Human Resources Generalist who promotes a team-oriented and open-door environment that is conducive to a successful staff. Offering 5+ years of human resources experience with specific focus in training, orientation and incentive program creation.
Professionals in Human Resources Association
Certified Professional Human Resource Management
Staffing and recruiting professional
Employment law knowledge
Manager coaching and training
07/2011 to Current
Territory Manager - Central and Southern NJCentral and Southern NJ - New Jersey
Conceptualize and execute detailed strategic plan that generated $4 million in product and software revenue within 2015 for existing accounts, net new accounts, and territory expansion.
Responsible for achieving a quarterly sales goal and an obtaining 100% annual sales quota.
Support customers during the implementation and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and loyalty.
Engage with customers to explore their situations and needs; probing underlying issues that suggest broader solutions that advance the sale; solution selling.
Understand and utilize operational, technical, business and financial drivers and will accurately diagnose customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans.
Coordinate sales calls meetings and presentations; create and delivers customized sales presentations unique to the customer's requests.
Build, develop and manage qualified sales funnel of opportunities within Salesforce, with accurate, up-to-date customer contact and account activity details.
Process renewals in coordination with channel service specialist, taking the lead in renewal meeting with the client, strategy determination, marketing and price negotiations.
Grow, develop, and support Value-Add Resellers to expand the reach of our offerings through onsite educational trainings.
Process incoming mail and phone requests, responding promptly and appropriately.
Ensure all customer quotes and orders are accurate and follow the Company's sales processes.
Monitor market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Train, coach and mentor junior sales associates.
07/2008 to 07/2011
Talent Optimization AdministratorPlus One Holdings - New York, NY
Create and administer training programs to attract, retain, develop and transition Plus One team members throughout the company.
Assist in planning and establishing defined methods, policies and procedures for both training and performance management.
Coordinate, administrate, and evaluate the Plus One University schedule and classes.
Update talent optimization system with team member's education, certifications, and continuing education.
Review federal and state laws to confirm and enforce company compliance with specific focus on FMLA, ADA, etc.
Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Update the employee handbook, including design and layout.
Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Play a key role in ensuring the successful launch of additional sites.
Structure and implement programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
Lead the creative and cost-effective incentive and morale-boosting programs (including tiered awards structure) that increased employee satisfaction and productivity.
Facilitate training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
Maintain corporate responsibility by staying up-to-date with laws that affect human resource training programs.
Lead trainings for up to 20+ employees on a weekly basis.
Conduct reference and background checks on all job applicants.
Communicate the duties, compensation, benefits and working conditions to all potential candidates.
Contact all job applicants to inform them of their application status.
Assist in project that modified job descriptions within all departments.
Assist the HR generalist in managing more than 1,000+ confidential personnel records.
Organize and lead Thursday evening open house, which invited all candidates to attend to learn more about job opportunities. Included 1 hour presentation, pre-employment testing, interviews, etc.
Bachelor of Arts: Business Management & Human ResourcesRowan University - Glassboro, NJBusiness Management & Human Resources
Conflict Resolution, Employee Assistance and Wellness, Executive Sponsorship/ Influencing, Grievance and Arbitration, HR Policy Development and Execution,Human Resource Administration, Human Resource Systems / Technology,Payroll Administration, Performance Management, Job Analysis / Development,Lawsuit Settlement Assistance, Merger and Acquisition, Occupational Healthand Safety, Organizational Development, Recruitment and Selection, RiskManagement, Talent Development / Retention, Training and Development