2+ years experience in data analytics field, content moderation in both US and Korean market. I am inspired by Amazon's cutting edge technologies and approach to issues affecting our modern society. I look forward to share more about me and my qualifications.
Skills
SQL/MySQL
Raw data stream processing.
Data analysis (Logic & Exploration)
project management.
Content experience manager (Combining all the content items, you basically manage content deployment process).
Leadership experience.
Platform Experience Practitioner.
Multi lingual (Korean/English)
Experience
02/2021 to Current
TRUST & SAFETY SPECIALIST -Tier 2.5Atlantic Shores – Virginia Beach, VA,
Policy and Enforcement-Verify high volume of material to determine it’s suitability based on company policy for a safe online platform.
Analyze and gather factual data with accounts flagged with activity, trends or behavior that could be involved in fraudulent or deemed harmful to the company or end-user experience.
Analyzed and applied client policy guidance to provide bi-weekly dataset to quality team,in both english and korean
04/2022 to 09/2022
Language ModeratorFirstservice Residential – Germantown, MD,
Verify high volume of material to determine it’s suitability based on company policy for a safe online platform.
Escalated complex issues to correct internal personnel for prompt resolution.
06/2017 to 01/2018
Accounting/AdministratorSocial Factor – City, STATE,
Accounting, data entry, pos, customer service
Processed financial documents, contracts, expense reports and invoices.
01/2014 to 06/2017
Customer Service Manager/AdministratorBono Hair & Spa – City, STATE,
data entry, administrative assistant
Trained employees on additional job positions to maintain coverage of roles.
Education and Training
Expected in 09/2022 to to
Certification: Google Project Management Coursera - , GPA:
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