Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Well-qualified, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

  • Retail store support
  • Flexible & Adaptable
  • Self-motivated professional
  • Store opening and closing
  • Product and Service Sales
  • Store Merchandising
  • Cash Register Operation
  • Leadership
Work History
09/2015 to Current
Temp Service Lead Truepill Miami, FL,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Attracted potential customers by answering questions and suggesting information about other products and services.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
08/2010 to 11/2014
Med-Tech, CNA Orchard Park Rehabilitation Center City, STATE,
  • Communicated with patients and families to obtain patient medical histories and vital information.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Administered medications and performed basic and advanced patient assessments.
12/2002 to 11/2009
Customer Service Associate Dyeables Corp. City, STATE,
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed and restocked returns.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
Expected in 05/1979
High School Diploma:
Lisbon High School - Lisbon Falls, ME
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School Attended

  • Lisbon High School

Job Titles Held:

  • Temp Service Lead
  • Med-Tech, CNA
  • Customer Service Associate


  • High School Diploma

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