therapeutic support specialist resume example with 18 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.

  • Document management
  • Patient relationship management
  • Program coordination
  • Interdisciplinary teamwork
  • Quality improvements.
  • Inventory management
  • Supervision
  • Relationship development
  • Problem resolution
  • Team management
  • Communications
  • Organization
  • First Aid/CPR
  • Process improvement
  • Team building
02/2017 to Current Therapeutic Support Specialist Cheshire Regional Rehab Center | Cheshire, CT,
  • Encouraged participation in social integration activities and group-based events.
  • Assisted with identifying behavioral goals and implementing interventions.
  • Supported individuals one-on-one in line with treatment plan and individual emotional needs.
  • Documented client behaviors and functional levels for treatment team members.
  • Educated patients on various resources, services and programs to maximize care.
  • Partnered with interdisciplinary teams to implement care plans.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Evaluated patient behavior and reported changes to clinical team.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Recommended improved life choices to enhance client outcomes.
  • Observed safety protocols to minimize accidents and spread of disease.
05/2012 to 02/2017 Activity Director Phoenix Children's Hospital | Binghamton, NY,
  • Encouraged participation in social integration activities and group-based events.
  • Consulted with staff and other professionals to discuss activities.
  • Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for the geriatric population.
  • Organized services such as transportation, event security, and catering.
  • Handled budgetary concerns, keeping all activities affordable.
  • Maintained records of activities and analyzed feedback from participants.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
05/2009 to 04/2012 Certified Hemodialysis Technician Archcare | Garrison, NY,
  • Transported patients from rooms and prepared for treatments.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment.
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
  • Verified patient identities using prescribed protective measures to meet facility and regulatory requirements.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Aided patients with mobility and activities of daily living.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Monitored and maintained aseptic techniques throughout procedures.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
01/2003 to 02/2009 Certified Nursing Assistant Oxford Manor | City, STATE,
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education and Training
Expected in 06/2015 to to Associate of Applied Science | Human Services Vance Granville Community College, Henderson NC, GPA:

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Resume Overview

School Attended

  • Vance Granville Community College

Job Titles Held:

  • Therapeutic Support Specialist
  • Activity Director
  • Certified Hemodialysis Technician
  • Certified Nursing Assistant


  • Associate of Applied Science

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