IT professional with the ability to maintain user-friendly networks of any size seeking the opportunity to become an asset to a company and its employees.
Help Desk Support
Company NameTier 2 NOC Support Technician | City, State | January 2015 - Current
First response escalation team -Prepare and correct router configurations.
Implementation of new products and services to customers.
Awareness of of workflow of tier 1 agents insuring scope of work.
Company NameTier 1 NOC Support Technician | City, State | January 2014 - January 2015
Monitor WAN links for thousands of clients -Utilize tools such as Telnet and SSH to access routers and modems remotely EDUCATION.
Collaborate with clients about network connectivity issues -Expedite ISP service calls to ensure minimal downtime.
Company NameSales | City, State | January 2013 - January 2014
Partner with other employees to ensure customers* end-to-end needs for are met and that no customer is left un-served or undeserved.
Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers.
Develop strong relationships with customers by becoming a trusted adviser and partner in assisting them in making technology more functional in their lives.
Utilize all relevant sales tools (including Path to Excellence) to assist profitable growth drive and exceed department and individual goals.
Help answer questions and resolve customer issues.
Engage customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types.
Company NameLabor | City, State | January 1999 - January 2013
Loaded and unloaded furniture and related materials onto and off trucks, ensuring that appropriate padding and ropes are used to prevent damage.
Located and relocated desks, chairs, tables, bookcases, and other related office equipment and furniture.
Arranged and set up furniture and related items for classroom and special events use as instructed.
Ensured proper care in the use and maintenance of equipment and supplies; promoted continuous improvement of workplace safety and environmental practices.
Company NameSecurity Manager | City, State | January 2006 - January 2008
Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises -Circulated among visitors, patrons, or employees to preserve order and protect property.
Answered alarms and investigated disturbances.
Managed team of 10+ employees.
Company NameSeasonal Bartender | City, State | January 2005 - January 2005
Maintained a warm, welcoming atmosphere.
Properly and promptly prepare, garnish, and serve drinks to guests.
Provided a personal touch to repeat guests such as learning names and favorite drinks -Kept a clean, organized bar area.
Accurately rang up all orders in the POS system, following all relevant brand standards for service,.
Company NameProduction Assistant | City, State | January 1998 - January 2005
Managed events from beginning to end -Acted as liaison between talent and venue -General Problem Solving.
Bachelor of ScienceNetwork SecurityITT Technical InstituteCity, State | 2013
Associate of ScienceComputer NetworkingITT Technical InstituteCity, State | 2011Computer Network Systems 3.93
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ITT Technical Institute
Job Titles Held:
Tier 2 NOC Support Technician
Tier 1 NOC Support Technician
Bachelor of Science Network Security Associate of Science Computer Networking
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