(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced graphic design, web design and telecommunications with over four years of experience in the technology industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • System Diagnostics
  • Device Installation
  • Educating customers
  • Configuring equipment
  • Troubleshooting systems
  • MS Office
  • Adobe Creative Suite
  • Digital design
  • Illustration
  • Logo design
  • Website graphics
  • Problem resolution
  • Project organization
Clark County Adult High School Las Vegas, Expected in 08/2013 High School Diploma : - GPA :
College of Southern Nevada Las Vegas, NV Expected in : Graphic Design - GPA :
Work History
Fairfield University - Telecommunications Technician
Fairfield, CT, 03/2016 - 04/2020
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Coordinated installation of new users and relocations of existing users.
  • Responded to service requests during and after business hours.
  • Set up networks and computers for commercial business customers.
  • Installed and configured new devices and system components.
Hitch - Graphic Designer
Dallas, TX, 03/2016 - 04/2020
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs.
  • Worked with clients to gather and define requirements, establish scopes and managing project milestones.
  • Developed, implemented and managed marketing and design of printed and web marketing.
  • Coordinated, created and scheduled content, designs and periodic updates to company website.
  • Used Adobe programs such as InDesign, Illustrator and Photoshop to create images and layouts for over 100 projects.
  • Employed design fundamentals when selecting typography, composition, layout and color in design work.
  • Designed creative digital displays used in on-line advertising for local businesses.
  • Created digital image files for use in digital and traditional printing methods.
  • Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
  • Applied knowledge of production to create high-quality images.
  • Designed website layouts, templates and unique branded looks.
  • Met with customers to present mockups and collect information for adjustments.
  • Created aesthetically-pleasing advertisements that complemented products.
  • Contributed design ideas in early planning stages with customers and project managers.
  • Completed in-depth product design tests with help of different software, models and design systems.
  • Created broad range of work using various design techniques.
  • Developed print materials such as brochures, banners and signs.
  • Procured, installed and repaired Windows workstations.
  • Strengthened company brand by developing images and content to capture visitor interest.
  • Developed site navigation by categorizing content and funneling traffic through content.
  • Completely updated and redesigned user experience for Matrix company website.
  • Increased website security by keeping software up to date, using and safeguarding strong passwords and monitoring website for security vulnerabilities.
  • Created and maintained web hosting account.
  • Defined new approaches to complex design problems.
  • Gathered specifications and other key details to meet requirements of site development.
  • Chose and registered domain name and maintained website and web hosting account.
  • Developed site content and graphics by coordinating copywriting, and designing images, icons, banners and enhancements.
  • Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
  • Upgraded site by updating content and graphics and monitored performance and results.
  • Planned site by clarifying goals and designing functionality.
  • Created visually stunning websites for clients.
  • Determined coding requirements for site creation, including e-commerce capability.
  • Designed images, icons, banners and other web enhancements.
  • Researched new technologies, software packages and hardware products for use in website projects.
  • Maintained and updated websites of numeral restaurant businesses, keeping pricing and food items up-to-date, as well as adding "specials" they are offering.
  • Installed required plugins and additional coding to fit final design and functionality requirements.
  • Provided timely resolution to reported website problems by integrating new solutions into existing platforms.
Matrix POS - POS Technician
City, STATE, 03/2016 - 04/2020
  • Trained customer employees and managers on machine use and maintenance.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Programmed and maintained restaurant menus on POS systems.
  • Remotely logged into POS systems to make menu adjustments and necessary system setting updates to keep the system up to date.

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Resume Overview

School Attended

  • Clark County Adult High School
  • College of Southern Nevada

Job Titles Held:

  • Telecommunications Technician
  • Graphic Designer
  • POS Technician


  • High School Diploma
  • Some College (No Degree)

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