Telemarketer Receptionist resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily.
Skills
Customer/Client relations
Security awareness
Office administration
Documentation and reporting
Professional demeanor
Multi-Line Telephone Systems
Customer and Client Relations
Conflict Resolution
Memorization and Recall
Administrative support
Database administration
Organization skills
Performance improvement
Scheduling
Telephone skills
Verbal and written communication
Mail handling
Sorting and labeling
Education
John Muir High SchoolFullerton, CA, Expected in ā āHigh School Diploma: - GPA:
Work History
Emplicity - Telemarketer/Receptionist Irvine, CA, 03/2018 - 12/2019
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Kept records in CRM to maintain customer data.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Provided clerical support to company employees by copying, faxing and filing documents.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Scheduled and confirmed appointments and meetings for senior management team.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Supported various administrative duties by proofreading, transcribing and invoicing.
Corresponded with clients through email, telephone or postal mail.
Responded to inquiries from callers seeking information.
Emplicity - Telemarketer Irvine, CA, 01/2015 - 12/2017
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Completed daily cold calling and outreach to build sales pipeline.
Answered questions about company offerings with knowledgeable responses about products and services.
Recorded contact information of customers and potential customers in internal database.
Set up appointments with interested customers according to schedule availability.
Provided information about available products and services.
Explained products as well as answered questions and addressed concerns of customers.
Overcame objections using friendly, persuasive strategies.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Best Value Home Remodeling - Telemarketer City, STATE, 03/2014 - 11/2016
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Completed daily cold calling and outreach to build sales pipeline.
Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Answered questions about company offerings with knowledgeable responses about products and services.
Recorded contact information of customers and potential customers in internal database.
Set up appointments with interested customers according to schedule availability.
Explained product as well as answered questions and addressed concerns of customers.
Overcame objections using friendly, persuasive strategies.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
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