Test Tools: Paragon Application Systems - Fastest ISO & ATMulator Software, MessageWay Managed File Transfer & Secure FTP Software.
Two time Bravo Center Stage Award winner, recognized by peers for work ethic, leadership and innovation
Created a certification process to certify & implement the 2012 STAR Network Enhancements across all Northeast Issuers, which was one of the largest initiatives in company history
Third Shift Operator January 1994 to CurrentFIRST DATA CORPORATION － North Olmsted, Ohio
Technology Only team is the "best of the best", consisting of elite, highly skilled & trained certification analysts designed to reduce implementation times by 30% by consolidating project management, database and online & offline certification roles into one analyst
Manage 12 Technical Implementations Analysts in 3 locations across the U.S.
Lead several cross-departmental task forces to improve efficiency & standardization of UAT testing strategies for Certification & Client Implementation departments
Represent Certification Department on various Project Development Office initiatives from concept design through the production implementation phases
Support, train, coach and mentor staff throughout project implementation life cycles
Lead a number of efficiency initiatives to improve the team's project implementations process that lead to substantial reduction of client impacting mistakes which lead to 35% increase in positive client satisfaction survey responses Manage technical certification projects from inception to implementation on the Star Northeast Debit platform for existing clients
Lead Technical support resource for certification analysts on the Tech Only team
Evaluate, approve and assign technical project work management requests for the Tech Only team
Provided training & mentoring to team members on all facets of job
Team leader in technical project implementations; specializing in complex Batch to Real-time and Backend Data Processor conversions
Expert knowledge of industry messaging protocols and or/formats, experience with ISO 8583 standards & formats as well as batch settlement files & reports.
Excellent problem solver, with the ability to detect, diagnose and administer corrective actions quickly
Authored various team procedural and training documents.
Provided technical support to internal and external customers including financial institutions and vendors
Interfaced with customers to ensure product functionality is aligned with their requirements Created user level and training documentation based on system analysis and new functionality development
Trained and cross trained new hires and existing staff on applications and switch processes to ensure quality of testing and superior customer service
Responsible for NE Debit settlement report and file transmissions as well as content and format validation
Created test plans and test scripts (unit, acceptance, integration and system) for all online message formats supported by the NE Debit platform
Utilized expert technical knowledge to troubleshoot and resolve various test and implementation issues Responsible for weekly platform maintenance support.
Support North East Platform on a rotating on-call 24/7 basis
Investigate and resolve client Incident Report tickets.
Implement Change Request Tickets
Create & update notification and batch jobs within CA Unicenter event management software One of only two Operations staff members chosen to stay on after jobs were eliminated as part of the Datacenter move to our Delaware office
Lead technical resource for 24/7 operational staff
Scheduled job processing and coordinated off-site backup schedules
Scheduled and coordinated vacation time
Support weekly system maintenance to lead analyst within 2 years Second Shift Lead Operator (1996)