SEARCH

Telemarketer Sales Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TELEMARKETER SALES REPRESENTATIVE
Summary

Hardworking and reliable associate with strong ability in working with others and working proficiently. Offering a great personality, with a puntual attitude and I perform well with others. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Fluent in English and American Sign Language
  • Reporting
  • Product understanding
  • Professional speaking abilities
  • Warm calling
  • Mentoring and development
  • Skilled negotiator
  • Performance-driven
  • Inbound and outbound calls
  • Persistent
  • Prospecting skills
  • Account updates
  • Consumer behavior
  • Process improvement
  • Project organization
  • Operational improvement
  • Invoice generation
  • Problem resolution
  • Team building
  • Relationship development
  • Planning and coordination
  • Customer service
  • Communications Skills
Experience
04/2017 to 03/2020
Telemarketer Sales RepresentativeHoliday Inn Club Vacations － Pantego, TX
  • Resolved average of 200 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Handled inbound telephone calls from interested customers.
  • Broke down objections using friendly, persuasive strategies.
  • Developed at least 200 new leads each day.
  • Resolved customer complaints by escalating calls to the proper department.
  • Made 200 calls per day.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Collaborated with management to resolve concerns and problem calls.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Trained new hires and led team of 5 telemarketers.
  • Gave information about available products and services including membership details and purchase advantages.
05/2011 to 11/2016
Telemarketer Sales RepresentativeSilverleaf Resorts Inc. － Pantego, TX
  • Handled inbound telephone calls from interested customers.
  • Broke down objections using friendly, persuasive strategies.
  • Made appointments with interested customers according to schedule availability.
  • Developed at least 300 new leads each day.
  • Resolved customer complaints by escalating calls to the proper department.
  • Made 300 calls per day.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Collaborated with management to resolve concerns and problem calls.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Gave information about available products and services including membership details and purchase advantages.
  • Responded to questions with knowledgeable responses.
  • Maintained proficiency in revenue and sales.
  • Maintained and recorded customer information in database.
  • Proficient at computer dialing and computer software.
05/2007 to 09/2010
SecretaryCaldwell Banker Properties － Pleasanton, TX
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Revised and maintained master calendar for client appointments.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Created professional memoranda, letters and make-ready copy for assistants, meeting expected deadlines for distribution.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Supported 20 projects with effective scheduling, document coordination and resource coordination.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Completed supply orders and maintained appropriate levels of office supplies.
12/2005 to 06/2006
Externship StudentDr. Brooks Office － Fort Worth, TX
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Completed clinical documentation in accordance with agency guidelines.
  • Measured patient peak flows to improve workflow efficiency.
  • Identified operational improvements to drive efficiency and quality of care.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Answered appointment calls to streamline office operations.
  • Scheduled appointments for patients via phone and in person.
  • Communicated with patients by phone and via written correspondence.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Escorted patients to examination rooms and documented medical histories.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education and Training
05/2004
High School DiplomaSouth Hills High School － Fort Worth, TX
06/2006
Certified Medical Assistant: MedicalCareer Centers of Fort Worth － Fort Worth, TX
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Holiday Inn Club Vacations
  • Silverleaf Resorts Inc.
  • Caldwell Banker Properties
  • Dr. Brooks Office

School Attended

  • South Hills High School
  • Career Centers of Fort Worth

Job Titles Held:

  • Telemarketer Sales Representative
  • Secretary
  • Externship Student

Degrees

  • High School Diploma
    Certified Medical Assistant : Medical

Similar Resumes

View All
Telemarketer-Sales-Representative-resume-sample

Telemarketer Sales Representative

CallCore Media

East Palestine, Ohio