Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and effective performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales.
Skills
Mathematics proficiency
Performance-driven
Persistent
Skilled negotiator
Mentoring and development
Reporting
Prospecting skills
Inbound and outbound calls
Sales expertise
Professional speaking abilities
Product and service understanding
Script use
Customer service
Team management
Problem resolution
Experience
05/2020 to Current
Telemarketer Sales RepresentativeMohegan Sun – Uncasville, CT,
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Contacted private individuals or businesses by telephone to solicit sales.
Gave information about available products and services including membership details and purchase advantages.
Handled inbound telephone calls from interested customers.
Maintained proficiency in revenue and sales.
Responded to questions with knowledgeable responses.
05/2016 to 02/2020
Job Site ManagerWegmans Food Markets, Inc. – Johnson City, NY,
Managed daily work assignments by delegating tasks and monitoring progress.
Trained all department managers in site safety protocols.
Monitored worksite personnel to maintain safety, quality and performance.
Retained records of supplies and tools used and tasks performed for each project.
Worked closely with customers to understand needs and resolve diverse issues.
Supervised day-to-day operations, equipment use and team of employees.
Assessed, optimized and elevated operations to target current and expected demands.
Established and maintained relationships with vendors and liaised with appropriate personnel to access facilities for inspection.
Supported staff with general office duties, which included correspondence, filing and creation of spreadsheets during peak periods.
Established work schedules and assignments for employees so that each area was properly staffed at all times.
Maintained oversight of all common areas and offices, ensuring cleanliness at all times by tidying and removing trash.
06/2011 to 05/2016
Retail SupervisorCrosMark – City, STATE,
Boosted customer satisfaction with proactive initiatives focused on improved engagement and better service resolutions.
Helped each location increase business with improved planning and product line management approaches.
Enabled consistent sales by empowering front-line staff with tools to effectively promote products.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
01/2006 to 03/2008
Non-Profit TelemarketerInfoCision – City, STATE,
Resolved average of 350 call inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Collaborated with management to resolve concerns and problem calls.
Contacted private individuals or businesses by telephone to solicit sales.
Resolved customer complaints by escalating calls to the proper department.
Proficient at computer dialing and computer software.
Gave information about available products and services including membership details and purchase advantages.
Maintained proficiency in revenue and sales.
Handled inbound telephone calls from interested customers.
Responded to questions with knowledgeable responses.
Broke down objections using friendly, persuasive strategies.
Maintained and recorded customer information in database.
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