Third Shift Operator Resume Example
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THIRD SHIFT OPERATOR
Highlights
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Accomplishments
- Two time Bravo Center Stage Award winner, recognized by peers for work ethic, leadership and innovation
- Created a certification process to certify & implement the 2012 STAR Network Enhancements across all Northeast Issuers, which was one of the largest initiatives in company history
Experience
Third Shift Operator
January 1994 to CurrentFIRST DATA CORPORATION － City , STATE
January 1994 to CurrentFIRST DATA CORPORATION － City , STATE
- Technology Only team is the "best of the best", consisting of elite, highly skilled & trained certification analysts designed to reduce implementation times by 30% by consolidating project management, database and online & offline certification roles into one analyst
- Manage 12 Technical Implementations Analysts in 3 locations across the U.S.
- Lead several cross-departmental task forces to improve efficiency & standardization of UAT testing strategies for Certification & Client Implementation departments
- Represent Certification Department on various Project Development Office initiatives from concept design through the production implementation phases
- Support, train, coach and mentor staff throughout project implementation life cycles
- Lead a number of efficiency initiatives to improve the team's project implementations process that lead to substantial reduction of client impacting mistakes which lead to 35% increase in positive client satisfaction survey responses Manage technical certification projects from inception to implementation on the Star Northeast Debit platform for existing clients
- Lead Technical support resource for certification analysts on the Tech Only team
- Evaluate, approve and assign technical project work management requests for the Tech Only team
- Provided training & mentoring to team members on all facets of job
- Team leader in technical project implementations; specializing in complex Batch to Real-time and Backend Data Processor conversions
- Expert knowledge of industry messaging protocols and or/formats, experience with ISO 8583 standards & formats as well as batch settlement files & reports.
- Excellent problem solver, with the ability to detect, diagnose and administer corrective actions quickly
- Authored various team procedural and training documents.
- Provided technical support to internal and external customers including financial institutions and vendors
- Interfaced with customers to ensure product functionality is aligned with their requirements Created user level and training documentation based on system analysis and new functionality development
- Trained and cross trained new hires and existing staff on applications and switch processes to ensure quality of testing and superior customer service
- Responsible for NE Debit settlement report and file transmissions as well as content and format validation
- Created test plans and test scripts (unit, acceptance, integration and system) for all online message formats supported by the NE Debit platform
- Utilized expert technical knowledge to troubleshoot and resolve various test and implementation issues Responsible for weekly platform maintenance support.
- Support North East Platform on a rotating on-call 24/7 basis
- Investigate and resolve client Incident Report tickets.
- Implement Change Request Tickets
- Create & update notification and batch jobs within CA Unicenter event management software One of only two Operations staff members chosen to stay on after jobs were eliminated as part of the Datacenter move to our Delaware office
- Lead technical resource for 24/7 operational staff
- Scheduled job processing and coordinated off-site backup schedules
- Scheduled and coordinated vacation time
- Support weekly system maintenance to lead analyst within 2 years Second Shift Lead Operator (1996)
Education
B.A. : Communications, 1991Baldwin-Wallace UniversityB.A. - Communications - Baldwin-Wallace University 1991
Electronic Engineering Technology, 2010Cuyahoga Community CollegeElectrical / Electronic Engineering Technology - Cuyahoga Community College 2010
Business Management / Strategic Leadership, 2014Cuyahoga Community CollegeBusiness Management / Strategic Leadership - Cuyahoga Community College 2014
Masters of Business Administration : Business Administration, 2014Ashland UniversityMasters of Business Administration - Ashland University 2014
Certifications
CERTIFICATION - TECHNOLOGY ONLY 2010 - Present CERTIFICATION - BUSINESS AS USUAL 2001 - 2005 Certification Analyst
Skills
Testing, Training, Concept Design, Database, Increase, Mentor, Project Development, Project Management, Satisfaction, Uat, Uat Testing, Clients, Facets, Iso, Mentoring, Messaging Protocols, Problem Solver, Processor, Real-time, Technical Support, Operations, Customer Service, Documentation, File, Integration, Integrator, New Hires, Receptionist, Retail Sales, System Analysis, Test Plans, Test Scripts, Training Documentation, Transmissions, Maintenance, Entry Level, Basis, Ca Unicenter, Unicenter, Award, Customer Relationship Management, Ftp, Mainframe, Microsoft Office, Microsoft Project, Microsoft Sharepoint, Ms Office, Ms Office 2010, Ms Project, Ms Visio, Office 2010, Relationship Management, Secure File Transfer Protocol, Sftp, Sharepoint, Sna, Tandem, Tcp, Tcp/ip, Unix, Visio, Windows Xp, Business Management, Masters Of Business Administration, Mba
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Resume Overview
School Attended
- Baldwin-Wallace University
- Cuyahoga Community College
- Ashland University
Job Titles Held:
- Third Shift Operator
Degrees
- B.A. : Communications , 1991
Electronic Engineering Technology , 2010
Business Management / Strategic Leadership , 2014
Masters of Business Administration : Business Administration , 2014
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