Tier 2 Help Desk Technician Resume Example
Love this resume?Build Your Own Now
TIER 2 HELP DESK TECHNICIAN
Professional Summary
IT Professional seeking to benefit an IT department with complex
technical expertise, as well as with exceptional soft skills that enable me to harmoniously
interact effectively with both end users, and staff to resolve whatever issues arise.
Skills
|
|
Work History
Tier 2 Help Desk Technician, 02/2015
to Current
Ecs Federal – Huntsville
Ecs Federal – Huntsville
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Used ticketing systems to manage and process actions taken.
- Re-imaged machines with specific images for corresponding divisions within the courts.
- Managed call flow and responded to technical support needs of customers.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades
- Built and provided basic end-user troubleshooting and desktop support on Windows, and Mac systems.
- Identified and solved technical issues with a variety of diagnostic tools.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Resolved problems with malfunctioning products.
- Demonstrated professionalism and courtesy with customers at all times.
- Followed up with clients to ensure optimal customer satisfaction.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Compiled and accurately entered electronic data.
- Install and configure wireless networking equipment.
- Set up PC and Apple desktops and laptops and all types of mobile devices.
Junior IT Specialist, 01/2013
to 01/2015
Chenega Corporation – Herndon
Chenega Corporation – Herndon
- Installed software, modified and repaired hardware and resolved technical issues
- Installed and configured different peripherals.
- Provided base level IT support to non-technical personnel.
- Resolved issues in a clear, courteous and straightforward manner.
- Identified and solved technical issues with a variety of diagnostic tools.
Education
Bachelor of Arts: Political Science & Government,
2016
University of Maryland, Baltimore County - City
University of Maryland, Baltimore County - City
- Coursework in Information Technology and Computer Applications
- I.S 102 Intro to Computer Based Systems
- I.S 300 Management Information Systems
- Technical Writing
Certifications
Comp TIA A+
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
- Strong summary
- Clear contact info
Resume Overview
School Attended
- University of Maryland, Baltimore County
Job Titles Held:
- Tier 2 Help Desk Technician
- Junior IT Specialist
Degrees
- Bachelor of Arts : Political Science & Government , 2016
Similar Resumes
