03/2012Territory ManagerVUC/Dunne Manning/Lehigh Gas － Allentown, PAAddressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.
01/2010 to 03/2012Store ManagerDunne Manning/Lehigh Gas － Allentown, PADelivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service.
02/2004 to 12/2009Store ManagerUni-Mart － State College, PADelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner.
