Telemarketer Sales Representative Resume Example
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TELEMARKETER SALES REPRESENTATIVE
Summary
Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and effective performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales.
Skills
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Experience
Mohegan SunUncasville , CTTelemarketer Sales Representative05/2020 to Current
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Contacted private individuals or businesses by telephone to solicit sales.
- Gave information about available products and services including membership details and purchase advantages.
- Handled inbound telephone calls from interested customers.
- Maintained proficiency in revenue and sales.
- Responded to questions with knowledgeable responses.
Wegmans Food Markets, Inc.Johnson City , NYJob Site Manager05/2016 to 02/2020
- Managed daily work assignments by delegating tasks and monitoring progress.
- Trained all department managers in site safety protocols.
- Monitored worksite personnel to maintain safety, quality and performance.
- Retained records of supplies and tools used and tasks performed for each project.
- Worked closely with customers to understand needs and resolve diverse issues.
- Supervised day-to-day operations, equipment use and team of employees.
- Assessed, optimized and elevated operations to target current and expected demands.
- Established and maintained relationships with vendors and liaised with appropriate personnel to access facilities for inspection.
- Supported staff with general office duties, which included correspondence, filing and creation of spreadsheets during peak periods.
- Established work schedules and assignments for employees so that each area was properly staffed at all times.
- Maintained oversight of all common areas and offices, ensuring cleanliness at all times by tidying and removing trash.
CrosMarkCity , STATERetail Supervisor06/2011 to 05/2016
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and better service resolutions.
- Helped each location increase business with improved planning and product line management approaches.
- Enabled consistent sales by empowering front-line staff with tools to effectively promote products.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
InfoCisionCity , STATENon-Profit Telemarketer01/2006 to 03/2008
- Resolved average of 350 call inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Collaborated with management to resolve concerns and problem calls.
- Contacted private individuals or businesses by telephone to solicit sales.
- Resolved customer complaints by escalating calls to the proper department.
- Proficient at computer dialing and computer software.
- Gave information about available products and services including membership details and purchase advantages.
- Maintained proficiency in revenue and sales.
- Handled inbound telephone calls from interested customers.
- Responded to questions with knowledgeable responses.
- Broke down objections using friendly, persuasive strategies.
- Maintained and recorded customer information in database.
- Made 350+ calls per day.
Education and Training
Some College (No Degree):Computer Engineering TechnologyYSU, City
Associate of Applied Science:Criminal Science12/2010ITT, City
- 4.0 GPA
- Dean's List Honoree Every Semester
Activities and Honors
- Member, Small Business Association (2008 - present)
- Member, Alumni Association
Additional Information
Certified in Self-Defense and Disaster Management through my Criminal Justice Training.
Certifications
- Salesforce
- After only two months with InfoCision.....I made "Employee of the Month"
- I consistently made BONUS every month (had to be in the top 5% of the group) to achieve this bonus.
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Resume Overview
School Attended
- YSU
- ITT
Job Titles Held:
- Telemarketer Sales Representative
- Job Site Manager
- Retail Supervisor
- Non-Profit Telemarketer
Degrees
- Some College (No Degree) : Computer Engineering Technology
Associate of Applied Science : Criminal Science 12/2010
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