tire wheel claims adjuster resume example with 10+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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Glacier Bancorp – Evanston, WY,
Provide support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Communicate effectively with all levels of the organization.
▪Handle claims related calls performing within defined metrics.
▪ Order inspection when applicable.
▪ Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor.
▪ Master understanding of clients, agents, and contract terms and conditions.
▪ Escalate issues to team lead, supervisor, or managers when unable to de-escalate.
▪ Notify Supervisor when possible fraud is suspected.
▪ Participate in all training as required to perform the duties of the role.
▪ Keep record of phone calls and transmit claim form to Dealership or Repair Facility.
▪ Drive the status of the claims within the Safe-Guard system.
▪ Send denial letter to customer and copies dealership if necessary.
▪ Adhere to Quality Assurance Guidelines.
▪ Perform other duties as assigned by the Claims Center Manager or Team Lead.
▪ PDR Handling.
- Exercise sound judgment when interacting with customers and vendors.
▪ Handle claim calls in both English and Spanish
Chimes – Greenbelt, MD,
- Accurately sorted and filed correspondence, payment records and invoices.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Answered phones, faxes and emails regarding gas and electric utility services.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Managed over 40 customer calls per day.
- Investigated accounts in negative standing and transferred account holder information to collections department.
- Prepared and processed service forms to start and stop utility services.
- Prepared work order requests for new service, outages and maintenance actions.
- Interacted with customers by phone, email and in-person to provide information.
- Received and routed business correspondence to correct departments and staff members.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accurately posted payments and adjustments both electronically and manually.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Prepared daily bank deposits.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Chimes – Medica, PA,
- Collected payments from clients and updated account balances
- Recovered over 20% of outstanding payments.
- Kept records in CRM to maintain customer data.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Enforced company policies and procedures.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Utilized company tools to identify opportunities and develop action plans to improve performance.
- Proofread and edited professional business documents prior to release and request for approval.
- Entered data into system and updated customer contacts with information to keep records current.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Northern State Pediodicals – City, STATE,
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Produced highly accurate internal and external letters.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Sorted, opened and routed incoming correspondence.
- Completed paperwork for subscriptions quickly to complete new enrollment.
- Built relationships with customers and community to promote long term business growth.
- Prepared and deliver customer sales quotes.
- Worked independently with minimal supervision.
- Recorded accurate and efficient records in customer database.
- Maintained and updated customer records. (Over 1000 customer records)
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Resume Overview
School Attended
- Columbia Southern University
- Eastside High School
Job Titles Held:
- TIRE & WHEEL CLAIMS ADJUSTER
- CUSTOMER SERVICE REPRESENTATIVE
- Administrative Assistant
- Administrative Assistant
Degrees
- Some College (No Degree)
- High School Diploma
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