Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Antivirus and Malware control, and physical security.
  • Batch script creation, automated Windows scripting using batch files and AutoIt
  • Software experience:
  • Microsoft Office 2013-'97 Access, Excel, Outlook, PowerPoint, Project, Publisher, Visio, Word
  • Microsoft Windows Servers 2000-2012, Windows [8, 7, Vista, XP, 2000, 98, 95, NT]
  • ECM Networker, Symantec Backup Exec, Symantec Backup Exec System Recovery, PremiSys,
  • IdentiPass, vIDix IDvisitor, Acronis True Image, McAfee ePolicy Orchestrator (4.0, 4.5, 4.6, 5.0, 5.1)
Work Experience
to Test Developer | , ,
  • Creation of Job Task List and (JTA) Job Task Analysis (test outline) in preparation for development.
  • Development of online test items (questions) and content, respond to validation analysis of test items.
  • Test Cleaner.
  • Editing of test items (questions) and content for acuracy after online beta testing.
01/2008 to Current Systems Support Specialist The Tjx Companies, Inc. | Milan, MI,
  • Administration of EMC Networker servers - Data backup systems Administration of Symantec System Recovery backup systems - Image-based backups Administration of McAfee ePolicy Orchestrator Servers, McAfee VirusScan Enterprise Administration of PremiSys - Employee and contractor badging security system Administration of vIDix IDvisitor system - Visitor tracking and badging system Administration of Ganz video security systems covering three geographical sites Oversee FM-200 Fire Suppression Systems in server rooms and network closets Administraed Backup Exec System Recovery 2008, 2010 servers - Image-based backups Managed Active Directory - User and group configurations, support.
01/2006 to 01/2011 Test Development Project Manager First Merchants Corporation | , ,
  • Recruit, hire, and manage Developers, Validators, and Cleaners (Subject Matter Experts) for online tests Create user accounts, access to system, assign duties, oversee projects, update the database Oversee development of Jobtask lists and (JTA) Job Task Analysis (test outline) for online tests Oversee and manage the online test item development process Ensure projects stay on schedule, and oversee validation of online test item content Evaluate and review the work of the Subject Matter Experts Respond to recommendations from the Editor and make any corrections Process the online test item content and submit test into the system for online beta testing Hire Cleaners to work through test item content after beta testing has completed Responsible for Subject Matter Experts, content, and quality of online tests.
01/2003 to 01/2008 Computer Operator Previsor, Inc./ | City, STATE,
  • Supported and maintained PCs, laser printers, thermal printers Administrated Kronos servers and Kronos SQL servers Maintained Kronos Servers, SAP Server and client systems, Altiris knowledgebase Received training for Crystal Reports, Kronos systems and SQL query programming Received training for Symantec Backup Exec software Performed client PC support for the Catalog and Product Information departments.
  • Management of laser printer toner ordering and supplies Management of uniterruptable power supply (UPS) purchasing/scheduled maintenance Management of monitors and peripheral computer equipment supplies.
Education and Training
Expected in 6 2005 Bachelor of Science | Information Systems American College of Computer and Information Sciences (currently American Sentinel), , GPA:
Information Systems
Expected in 5 2013 Bachelor of Science | Information Systems Security American Sentinel University, , GPA:
Information Systems Security
Expected in 4 2009 Bachelor of Science | Information Technology American Sentinel University, , GPA:
Information Technology
Expected in 3 2008 Master of Science | Information Systems American Sentinel University, , GPA:
Information Systems
Expected in 12 2003 Associate of Applied Science | Computer Services and Networking Northland Community and Technical College, , GPA:
Computer Services and Networking
Active Directory, Antivirus, Backup Exec, backup, Catalog, content, Crystal Reports, client, database, Editing, Editor, Image, Kronos, laser printers, laser printer, McAfee, McAfee VirusScan, Access, Excel, Microsoft Office, 97, Outlook, PowerPoint, Publisher, Microsoft Windows, Windows, 2000, 98, NT, Word, monitors, Enterprise, network, PC support, power supply, printers, programming, purchasing, quality, SAP, FM, Servers, scripting, script, SQL, Symantec, Task Analysis, validation, video, Visio, Vista
Professional Affiliations
Management EMC Networker backup systems consisting of six servers since 2009 Management McAfee ePolicy Orchestrator servers across two environments since 2008. Includes: Antivirus, Malware, and HIPS control. Management of PremiSys since 2008 - A security badging system that controls door access. Management of Ganz ZNS video servelliance systems since 2010. The system consists of seven Servers across three geographic locations. Oversee destruction of hard drives per HIPPA regulations since 2007. Oversee select areas of PCI DSS requirements pertaining to backup media, badge access, encryption,

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School Attended

  • American College of Computer and Information Sciences (currently American Sentinel)
  • American Sentinel University
  • American Sentinel University
  • American Sentinel University
  • Northland Community and Technical College

Job Titles Held:

  • Test Developer
  • Systems Support Specialist
  • Test Development Project Manager
  • Computer Operator


  • Bachelor of Science
  • Bachelor of Science
  • Bachelor of Science
  • Master of Science
  • Associate of Applied Science

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