therapeutic behavioral specialist resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivated to apply my education and abilities to enhance business operations. Eager to learn new skills and advance my knowledge with hands-on experience. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Planning and coordination
  • MS Office
  • Customer service
  • Problem resolution
  • Consultation, Advising, & Mentoring
  • Cultural Awareness and Sensitivity
  • Human Development
  • Group Therapy
  • Proficient with planograms and schematics
  • Business operations
  • Inventory management
  • Strategy development
  • Activity-based learning
  • Innovative teaching methods
  • Problem-solving skills
07/2007 to Current Therapeutic Behavioral Specialist Swatch Group | King Of Prussia, PA,
  • Design comprehensive goals and patient treatment plans.
  • Provide excellent service and attention to residents when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Utilizes Microsoft Software to compile data gathered from various sources.
  • Works with team members and customers to find workable solutions.
  • ­Design daily, weekly, and monthly learning goals in accordance with the State of Florida teaching standards and curriculum.
  • Assists clients to gain insight, define goals, and plan action to achieve effective personal, social, educational, and vocational development and adjustment.
  • Administers standardized tests to evaluate intelligence, achievement, and personality to diagnose disabilities and difficulties. Interprets and explains test results, in terms of norms, reliability, and validity, to teachers, counselors, students, clients, and other entitled parties.
  • Develops, directs, and participates in staff training programs.
  • Review, develop, and implement various individualized treatment and/or behavior programs.
  • Develop formal behavior support plans based on functional assessment that include resident's record review, staff interviews, and direct observation.
  • Directs, coordinates, and evaluates activities of psychological staff and student interns engaged in patient evaluation and treatment within the psychiatric facility.
  • Assist students from the University of Florida with practicum's, internships, and volunteering within the mental health capacity.
  • Evaluate patients progress after each individual or group session.
06/2018 to 11/2019 Retail Paradies Lagardère Travel Retail | Denver, CO,
  • Provided a fun and comfortable shopping experience for customers
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Promoted brand through event marketing, demonstrations and sales.
  • Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Helped customers by answering questions and locating merchandise.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Adhered to all company initiatives and achieved established goals for each.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Generated brand awareness and positive product impressions to increase sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
06/2017 to 01/2019 Brand Associate Livius | MA, State,
  • Used marketing techniques to boost interest in promotional packages.
  • Connected closely with colleagues and collaborated successfully to achieve group goals.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Collaborated with sales and marketing leaders to devise public relations campaigns and coordinate with advertising.
  • Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized my passion for apparel and fashion trends to drive sales, delight customers, and execute company processes and procedures.
  • Created memorable shopping experiences for customers.
09/2010 to 06/2013 Tutor A To Z In Home Tutoring | City, STATE,
  • Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning.
  • Instructed students using advanced methods to read, write and speak English language.
  • Created effective tutoring sessions by working closely with students to ascertain literacy goals and expectations.
  • Tutored students in such areas as Math and Language Arts, delivering individualized lesson plans and study guides on subject matter.
  • Organized tutoring environment to promote productivity and learning.
  • Used computerized technology in tutoring sessions to diversify and enhance learning.
  • Built student self-confidence by working through stages of academic concepts and using positive reinforcement techniques.
  • Mentored new tutors and coached on successful tutoring strategies.
  • Taught students how to study, take notes and complete test questions.
  • Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
  • Organized fun, educational activities which allowed students to boost literacy and fluency skills through interactive learning.
  • Kept session and student information confidential.
  • Assessed educational needs and incorporated fun and exciting activities to improve students' reading skills.
  • Traveled to students' homes, libraries and schools to conduct tutoring sessions.
  • Established reading goals and mapped out educational journeys for students showing literacy progress.
  • Participated in professional development opportunities to expand knowledge and skill set.
  • Guided students through various steps in writing process including, brainstorming, researching, outlining, writing, revising and publishing.
  • Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.
  • Supported students by identifying and addressing specific concerns.
  • Answered email message and telephone calls to provide quick assistance.
  • Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
  • Completed logs and updated student documents for institutional and personal recordkeeping.
  • Coached students through challenging material with positive reinforcement and encouragement.
Education and Training
Expected in 08/2020 to to MBA | Business The University of West Florida, Pensacola, FL GPA:
Expected in 01/2006 to to Master of Arts | Mental Health Counseling Webster University, St Louis, MO GPA:
Expected in 05/2004 to to Bachelor of Science | Sociology University of Florida, Gainesville, FL GPA:

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Resume Overview

School Attended

  • The University of West Florida
  • Webster University
  • University of Florida

Job Titles Held:

  • Therapeutic Behavioral Specialist
  • Retail
  • Brand Associate
  • Tutor


  • MBA
  • Master of Arts
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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