Expertise in 10 years of marketing management professional in Managed Care: marketing strategies, public relations, providers, customer services, and customers' retention.
*Outstanding in problem solver with strong analytical ability: research, analyze investigate, provide solution, meetings, education and training for providers and members
*Exceptional in develop and implement marketing plans, strategies, reports and business development to maximize company's profits from 10% to 25%.
project management: presentations and assist projects for providers and contract department.
Excellent in establishing and maintaining effective relationship with all departments, coworkers' providers, community leaders, and customers.
Knowledge of Medicaid marketing guidelines, Protected Health Information (PHI), Health Insurance Accountability Act (HIPAA) regulations and procedures to compliance with state's requirements.
Experience in accounting: accounts receivable, payable, reconciliations and inventories. Negotiate purchase goods and services for the project, team, department and company.
Exemplary interpersonal, communication and negotiation skills with computer skills of Microsoft Word, Excel, PowerPoint and Access
Territory Manager/Community Engagement CoordinatorJan 2010 to Current Molina Healthcare － Houston, TX
Conduct and implement marketing plans, strategies, organize events.
Assist in publication of marketing materials, promotional programs.
Provide CHIP/Medicaid application assistance low income families and Molina healthcare's health preventive care education through out the community in all assigned territory to target with company's strategies and goals to increase membership's growth from 5% to 25% and maintain members' retention.
Serve as a liaison in building and maintaining strong effective working relationship between Molina healthcare with providers, Federal Qualified Health Centers, all community leaders: Community Based Organizations (CBO), Faith Based Organizations (FBO), and Schools Based Organizations (SBO) in educating and providing Texas Health Steps checkups and Molina's benefits, services and preventive care information.
Project management: translate preventive care literature from English into Vietnamese.
Create health preventive care presentations and games for teens for the department.
Research, Investigate, analyze data, review, reports and resolve providers' members', internal and external customers' issues and complaints to increase the rate of satisfaction, retention and to improve the quality of service deliver.
Conduct Members Advisory Committee meeting to comply with state's contractual agreement and surveys to maintain customers' satisfaction and retention.
Implement Medicaid marketing guidelines, Protected Health Information (PHI), Health Insurance Accountability Act (HIPAA) regulations and procedures to comply with state's requirements.
Director of MarketingJun 2008 to Dec 2009 Axis Care Group － Houston, TX
Developed, implement, and maintained marketing plans, strategies of referral network in penetrating into all hospitals from Texas Medical Center, Houston, and Sugar land, Clearlake, Tomball, Humble and Conroe to gain 2% to 20% market shares.
Researched, analyzed data all competitors and markets trends in using SWOT Strengths Weakness Opportunities Threats model to exceed company's goal of increased 25% to 75%.
Built and maintained high volume of accounts from referrals accounts management, physicians In applying Client Relationship Management (CRM) model.
Supervised two staffs and created, organized all marketing communication, materials, public relations.
Negotiated and purchased goods and services for the team and company.
Built and maintained effective relationships, services and resolved issues of internal and external customers increased satisfaction from 40% to 98%.
Conducted and coordinated presentations to update and educating internal staffs, providers and clinical management staffs about PHI, HIPPA, Medicare regulations and health preventive care.
Staff AccountantDec 1997 to Oct 1999 TransCanada Energy － Houston, TX
Generated General Ledger achieved monthly closing without outstanding accounts.
Managed, maintained and met deadlines with accuracy for receivable and payable Cruel Oil shareholders accounts.
Negotiated and purchased goods and services for the department.
Achieved expense reimbursements, banks reconciliation and inventories with accuracy.
Built and maintained customer services, resolved issues in result of high satisfaction rate and loyalty.