to meet objectives.
  • Utilized both upselling and down-selling strategies to maximize profits.
  • Trained, mentored and oversaw team members to drive performance and sales excellence.
American Eagle Outfitters - Assistant Store Manager/Human Resources Manager
City, STATE, 03/2018 - 09/2018
  • Support store manager in execution of short and long-term business plan to drive sales, credit, and loyalty metrics.
  • Manage payroll and scheduling to support business needs and maximize productivity and profit margin.
  • Contribute to store financial, revenue, and expense targets.
  • Execute all Division of Property as set forth by store manager.
  • Proactively identify customer and performance issues and communicate them to store management in a timely manner.
  • Generate and analyze merchandise reports and make necessary brand appropriate merchandising moves to maximize presentation and drive sales.
  • Manage the efficient and productive handling of all merchandise from shipment receipt and processing, floor-sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
  • Scanned and maintained confidential employee information and records, including new hire paperwork, terminations, I-9s, W4s and background checks.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
  • Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
  • Reviewed and maintained employee punches to verify correct pay each pay period.
Macys - Lead Stylist/Personal Shopper/Brand Specialist
City, STATE, 06/2014 - 07/2016
  • Visual and merchandising responsibilities including management of new product, maintaining visual directive and guidelines, and executing visual excellence.
  • Provide administrative support through weekly and daily recaps of sales plans and generate reports based on business in multiple brands.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Team Leadership
  • Training and Development
  • Goals and Performance
  • Decision-Making Abilities
  • Scheduling
  • Bookkeeping
  • Staff Management
  • Merchandising
  • Customer Complaint Resolution
  • Recruitment strategies
  • Equal opportunities facilitation
  • Company organization
  • Workforce improvements
  • Payroll coordination
  • Organizational Development
  • Self-motivated professional
  • Project Management
  • HIPAA Guidelines
Brandman University Irvine, CA Expected in 05/2021 MBA : Human Resources & Healthcare Administration - GPA :
Brandman University Irvine, CA Expected in 12/2019 Bachelor of Science : Sociology - GPA :

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Resume Overview

School Attended
  • Brandman University
  • Brandman University
Job Titles Held:
  • TJ Maxx Customer Experience Coordinator, Front End Supervisor/Administrative Lead
  • Keyholder/Sales-Merchandise Supervisor
  • Assistant Store Manager/Human Resources Manager
  • Lead Stylist/Personal Shopper/Brand Specialist
  • MBA
  • Bachelor of Science