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Terminal Support Representative Resume Example

Resume Score: 70%

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TERMINAL SUPPORT REPRESENTATIVE
Professional Summary
Ambitious, detail-oriented Terminal Support Representative versed in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
Skills
  • Excellent problem solving and analytical skills
  • Resourceful
  • Strong organization
  • Flexible team player
  • Excellent communication skills
  • Excellent attention to detail
  • Proficient in Microsoft Word, PowerPoint, Advanced Excel, SharePoint
  • Intermediate knowledge of Quickbooks
Work History
Terminal Support Representative, 01/2014 to Current
Company Name – City, State
  • Coordination of shipment reservations, documentation, billing, inquiry handling and problem resolution.
  • Processing of flip, storage charges, refund requests, G.O. Lien payments.
  • Maintains Hazardous Queue.
  • Accounting reconciliation.
  • Invoice Processing.
  • Phone and email support for NS customers with Intermodal business unit issues.
  • ExpressNS Support.
  • Provides excellent communication skills.
  • Billing for services rendered.
  • Communicate with customers regularly via email and phone for receivables management and revenue protection efforts.
  • Identify process improvements for billing and collections issues.

Event Coordinator, 04/2010 to 10/2014
Company Name – City, State
  • Consistently provide an extraordinary level of customer service.
  • Ensure conferences are followed through flawlessly.
  • Requires extensive knowledge of Microsoft Office (Word, Excel, PowerPoint, Access).
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Asked open-ended questions to assess customer needs.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Teaching Assistant, 10/2007 to 04/2010
Company Name – City, State
  • Plans, delivers and evaluates teaching and learning activities.
  • Manages groups of pupils and deal with challenging behavior.
  • Grades papers, monitors exams, holds office hours or help sessions for students.
  • Prepares lectures and exams, as well as assigns final grades to students.
  • Create and write materials such as a syllabus, visual aids, answer keys, supplementary notes, and course websites.
  • Obtain materials needed for classes, including texts and other materials.
  • Meet with students during office hours.
  • Help the professor develop course plans.
  • Lead discussion sessions.
  • Perform laboratory research.
  • Correspond with students on Blackboard or related inter-campus communication system.
  • Tutor and mentor students.

Education
MBA: Professional Studies, Current
Strayer University - City, State
Professional Studies
Bachelor of Science: Psychology, 2010
Georgia State University - City, State
    Psychology




High School Diploma: 2003
Maury High School - City, State
Advanced Studies
Personal
  • Technology: SharePoint, MS Office and Google Docs
  • Strengths Finder Top 5: Learner, Maximizer, Communication, Relator, Activator
  • Personal: Live in Chesapeake, VA with partner Demi, Geico Insurance Agent; DeAngelo, age 15, future Navy Seal; and J.R., age 8, creative genius and future entrepreneur.
  • Passsions Outside of Work: movies, camping, exercising, health, creative endeavors
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Strayer University
  • Georgia State University
  • Maury High School

Job Titles Held:

  • Terminal Support Representative
  • Event Coordinator
  • Teaching Assistant

Degrees

  • MBA : Professional Studies , Current
    Bachelor of Science : Psychology , 2010
    High School Diploma : 2003

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