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Telemarketer Receptionist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily.

Skills
  • Customer/Client relations
  • Security awareness
  • Office administration
  • Documentation and reporting
  • Professional demeanor
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Conflict Resolution
  • Memorization and Recall
  • Administrative support
  • Database administration
  • Organization skills
  • Performance improvement
  • Scheduling
  • Telephone skills
  • Verbal and written communication
  • Mail handling
  • Sorting and labeling
Education
John Muir High School Fullerton, CA, Expected in High School Diploma : - GPA :
Work History
Emplicity - Telemarketer/Receptionist
Irvine, CA, 03/2018 - 12/2019
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Kept records in CRM to maintain customer data.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.
Emplicity - Telemarketer
Irvine, CA, 01/2015 - 12/2017
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Set up appointments with interested customers according to schedule availability.
  • Provided information about available products and services.
  • Explained products as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Best Value Home Remodeling - Telemarketer
City, STATE, 03/2014 - 11/2016
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Set up appointments with interested customers according to schedule availability.
  • Explained product as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Westgate Insurance - Insurance Agent/DMV Clerk
City, STATE, 01/2011 - 12/2013
  • Obtained underwriting approval by completing application for coverage.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Sold auto insurance products to individuals using consultative selling techniques.
  • Conducted annual reviews of existing policies to update information.
  • Calculated premiums and established payment methods for sales.
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients.
  • Finalized sales and collected necessary deposits.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Collected all premiums on or before effective date of coverage.
  • Prepared title documents to submit all legal transfer work to DMV.
  • Processed title and vehicle registration documents received by clients for renewal, title transfer ect.
  • Organized and prepared title documents to transfer ownership of vehicle.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
Additional Information

Bilingual English and Spanish. Am great at making company flyers, Business documents, Business cards ect. through Google sheets.

Languages
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • John Muir High School

Job Titles Held:

  • Telemarketer/Receptionist
  • Telemarketer
  • Telemarketer
  • Insurance Agent/DMV Clerk

Degrees

  • High School Diploma

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