telecommunications specialist resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Schedule checking and oversight
  • Logistics activities and coordination
  • Dispatcher monitoring
  • Mentoring and training
  • Messaging and speechwriting
  • Leadership messaging and speechwriting
  • Research proficiency
  • Team development
  • Supervision & leadership
  • Decision-making
  • PPE use
  • Problem resolution
  • Customer service
  • Computer skills
  • Training & development
  • Understands confidentiality
  • File and Records Management
  • Team-oriented
06/2020 to Current Telecommunications Specialist Sentinel Technologies Inc | Uniontown, OH,
  • Mentored, trained and managed team of 5 employees and offered insight and direction, helping boost overall performance.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
  • Reviewed scope of each project to estimate number of man-hours required.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.
  • Communicated with individuals within inbound call center setting to complete dispatch support for medical transports
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Recorded results of service calls to create report summaries for senior management.
  • Reported delays, accidents or other traffic and transportation situations.
  • Investigated and resolved customer and vendor issues to retain business.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Identified locations and needs of callers to accurately send assistance.
08/2015 to 05/2020 Certified Medical Assistant Atlantic Health System | Morristown, NJ,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Labeled and completed lab requisitions using ICD and CPT coding.
09/2008 to 07/2014 E911 Dispatcher Firstgroup Plc | Portsmouth, RI,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Asked probing questions to get to root of caller's issues.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Submitted accurate and timely daily reports, forms and other documentation.
  • Monitored switchboard and dispatched emergency services.
  • Executed proficiency in digital telephone systems.
  • Created electronic medical records and routinely audited and reviewed patient charts to prevent errors.
Education and Training
Expected in 12/2012 to to Associate of Applied Science | Medical Assisting Miller Motte Technical College, Charleston, SC, GPA:

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Resume Overview

School Attended

  • Miller Motte Technical College

Job Titles Held:

  • Telecommunications Specialist
  • Certified Medical Assistant
  • E911 Dispatcher


  • Associate of Applied Science

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