LiveCareer-Resume

telephone interviewer resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished Telephone Interviewer 10 years of expertise in maintaining personable demeanor while conducting interviews over the phone. Successful in following procedures and explaining the purpose of the interview to gain cooperation and genuine responses from participants. Excellent at remaining cordial while accurately transcribing responses. Talented Telephone Interviewer successful in hosting phone interviews to obtain high-quality data. Practiced in fast and accurate data entry allowing the flexibility to quickly answer clients' questions and remain friendly. Focused on following regulations and protocols regarding call-backs and interview etiquette. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relations Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Data Collection
  • Call center processes
  • Telephone interviews
  • Data verification
  • Telephone etiquette
  • Recordkeeping
  • Participant screening
  • Analytical and Critical Thinking
  • Coding participant data
  • Diagnostic interviewing
  • Sales expertise
  • Strategic planning
  • Problem solving strength
  • Retention strategies
  • Product promotions
  • Systems and software programs
  • De-escalation Techniques
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Billing Adjustments and Refunds
  • Sales Quota Achievement
  • Strong Analytical and Problem Solving Skills
  • Merchandise Orders and Exchanges
  • Excellent Attention to Detail
  • Inbound and Outbound Calling
  • Call Volume and Quality Metrics
  • Multi-Line Phone Systems
Work History
01/2021 to Current Telephone Interviewer University Of Florida | Gainesville, FL,
  • Gathered data and insights from participants during telephone interviews.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Administered phone interviews to participants.
  • Conducted interviews with participants to assess eligibility.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Coded data from participant interviews.
07/2019 to 11/2020 Research Assistant Children's Healthcare Of Atlanta | North Atlanta, GA,
  • Gathered data and insights from participants during telephone interviews.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Provided quality customer service to earn satisfaction ratings of 100%.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Observed participants and recorded results.
  • Coded data from participant interviews.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
05/2015 to 11/2018 Sales Representative Guest Services, Inc. | Fort Belvoir, VA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
02/2013 to 08/2014 Customer Service Representative Welbilt | IN, State,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Expected in 05/2019 Associate of Applied Science | Business Management And Accounting Systems Southwest University At El Paso, El Paso, TX GPA:
Expected in 02/2019 GED | New Mexico State University - Dona Ana Community College, Las Cruces, NM GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Southwest University At El Paso
  • New Mexico State University - Dona Ana Community College

Job Titles Held:

  • Telephone Interviewer
  • Research Assistant
  • Sales Representative
  • Customer Service Representative

Degrees

  • Associate of Applied Science
  • GED

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