LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Tier 2 Help Desk Technician
Please provide a type of job or location to search!
SEARCH

Tier 2 Help Desk Technician Resume Example

Resume Score: 55%

Love this resume?Build Your Own Now
TIER 2 HELP DESK TECHNICIAN
Professional Summary
IT Professional seeking to benefit an IT department with complex technical expertise, as well as with exceptional soft skills that enable me to harmoniously interact effectively with both end users, and staff to resolve whatever issues arise.
Skills
  • Troubleshooting
  • Skilled in TCP/IP and WAN
  • Customer service expert
  • Hardware
  • Active Directory
  • Skilled in HTML, HTTP and IP
  • SQL
  • Microsoft Office Suite
  • Windows XP, Vista, 7, 8, 10
  • Mac OS X
Work History
Tier 2 Help Desk Technician, 02/2015 to Current
ICI Systems – Washington D.C - DC Superior Court
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Used ticketing systems to manage and process actions taken.
  • Re-imaged machines with specific images for corresponding divisions within the courts.
  • Managed call flow and responded to technical support needs of customers.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades
  • Built and provided basic end-user troubleshooting and desktop support on Windows, and Mac systems.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Resolved problems with malfunctioning products.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Compiled and accurately entered electronic data.
  • Install and configure wireless networking equipment.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.





Junior IT Specialist, 01/2013 to 01/2015
Somali American Community Association – Silver Spring
  • Installed software, modified and repaired hardware and resolved technical issues
  • Installed and configured different peripherals.
  • Provided base level IT support to non-technical personnel.
  • Resolved issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.



Education
Bachelor of Arts: Political Science & Government, 2016
University of Maryland, Baltimore County - Baltimore
  • Coursework in Information Technology and Computer Applications

- I.S 102  Intro to Computer Based Systems

- I.S 300 Management Information Systems

- Technical Writing

Certifications
Comp TIA A+
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • ICI Systems
  • Somali American Community Association

School Attended

  • University of Maryland, Baltimore County

Job Titles Held:

  • Tier 2 Help Desk Technician
  • Junior IT Specialist

Degrees

  • Bachelor of Arts : Political Science & Government , 2016

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Tier-III-Help-Desk-Technician-resume-sample

Tier III Help Desk Technician

Suitland, Maryland

Tier-3-Help-Desk-resume-sample

Tier 3 Help Desk

Microsoft

Orlando, Florida

Help-Desk-Tier-1-resume-sample

Help Desk Tier 1

Sutherland Global Services

Panama City, Florida

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.