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Telecommunications Specialist Resume Example

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TELECOMMUNICATIONS SPECIALIST
Professional Summary

Coordinated and prepared documentation detailing production requirements and schedules to maintain supply levels. Cross-functional collaborator effective at understanding requirements and devising successful solutions. Resilient and adaptable in dynamic environments. Highly-motivated Curator and liberal arts professional with proficient multi-tasking abilities and drive to foster productivity and organization through technology-based initiatives. Offering faculty for collections maintenance, rare materials procurement and task prioritization.

Skills
  • Device Installation
  • Educating customers
  • System Repair
  • Troubleshooting systems
Work History
Telecommunications Specialist, 07/2010 to 09/2020
Vista Sciences Corporation – Las Cruces, NM
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Coordinated installation of new users and relocations of existing users.
  • Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
  • Administered customer/user support to numerous users by implementing procedural and technical solutions to diagnose network and device problems.
  • Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
  • Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
  • Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.
  • Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
  • Liaised with component vendors to properly operate and maintain telecommunications equipment.
  • Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
Package Handler, 12/2005 to 07/2010
United Parcel Service – Las Cruces, NM
  • Sorted items according to its destination.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Assembled, sealed and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Labeled packages according to instructions provided on work orders.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient shipments.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Handled inventory control and cycle counting procedures.
  • Maintained inventory of shipping materials and supplies.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Installed protective devices on or around products to prevent damage during transport.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
  • Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Customer Service Department Manager, 12/2005 to 05/2006
Hobby Lobby – Las Cruces, NM
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication and email marketing.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Managed department call volume and coordinated department schedules to maximize coverage during peak hours.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Followed through with client requests to resolve problems.
Education
High School Diploma: 05/2005
Mayfield High School - Las Cruces, NM
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Resume Overview

Companies Worked For:

  • Vista Sciences Corporation
  • United Parcel Service
  • Hobby Lobby

School Attended

  • Mayfield High School

Job Titles Held:

  • Telecommunications Specialist
  • Package Handler
  • Customer Service Department Manager

Degrees

  • High School Diploma : 05/2005

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