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Territory Manager Resume Example

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TERRITORY MANAGER
Professional Summary

Results-oriented Senior Account Manger offering over 9 years of experience in sales and customer relationship management with an extensive clinical background. Dedicated to increasing sales volume by developing business opportunities and implementing effective sales strategies, and enhancing group performance by developing and guiding sales professionals and team members to excel and grow. Diverse experience in healthcare and infusion sales, including Immune Therapies, Biologics, Oncolytics, Nutrition, and Anti-infectives. Critical thinker possessing first-rate multitasking, problem-solving and communication skills.

Work History
Optum Infusion Pharmacy, United Health Group - Territory ManagerSan Jose, Greater Bay Area, CA03/2018 - Current
  • Promoted to Field Sales Trainer January 2020
  • Exceeded Quota attainment for Q2 of 2020, and Q2 -Q4 of 2019 with 98% overall quota attainment for 2019
  • Building and Developing historically challenging territory, by utilizing strategic partnerships and marketing
  • Driving specialty infusion services to key accounts specifically major Hospitals in Northern California territory, Presenting clinical benefits of services and products through individual and committee presentations
  • Assisting in key contract negotiations with major Health Plans and partners, coordinating exclusive/preferred provider contracts with all local Hospitals
  • Planning, optimization, and forecasting of all sales cycle events
Pathways Home Health & Hospice - Account ManagerMountain View, CA05/2015 - 11/2017
  • Sales of Home Health, Hospice, and Private Duty Services to targeted accounts; Hospital, ALF/RCFE, SNF, Large Medical Groups, and Private Physicians
  • Assisted with New Hire Training Academy as well as Field Training, Created work flows and Training Programs for Intake Department, as well as cross training of Nurse Liaisons to assist with weekend coverage.
  • Utilization of sales acumen and strategic knowledge to develop and maintain relationships and partnerships with high level executives and influencers in health care facilities, systems and communities in Bay Area
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability
American Communications Network - Independent Business OwnerSan Jose, CA07/2012 - 03/2017
  • Home and Business Service's Brokerage company with over 350 accounts, and over 35 direct reports
  • Delivering high level training presentations to key regional leaders and new trainees, overseeing surrounding markets
  • Created best practice and training for daily process and procedure calls, Cost analysis, and service migration and implementation, and customer servicing issues
  • Lead Promoter in 10% gains for owners personal billing volume,
  • 58% increase in IBO qualifications from 2013 - 2014
  • Partnership registration increase of 240% from 2013-2014
  • Top Production Executive Team Trainer (2014), Top Producing Executive Team Leader (2015), Top 2 in International Customer Production for (Q1 2016)
American Medical Response - Assistant Operations ManagerSanta Clara County, CA07/2009 - 07/2011
  • Assisted in hiring process, training and validation of all certifications for newly hired Paramedics and EMT's
  • Assisted with Response time tracking, for admission to County for Protocol and Standard adherence
  • Assisted with negotiation of hospital and non emergency transportation contracts with local Hospitals.
  • Point of contact for Infection Control departments of hospitals within Santa Clara County
  • Member of Community Outreach Group, working on projects for underprivileged areas (Santee Elementary, Santee Community Center, Every 15 Minutes, and Haiti Relief)
Laura Mercier - Counter ManagerSan Jose, CA09/2007 - 06/2009
  • Trained, coached and motivated 5-person team to achieve personal productivity and company goals and objectives.
  • Organized sale events and created eye-catching product displays to attract customers to makeup counter
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Endorsed products by making recommendations and promoting specials, increasing overall sales.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Skills
  • Exceptional Communication Skills
  • Strategic Business Development
  • Highly Skilled Sales Coaching
  • Astute Emotional Intelligence
  • New Product Introductions and Account Development
  • High-Level Sales Presentations
  • Extremely Detail-Oriented
  • Proficient with MS Office Applications, i.e. Excel
  • Experience with multiple CRM's including Salesforce
Education
West Med CollegeSan Jose, CANursing: Licensed Vocational Nurse
DeAnza CollegeCupertino, CASome College (No Degree): Business & Marketing, Nursing, General Education
Capella UniversityMinneapolis, MNBachelor of Science: Business, Health Care Administration Leadership
  • Bachelor's Degree; In Process
LicensureSan Francisco Bay Area

Licensed Vocational Nurse, California

License # 254009 - Expires 11/2020
Medical Experience Furnished upon Request

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Resume Overview

Companies Worked For:

  • Optum Infusion Pharmacy, United Health Group
  • Pathways Home Health & Hospice
  • American Communications Network
  • American Medical Response
  • Laura Mercier

School Attended

  • West Med College
  • DeAnza College
  • Capella University
  • Licensure

Job Titles Held:

  • Territory Manager
  • Account Manager
  • Independent Business Owner
  • Assistant Operations Manager
  • Counter Manager

Degrees

  • Nursing : Licensed Vocational Nurse
    Some College (No Degree) : Business & Marketing, Nursing, General Education
    Bachelor of Science : Business, Health Care Administration Leadership

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