Telecommunications Specialist Resume Example
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TELECOMMUNICATIONS SPECIALIST
Professional Summary
Coordinated and prepared documentation detailing production requirements and schedules to maintain supply levels. Cross-functional collaborator effective at understanding requirements and devising successful solutions. Resilient and adaptable in dynamic environments. Highly-motivated Curator and liberal arts professional with proficient multi-tasking abilities and drive to foster productivity and organization through technology-based initiatives. Offering faculty for collections maintenance, rare materials procurement and task prioritization.
Skills
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Work History
Telecommunications Specialist, 07/2010 to 09/2020
Evangelical Community Hospital – Lewisburg , PA
Evangelical Community Hospital – Lewisburg , PA
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Coordinated installation of new users and relocations of existing users.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Administered customer/user support to numerous users by implementing procedural and technical solutions to diagnose network and device problems.
- Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
- Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Liaised with component vendors to properly operate and maintain telecommunications equipment.
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
Package Handler, 12/2005 to 07/2010
Hello Fresh – Peoria , AZ
Hello Fresh – Peoria , AZ
- Sorted items according to its destination.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Assembled, sealed and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Labeled packages according to instructions provided on work orders.
- Loaded package containers onto forklifts and transported into packaging areas.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Loaded, unloaded and sorted cargo as part of accurate and efficient shipments.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Handled inventory control and cycle counting procedures.
- Maintained inventory of shipping materials and supplies.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Installed protective devices on or around products to prevent damage during transport.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
- Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Attached identifying tags to containers to mark with identifying shipping information.
- Performed cycle counts and inventory control to accurately track product levels.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Customer Service Department Manager, 12/2005 to 05/2006
Uline, Inc. – Bellevue , WA
Uline, Inc. – Bellevue , WA
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication and email marketing.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Managed department call volume and coordinated department schedules to maximize coverage during peak hours.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Followed through with client requests to resolve problems.
Education
High School Diploma: 05/2005
Mayfield High School - City, State
Mayfield High School - City, State
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Resume Overview
School Attended
- Mayfield High School
Job Titles Held:
- Telecommunications Specialist
- Package Handler
- Customer Service Department Manager
Degrees
- High School Diploma : 05/2005
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