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Test/Turn-up Data Technician Resume Example

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TEST/TURN-UP DATA TECHNICIAN
Summary
Seek position as a Data/Telecommunications technician where I can utilize my skills to the Company's advantage. Working knowledge of the NT DMS switch, Lucent 5E Switch, Santera and Meta VOIP Switch. Working knowledge of Cisco AS/AG routers as well as Adtran Channel Banks/routers including 600R, 9xx. Netvanta Data products to include 3200, 3430, 3458 PoE. Cisco 800 Series. Working knowledge of the Adtran 2820 MUX and CAC MUX to include Titan 5500 DACS/532L. Ability to test and troubleshoot DS-1 to DS-3, OC-3 circuits using various test equipment including Centest 550/650, T-berd 310 and 224, 107A, Sunrise Sunset T3/1. Knowledge of the SS7 Network including STP, SCP, SSP, A, B and F links and PRI. Working knowledge of electronic test equipment including O'scope, Firebird, HP Spectrum/Network analyzers, multi-meters and RF generators. Experience with Ericsson GSM mobile switch. Working knowledge of the AXE 10, TDMA platform. Experience with the Lucent Excel switch on a UNIX/LINUX based platform. Experience with Ericsson wideband RBS and Nortel Radio. Knowledge of the TCP/IP, VOIP protocol and networking routers. POTS, T1, DSL and HDSL installation and maintenance.
Experience
11/2015 to 05/2016
Test/Turn-up Data TechnicianEarthLink － Vancouver, WA
  • Responsibilities included test and turn up Cisco 800 Series Routers and Netvanta 3200, 3430, 3458 PoE.
  • Perform basic to complex installations as related to Data and Transport to support EarthLink Business' products and access types for both Nationwide and Legacy networks (this includes Internet circuits, Integrated Voice/Data T1s, MPLS, SIP, and VoIP service devices and switches.) Troubleshoot Data products with demonstrated technical proficiency including DSL/T1/Ethernet circuits, CPE, LAN/WAN, Internet, MPLS and IP networking configuration, and fault isolation procedures.
  • Diffuse difficult customers by reassuring customer we will work to resolve their issue in a timely fashion.
  • Proactively resolve obstacles that interfere with job performance and/or job satisfaction.
  • Abel to reconfigure Adtran/Cisco routers proficiently and effectively.
  • Able to install and troubleshoot EVDO/DBU back up services.
02/2010 to 05/2015
Service Assurance TechnicianIntegra Telecom － Vancouver, WA
  • Support existing and new customers by serving as primary technical support for all customer repair issues.
  • Provides qualitative technical service assurance support to internal and external customers and external LEC including electronic trouble ticket entry and escalations.
  • Performs new service provisioning of transport services for data and voice services.
  • Responsible for service assurance for all first and some second level network troubleshooting for switching, data services and transport including call routing, switch translations, data routing, internal network transport topology and last mile transport to customer demark.
  • Additionally, responsible for supporting day of cut trouble isolation and service restoration for new customers.
  • Performs all installation functions as the Service Assurance Representative as well as provision all complex services into the Integra Network to include all T1 and above products and services.
08/2001 to 03/2008
Telecommunications Technician IIMetro One Telecommunications － Beaverton, OR
  • Resolved telecommunications problems at multi-site call center network.
  • Problem solved with internal and external customers related to switching platforms and networks.
  • Interacted with LECS and CLECS to provide issue resolution on new and existing circuits.
  • Programmed and administered configurations of voice software packages.
  • Maintained and operated a UNIX based programmable class 5 Lucent Excel EXS Switch.
  • Supported T-1 installation and in-service requirements for external customers.
  • Configured and installed VOIP switching platforms and related digital networks at existing and new Metro-One sites.
  • Monitored switching platforms, responded to trouble tickets utilizing Remedy trouble ticketing systems and shared after-hours operations support.
  • Supported and administered the Nortel Meridian option 81 PBX.
  • Maintained current site documentation, service logs, and operations manuals for all call centers.
Education
1998
Certificate of completion in NT DMS 500 Switch; Certificate of completion on NT HDT and Access node express. 1996: Pacific Bell Mobile Service, Oakland, CA - Certificate of completion on Ericsson RF and Mobile Switch Equipment. 1995: STM Wireless, Irvine, CA - Certificate of completion in VSAT Wireless Technology.Los Angeles, CA
1993
Associate Degree: ElectronicsNational Education Center － Commerce, CAElectronics
Skills
basic, call center, Cisco, Cisco routers, CA, documentation, DSL, Ethernet, fashion, IP, LAN, Meridian, Access, Excel, NT, network troubleshooting, Network, networking, networks, Nortel, PBX, express, Routers, routing, switches, Switch, T1, T-1, technical support, telecommunications, translations, Troubleshoot, UNIX, VOIP, WAN
Additional Information
  • OTHER: References available upon request.
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Resume Overview

Companies Worked For:

  • EarthLink
  • Integra Telecom
  • Metro One Telecommunications

School Attended

  • National Education Center

Job Titles Held:

  • Test/Turn-up Data Technician
  • Service Assurance Technician
  • Telecommunications Technician II

Degrees

  • Certificate of completion in NT DMS 500 Switch; Certificate of completion on NT HDT and Access node express. 1996: Pacific Bell Mobile Service, Oakland, CA - Certificate of completion on Ericsson RF and Mobile Switch Equipment. 1995: STM Wireless, Irvine, CA - Certificate of completion in VSAT Wireless Technology.
    Associate Degree : Electronics

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