LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and reliable associate with strong ability in working with others and working proficiently. Offering a great personality, with a puntual attitude and I perform well with others. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Fluent in English and American Sign Language
  • Reporting
  • Product understanding
  • Professional speaking abilities
  • Warm calling
  • Mentoring and development
  • Skilled negotiator
  • Performance-driven
  • Inbound and outbound calls
  • Persistent
  • Prospecting skills
  • Account updates
  • Consumer behavior
  • Process improvement
  • Project organization
  • Operational improvement
  • Invoice generation
  • Problem resolution
  • Team building
  • Relationship development
  • Planning and coordination
  • Customer service
  • Communications Skills
Experience
Telemarketer Sales Representative, 04/2017 to 03/2020
St. Catherine Of SienaPort Jefferson Station, NY,
  • Resolved average of 200 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Handled inbound telephone calls from interested customers.
  • Broke down objections using friendly, persuasive strategies.
  • Developed at least 200 new leads each day.
  • Resolved customer complaints by escalating calls to the proper department.
  • Made 200 calls per day.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Collaborated with management to resolve concerns and problem calls.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Trained new hires and led team of 5 telemarketers.
  • Gave information about available products and services including membership details and purchase advantages.
Telemarketer Sales Representative, 05/2011 to 11/2016
Silverleaf Resorts Inc.City, STATE,
  • Handled inbound telephone calls from interested customers.
  • Broke down objections using friendly, persuasive strategies.
  • Made appointments with interested customers according to schedule availability.
  • Developed at least 300 new leads each day.
  • Resolved customer complaints by escalating calls to the proper department.
  • Made 300 calls per day.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Collaborated with management to resolve concerns and problem calls.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Gave information about available products and services including membership details and purchase advantages.
  • Responded to questions with knowledgeable responses.
  • Maintained proficiency in revenue and sales.
  • Maintained and recorded customer information in database.
  • Proficient at computer dialing and computer software.
Secretary, 05/2007 to 09/2010
Caldwell Banker PropertiesCity, STATE,
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Revised and maintained master calendar for client appointments.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Created professional memoranda, letters and make-ready copy for assistants, meeting expected deadlines for distribution.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Supported 20 projects with effective scheduling, document coordination and resource coordination.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Completed supply orders and maintained appropriate levels of office supplies.
Externship Student, 12/2005 to 06/2006
Dr. Brooks OfficeCity, STATE,
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Completed clinical documentation in accordance with agency guidelines.
  • Measured patient peak flows to improve workflow efficiency.
  • Identified operational improvements to drive efficiency and quality of care.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Answered appointment calls to streamline office operations.
  • Scheduled appointments for patients via phone and in person.
  • Communicated with patients by phone and via written correspondence.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Escorted patients to examination rooms and documented medical histories.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education and Training
High School Diploma: , Expected in 05/2004
South Hills High School - Fort Worth, TX
GPA:
Certified Medical Assistant: Medical, Expected in 06/2006
Career Centers of Fort Worth - Fort Worth, TX,
GPA:

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Resume Overview

School Attended

  • South Hills High School
  • Career Centers of Fort Worth

Job Titles Held:

  • Telemarketer Sales Representative
  • Telemarketer Sales Representative
  • Secretary
  • Externship Student

Degrees

  • High School Diploma
  • Certified Medical Assistant

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