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Telecommunications Specialist Resume Example

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MS
TELECOMMUNICATIONS SPECIALIST
Professional Summary

Ambitious Telecommunications Specialist with 33 years of Civil Service experience. Gifted in both technical troubleshooting and customer service to deliver exceptional user support. Team-player consistently praised for my outstanding abilities to always go above and beyond the call of duty. Professional, detail-oriented Telecommunications, Specialist motivated to drive projects from start to finish as part of dynamic team. Always looking for upward mobility to handle more responsibilities to better my career and work at my full potential.

Work History
Naval Medical Center Portsmouth - Telecommunications SpecialistPortsmouth, VA10/2010 - 02/2020
  • Serves as Command Smartphone Manager for over 500 devices at Naval Medical Center and all of it's outline Branch Medical Clinics. Responsible for managing data and cellular usage on all devices. Update daily logs, reports and billing for accurate recordkeeping. Troubleshoot and diagnose problems with cell operations and production
  • Built application platform to support migration from client-server MobileIron Mobility and Purebred Encryption for all government email access
  • Performed routine maintenance such as replacing worn parts and updating software for new programs on all 500 devices
  • Manages daily Telecommunications operations to include monitoring Communications Service Request. Building customers voice mail boxes and servicing and troubleshooting telephone issues throughout NMCP
  • Assist as Contracting Officer Representative (COR) at installation level of contracts for telecommunication equipment and facilities and is responsible for work performed by contractors. These contracts include personal pagers leasing and air time charges, cellular services, radios, antennas, patient and administrative televisions, cable television, video teleconferencing, audio visual equipment, outside and inside cable plant, voice mail system, telephone systems, network management system
  • Conducts on-site surveys and inspections for development of plans and several projects. Schedules work to be accomplished by vendors/contractors once procured and follow them until they were completed
  • Incumbent coordinates schedules and programs VTC and audio conferences for NMCP, Branch Medical Center and Tenant commands assigned to NMCP. Ensuring all dial in numbers, passwords and access codes are correct and passed to appropriate users
  • Create tickets for facility maintenance orders and maintain supplies using Defense Medical Logistics Standard Support (DMLSS)
  • Monitors and supports technicians with repair services and inventory of patient and administrative televisions to include head end unit that provides cable signal throughout NMCP and branch medical clinics
  • Independently develops statement of work (SOW) and government cost estimates for review on variety of new and existing communications services and equipment
  • Prepares various reports concerning communications systems, DNS access, NCTAMSLANT and DISA/DHA billing and communications equipment utilization cost/benefit analysis.
  • Perform onsite troubleshooting, nature of malfunction and repair equipment. Repair equipment by replacing defective circuit packs by following proper documented procedures. Preform preventive maintenance on the switching components, peripheral and associated equipment.
  • Working knowledge of programming and troubleshooting multi-media equipment to include AMX control touch panels, audio and video components, wireless mics and keyboards, smart technologies, plasma/LED screens, projectors, fiber modems, and cameras.
  • Ability to review, analyze and resolve difficult and complex telecommunications problems.
Naval Medical Center Portsmouth IMD Department - Office Automation AssistantPortsmouth, VA04/2006 - 10/2010
  • Types, edits, formats and prints a wide variety of documents for the office staff, including correspondence, technical reports, organizational proposals and justifications, technical notes and similar material in accordance with establish guidelines and procedures
  • Operates computer, peripheral equipment and appropriate software to perform various computer operations in support of office operations, such as producing reports, maintaining databases, and inputting time cards and travel orders
  • Maintained over 1800 pagers for physicians, interns, and residents. Including billing and maintenace service
  • Transcribed sensitive documents with complete confidentiality
  • Determined information to be included in reports
  • Corrected grammar, spelling and syntax mistakes
  • Developed team communications and information for office meetings
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Coordinated with Telecommunications Manager in developing project plans for prioritized initiatives
  • Developed, updated and maintained database of existing and potential customers on Excel spreadsheet
  • Determined and recommended methods to address improvement opportunities
  • Conducted training and change management processes to improve operations
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Naval Medical Center Portsmouth Ophthalmology - Medical Clerk, 0679Portsmouth, VA10/1999 - 04/2006
  • Scheduled and managed eye patients for 13 providers.
  • Ensured entries from appointments and surgery were encoded into CHCS system.
  • Independently collected, calculated and typed data into computer for use in preparation of monthly Quality Improvemnet Reports.
  • Coordinate patient classes and meeting for the department.
  • Responsible for ensuring all patient demographic, diagnostic procedure, and insurance information in order to generate insurance claims for reimbursement through thrid party claim.
  • Assist clinic manager of the Refractive Surgery Program in contacting and scheduling active duty patients for refractive surgery managing a large database.
  • Followed up with providers to address requests and concerns.
  • Kept accurate log of all requests for medical information and records.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Accurately recorded and reported test results according to established procedures.
Accomplishments
  • NMCP Civilian of the Quarter 2004
  • NMCP Civilian of the Year 2005
  • Department of the Navy Meritorious Civilian Service Award 2005
Skills
  • Avaya
  • Cisco
  • Telecommunications
  • Computer Training
  • Security + Training
  • Basic Project Manager Training
  • Voice over IP (VoIP)
  • Time Keeping
  • First Contact Seminar Training
  • Defense Medical Logistics Standard Support (DMLSS)
  • Billing Training
  • Government Credit Card Training
  • Enterprise technologies
  • Excellent problem-solving abilities
  • Wireless communication installations
Education
1998Fayetteville Technical Community CollegeFayetteville, NCSome College (No Degree): Computer Networking And Telecommunications
06/1982Randallstown High SchoolRandallstown, MDHigh School Diploma
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Resume Overview

Companies Worked For:

  • Naval Medical Center Portsmouth
  • Naval Medical Center Portsmouth IMD Department
  • Naval Medical Center Portsmouth Ophthalmology

School Attended

  • Fayetteville Technical Community College
  • Randallstown High School

Job Titles Held:

  • Telecommunications Specialist
  • Office Automation Assistant
  • Medical Clerk, 0679

Degrees

  • Some College (No Degree) : Computer Networking And Telecommunications
    High School Diploma

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