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Tenant Improvement Administrator Resume Example

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TENANT IMPROVEMENT ADMINISTRATOR
Summary
Versatile Assistant Property Manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management.
Highlights
Microsoft Word & Excel, Yardi Systems, MRI, Cintech Call Accounting software, QuickBase, Microsoft Outlook and Internet
  • Commercial property
  • Angus
  • Fast learner
  • Personable
Experience
June 2013
to
Current
DOUGLAS EMMETTSanta Monica, CATenant Improvement Administrator
  • Maintains all active tenant construction allowances for tenant improvement projects.
  • Notifies property manager when change in existing tenant circumstances might affect continued eligibility.
  • Corresponds with property managers to coordinate all vacancy construction work.
  • Approves all vacancy work for entire portfolio through QuickBase program.
  • Inputs all tenant construction related cost into MRI.
  • Handles all space planning work authorizations and invoices.
  • Process all tenant construction and vacancy related invoices.
  • Maintains all construction files.
  • Process all landlord space measurement invoices.
  • Creates construction authorization to proceed for all speculative suites for marketing purposes.
February 2012
to
May 2013
LANDMARK DIVIDENDEl Segundo, CAAsset Specialist
  • Handled lease administration for over 400 telecom assets.
  • Point of contact for over twenty telecom carriers.
  • Collected and kept careful records of rental payments.
  • Monitored and documented all income, including delinquencies.
  • Negotiated amendments and site modifications.
  • Compiled and conveyed all operational and financial data to the chief operating officer.
  • Maintained electronic records management system of lease correspondence.
  • Fully abstracted all leases and entered all pertinent information into the management system.
February 2011
to
January 2012
VINTAGE CAPITAL GROUPCarson, CAAdministrative Assistant
  • Handled calls and promptly forwarded them to the appropriate staff member. 
  • Collected all sales reports from tenants at shopping center and escorted visitors to staff members.
  • Composed business correspondence to tenants and handled all certificates of insurance for vendors and tenants.
  • Assisted marketing department with various events.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Assisted accounting department with invoice inputting and various assignments.
  • Handled calendar scheduling.
  • Maintained electronic records management system for all incoming and outgoing correspondence.
  • Responsible for ordering office supplies and maintaining office equipment.
  • Organized sort and distribute all incoming and outgoing mail for all employees.
  • Handled customer complaints personally to verify they were properly handled.
February 2008
to
August 2009
CUSHMAN & WAKEFIELD OF CALIFORNIA, INCTorrance, CAAssistant Property Manager
  • Tenant Relations: Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Responded to tenant needs, assisted senior property manager with leading engineering, maintenance and security staff to resolve problems. Maintained positive relationships and high retention levels with all tenants.
  • Client Relations: Anticipated and responded appropriately to owner's needs, concerns and special requests.
  • Financial Reporting and Administration: Maintained accounting files for all tenant charges and rent statements.  Collected and kept careful records of rental payments. Assist in the planning of budgets, monthly operating reports, operating expense billings and reconciliation, Fully abstracted all leases and entered all pertinent information into the management system.
  • Staff Supervision and Development: Assisted in supervision of engineering, maintenance and security staff to ensure optimum performance. Taught, promoted and enforced safe work practices among on-site staff. Worked to keep the senior property manager informed and assisted in all aspects of running the property.
  • Operations: Managed four commercial properties totaling over  800,00 square feet. Performed regular inspections of the property to maintain a superb Class A office image. Managed all day-to-day activities involving tenants, subcontractors and property management. Monitored common areas for cleanliness and safety. Assisted senior property manager with obtaining bids for additional services and service contracts.
  • Lease Administration: Responsible for the collection of timely rental payments, payments of expenses and compliance with lease terms.
  • Administrative: Assisted property manager with administrative duties such as tenant/management correspondence, answered telephones, manage calendars, organized mailers, set conferences with clients/vendors, travel arrangements, coordinated building events, and manage office equipment.
October 1996
to
February 2008
CUSHMAN & WAKEFIELD OF CALIFORNIA, INCManhattan Beach, CAProperty Administrator
  • Tenant Relations: Responded to tenant needs, coordinated move-in and move-out and led maintenance staff to resolve problems.  Handled customer complaints personally to verify they were properly handled. Managed all day-to-day activities involving tenants, subcontractors and property management. Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
  • Client Relations: Responded appropriately to owner's needs, concerns and special requests.
  • Financial: Compiled and conveyed all operational and financial data to the regional manager. Fully abstracted all leases and entered all pertinent information into the management system. Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Administrative: Provided property manager support and feedback as needed in daily operations of building; maintained tenant filing and vendor filing system, responsible for tenant billing and collections of rents. Assisted property manager in budgeting and control of operations for the areas of responsibility. Assisted property manager with obtaining bids for services. Provided vendor contract and letters of correspondence to awarded vendor. Responsible for maintenance of certificates of insurance for tenants and vendors. Supported account payables in reconciling unpaid or delinquent invoices. Managed all office equipment, responsible for all tenant and vendor correspondence, organized mailers, and answered telephones. Coordinated building events for a building of 20 plus tenants with over 200 employees.
Education
2012
University of PhoenixBachelor of Science: BusinessBachelor of Science- Business 2012
Skills
  • Accounting Software:  Yardi, MRI
  • Computer Software: Microsoft Word, Excel, Outlook, Google Email
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Resume Overview

Companies Worked For:

  • DOUGLAS EMMETT
  • LANDMARK DIVIDEND
  • VINTAGE CAPITAL GROUP
  • CUSHMAN & WAKEFIELD OF CALIFORNIA, INC
  • CUSHMAN & WAKEFIELD OF CALIFORNIA, INC

School Attended

  • University of Phoenix

Job Titles Held:

  • Tenant Improvement Administrator
  • Asset Specialist
  • Administrative Assistant
  • Assistant Property Manager
  • Property Administrator

Degrees

  • Bachelor of Science : Business

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