Ambitious, detail-oriented Terminal Support Representative versed in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
Skills
Excellent problem solving and analytical skills
Resourceful
Strong organization
Flexible team player
Excellent communication skills
Excellent attention to detail
Proficient in Microsoft Word, PowerPoint, Advanced Excel, SharePoint
Intermediate knowledge of Quickbooks
Work History
Terminal Support Representative, 01/2014 to Current Transmodal Solutions, LLC – Norfolk, VA
Coordination of shipment reservations, documentation, billing, inquiry handling and problem resolution.
Processing of flip, storage charges, refund requests, G.O. Lien payments.
Maintains Hazardous Queue.
Accounting reconciliation.
Invoice Processing.
Phone and email support for NS customers with Intermodal business unit issues.
ExpressNS Support.
Provides excellent communication skills.
Billing for services rendered.
Communicate with customers regularly via email and phone for receivables management and revenue protection efforts.
Identify process improvements for billing and collections issues.
Event Coordinator, 04/2010 to 10/2014 BT Conferencing – Chesapeake, VA
Consistently provide an extraordinary level of customer service.
Ensure conferences are followed through flawlessly.
Requires extensive knowledge of Microsoft Office (Word, Excel, PowerPoint, Access).
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Asked open-ended questions to assess customer needs.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Teaching Assistant, 10/2007 to 04/2010 Georgia State University – Atlanta, GA
Plans, delivers and evaluates teaching and learning activities.
Manages groups of pupils and deal with challenging behavior.
Grades papers, monitors exams, holds office hours or help sessions for students.
Prepares lectures and exams, as well as assigns final grades to students.
Create and write materials such as a syllabus, visual aids, answer keys, supplementary notes, and course websites.
Obtain materials needed for classes, including texts and other materials.
Meet with students during office hours.
Help the professor develop course plans.
Lead discussion sessions.
Perform laboratory research.
Correspond with students on Blackboard or related inter-campus communication system.
Tutor and mentor students.
Education
MBA: Professional Studies, Current Strayer University - Chesapeake, VA Professional Studies
Bachelor of Science: Psychology, 2010 Georgia State University - Atlanta, GA
Psychology
High School Diploma: 2003 Maury High School - Norfolk, VA Advanced Studies
Personal
Technology: SharePoint, MS Office and Google Docs
Strengths Finder Top 5: Learner, Maximizer, Communication, Relator, Activator
Personal: Live in Chesapeake, VA with partner Demi, Geico Insurance Agent; DeAngelo, age 15, future Navy Seal; and J.R., age 8, creative genius and future entrepreneur.
Passsions Outside of Work: movies, camping, exercising, health, creative endeavors
