Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable associate with strong ability in working with others and working proficiently. Offering a great personality, with a puntual attitude and I perform well with others. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Fluent in English and American Sign Language
Reporting
Product understanding
Professional speaking abilities
Warm calling
Mentoring and development
Skilled negotiator
Performance-driven
Inbound and outbound calls
Persistent
Prospecting skills
Account updates
Consumer behavior
Process improvement
Project organization
Operational improvement
Invoice generation
Problem resolution
Team building
Relationship development
Planning and coordination
Customer service
Communications Skills
Experience
Telemarketer Sales Representative, 04/2017 to 03/2020 St. Catherine Of Siena – Port Jefferson Station, NY,
Resolved average of 200 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Handled inbound telephone calls from interested customers.
Broke down objections using friendly, persuasive strategies.
Developed at least 200 new leads each day.
Resolved customer complaints by escalating calls to the proper department.
Made 200 calls per day.
Helped new telemarketers learn best practices, communication strategies and performance standards.
Collaborated with management to resolve concerns and problem calls.
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Trained new hires and led team of 5 telemarketers.
Gave information about available products and services including membership details and purchase advantages.
Telemarketer Sales Representative, 05/2011 to 11/2016 Silverleaf Resorts Inc. – City, STATE,
Handled inbound telephone calls from interested customers.
Broke down objections using friendly, persuasive strategies.
Made appointments with interested customers according to schedule availability.
Developed at least 300 new leads each day.
Resolved customer complaints by escalating calls to the proper department.
Made 300 calls per day.
Helped new telemarketers learn best practices, communication strategies and performance standards.
Performed clerical and administrative duties like taking messages and transferring calls.
Collaborated with management to resolve concerns and problem calls.
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Gave information about available products and services including membership details and purchase advantages.
Responded to questions with knowledgeable responses.
Maintained proficiency in revenue and sales.
Maintained and recorded customer information in database.
Proficient at computer dialing and computer software.
Secretary, 05/2007 to 09/2010 Caldwell Banker Properties – City, STATE,
Created agendas, meeting notes and other documents to enhance collaborative process.
Received and routed incoming calls and correspondence to promote timely communication.
Revised and maintained master calendar for client appointments.
Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Created professional memoranda, letters and make-ready copy for assistants, meeting expected deadlines for distribution.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Drafted and corrected professional business letters, internal memoranda and less formal email communication.
Supported 20 projects with effective scheduling, document coordination and resource coordination.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Completed supply orders and maintained appropriate levels of office supplies.
Externship Student, 12/2005 to 06/2006 Dr. Brooks Office – City, STATE,
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Recorded patient histories and filed supporting clinical data and diagnosis.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Improved patient care and daily task efficiency resulting in smoother operations.
Completed clinical documentation in accordance with agency guidelines.
Measured patient peak flows to improve workflow efficiency.
Identified operational improvements to drive efficiency and quality of care.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Answered appointment calls to streamline office operations.
Scheduled appointments for patients via phone and in person.
Communicated with patients by phone and via written correspondence.
Organized charts, documents and supplies to maintain team efficiency.
Escorted patients to examination rooms and documented medical histories.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education and Training
High School Diploma: , Expected in 05/2004 South Hills High School - Fort Worth, TX GPA:
Certified Medical Assistant: Medical, Expected in 06/2006 Career Centers of Fort Worth - Fort Worth, TX, GPA:
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