Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Telecommunications Management professional with over 25 years of expertise in the many aspects of Public Safety Communications Radio Systems. Proven history of project management, employee supervision, grant submission and budgetary analysis. Always committed to providing the best in class communications solutions/ systems for Public Safety First Responders. Driven by the need to continually improve and expand on the various opportunities present to provide advanced features and reliability to First Responders. Highly skilled at all facets of communications system design from the subscriber through the infrastructure and beyond. Service with integrity and true grit with an innovative approach to achieving short and long term departmental goals.

  • Communications System upgrades
  • Program installations
  • System Performance Analysis
  • Budget administration
  • Project Management
  • System Design and Consultation
  • Infrastructure Development
  • Security planning
  • Negotiations
  • Grant Submissions
  • Employee Evaluations and Training
Work History
Telecommunications Systems Supervisor, 04/2018 - Current
Pine Belt Mental Healthcare Resources Purvis, MS,
  • Directly supervises operations, radio communications team of technicians and vendors
  • Develops and prepares radio team projects and assists with annual budgets, strategic plans, process improvement plans, technical support documents, policy and procedures, training modules, interagency MOU development, prepares technical specifications for procurement, operational functionality and maintenance
  • Directs support personnel, provides technical support and guidance to vendors, staff and City and County of Sacramento departments
  • Responsible for negotiating technology professional services, maintenance and support services contracts
  • Manages and supports mission-critical public safety infrastructure, communications facilities and ancillaries i.e., P25 radio system, microwave network, subscriber radios, peripheral and ancillaries
  • Troubleshoots and analyzes problems, manages network configuration to improve efficiency and cost effectiveness based on traffic, usage, and performance
  • Manages and supports two communications on wheels emergency trailers and numerous cache radios for deployment at special events and during emergencies.
  • Manages preventive maintenance activities, and scheduled system maintenance
  • Provides and coordinates communications support and activities prior to and during system Emergencies and provides subject matter expert support for communications technology
  • Ensures compliance of industry standards, i.e., UL Listing, National Fire Protection Association (NFPA), International Fire Code IFC-510, adherence to City, State and Federal legislation and requirements of Federal Communications Commission (FCC)
  • Assists in Developmental Review Committee (DRC) process to ensure no impact to public safety system
  • Conducts long range planning of communications needs to ensure current with emerging technology, compliances and supportive activities
  • Coordinates training and field exercises for division personnel to ensure preparedness, mitigation, response, and recovery capabilities for incidents of all types
  • Project coordination with various vendors on projects
  • Customer advocate when dealing with vendors and contractors to represent First Responders requirements.
  • Provides training for staffing to ensure industry standards are met
Radio Communications Systems Technician, 11/2010 - 03/2018
  • Under general supervision plans, designs, installs, and maintains networked radio equipment used to support local government jurisdictions in relation to law enforcement, fire suppression, and general government activities.
  • Advanced theory of radio communications and electronics including microwave radio theory and operation
  • Electrical and mechanical theory and operation
  • 800 MHz trunked radio systems, digital microwave, DS1 and DS3 multiplexers, LAN, WAN, computer operations and various software programs
  • Two-way radio communications • Various tools and instruments used to test and repair electronic and telecommunications equipment
  • Dispatch consoles systems repair, programming, and troubleshooting; computer software and hardware related to radio dispatch console systems
  • Basic network systems
  • Design, installation, operation, and maintenance of wireless communications systems, including telephone and data systems, simulcast trunked radio systems, microwave and complex multi-carrier equipment, automatic switchboards, radio controlled equipment, test devices, and other telecommunications equipment
  • Engineering practices and principles related to telecommunications and/or network systems
  • Engineering mathematics and electronics
  • Applicable federal, state, and local laws, codes, and regulations
  • Industry standards related to public safety and wireless communications
  • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
  • Research and evaluate system problems, and recommend solutions
  • Read and interpret complex infrastructure and electronic system diagrams, blueprints, and design documentation
  • Troubleshoot problems on trunked radio equipment, digital microwave, and multiplexing carrier equipment
  • Use hand tools to construct, install, maintain, repair modify and operate electronic equipment, and test complex electronic circuitry
  • Use precision instruments for measuring radio frequencies, deviation modulation, and other data
  • Develop and maintain cooperative, effective working relationships with others
  • Communicate clearly and concisely, both verbally and in writing
  • Interpret and apply applicable federal, state, and local laws, codes, and regulations
  • Apply customer service skills, including identification of customer needs and follow up to ensure customer commitments have been met
  • Collect and compile varieties of data and information; keep accurate records and prepare clear and concise reports
Telecommunications Technician, 04/2008 - 11/2010
State Of California City, STATE,
  • 2008 – 2010 (State of California PSCD, Ed Janowiak)
  • Responsible for designing, maintaining and installing Public Safety Communications systems throughout Northern and Central California.
  • Worked directly with CDF, certified Communications Technician (COMT) as defined by NIMS and participated in providing communications for several major wildland fires.
  • Worked directly with CDF California Department of Forestry, CHP California Highway Patrol, CDFG California Department of Fish and Game, CDCR California Department of Corrections and Rehabilitation. DOT California Department of Transportation.
  • Mobile and portable subscriber programming for various manufactures, conventional repeaters, 800 Mhz Smartnet trunking systems and microwave backbone. Responsible for project management and coordination efforts for numerous projects involving CHP and CDF and DOT.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
  • Responded to service requests during and after business hours
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
Technical Supervisor and RF Systems Engineer, 09/2000 - 01/2008
Delta Wireless And Network Solutions City, STATE,
  • Design, engineer, quote, install and maintain complex, commercial and public safety, RF communications systems and dispatch centers.
  • Remote site installation and maintenance including tower climbing as needed.
  • FCC licensing as needed for commercial and public safety entities.
  • General radio bench repair work, programming and template creation.
  • Schedule, supervise and consult with technical staff of 7 technicians.
  • Oversee projects of varying fiscal proportions and consult with customers.
  • Established and scheduled technical training of staff based on industry standards to increase staffing performance and knowledge.
  • Oversee project management and customer relations.
  • Over 12 years of extensive computer training, including knowledge of multiple networking environments and business software packages.
  • (Cisco, MS Office ,Linux) FCC GROL and Journeyman level Certified Electronics Technician.
: Environmental Resources Engineering, Expected in
Humboldt State University - Arcata, CA
: , Expected in
College of The Redwoods - Eureka, CA
: , Expected in
San Jose State University - San Jose, CA
  • Northern California APCO 2020 Radio Frequency Technologist of the Year
  • NICET National Institute for Certification in Engineering Technologies Technical Advisor for test question development ERRCS Systems 2021
  • CAFAA Calif. Automatic Fire Alarm Assoc, Advisory Panel 2021
  • NIMS trained and served on the El Dorado County Search And Rescue Team
  • Certified COMT with State of California 2009, Current FEMA IS-100,IS-200, IS-700 and IS-800 certifications
  • Project Management for several Public Safety agencies
  • FCC GROL/PG00015387.
  • Licensed Extra class radio amateur.
  • Journeyman C.E.T. Motorola
  • Aviat Microwave Certification.
  • Motorola P25 Systems Certifications
  • Video Security System Design Certified.

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School Attended

  • Humboldt State University
  • College of The Redwoods
  • San Jose State University

Job Titles Held:

  • Telecommunications Systems Supervisor
  • Radio Communications Systems Technician
  • Telecommunications Technician
  • Technical Supervisor and RF Systems Engineer


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