(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Resourceful and results driven leader with over 17 years of experience in telecommunications and accounting. Experienced in multiple layers of business functions including project management, account management, research and analysis.

  • ITIL v.3 Certified
  • Heavy research skills
  • Consistently high annual review ratings
  • Customer service-oriented
  • Conflict resolution
  • Client account management
  • Effective leader
  • Staff training/development
  • Project management
  • Deadline-oriented
  • Organized
  • Efficient multi-tasker
  • Audit reporting
  • Fair Credit Reporting Act Certified
Santa Ana College , Expected in 1999 : General Studies - GPA :
Katella High School , Expected in 1994 Diploma : - GPA :
Work History
Department Of Commerce - Telecommunications Provisioning Manager
Ruskin, FL, 01/2010 - 09/2011
  • Routinely analyzes costs, contract discount rates, cost center audits, taxes & surcharges analysis.
  • Research to identify issues discrepancies and recommends course of action to resolve
  • Maintains vendor, client and internal customer relationships
  • Incident management including quick response to trouble tickets from engineers and end users, requiring heavy coordination with multiple parties to resolve Incidents
  • Continual site audits for multiple office locations in order to assess needs and recommend cost effective changes, requiring heavy research
  • SME (Subject Matter Expert) for telecom expense software including all employee training/issue resolution/questions
  • Final reviewer for all reports that filter from our department prior to being sent to vendors, clients and internal customers
Kemper - Lead Telecommunications Analyst
Bowman, GA, 05/2007 - 03/2010
  • Analyze and approve telecommunications invoices for First American Corporation and subsidiaries
  • Serves as the Telecommunications Expert for a team of 8
  • Project Manager for the implementation of the Tangoe software, the company's new telecommunications management system.
  • Analyze, research and segmented data in order to compose custom reports for various internal customers
  • Acts as telecommunications liaison between internal organizations
Leidos Holdings Inc. - General Business Account Executive
Davis-Monthan Afb, AZ, 02/2006 - 04/2007
  • Manage and up-sell existing wireless Sprint and Nextel customer accounts as well as market for new business accounts
  • Analyze the customer's business processes in order to find the best Sprint solution to fit their needs
  • Frequently meet with C-level personnel within medium to large businesses
  • Write proposals for new/existing clients and present through face-to-face meetings
  • Heavy marketing with emphasis on tele-prospecting, foot canvassing, and e-mail blitzes
The Linc Group - Telecommunications Manager
City, STATE, 07/2005 - 02/2006
  • Manage all telecommunications needs, including data, wire line, and wireless for an approximate 3000 employee company with over fifty offices
  • Coordinate telecommunications set-up for new and acquired offices
  • Assess needs for existing offices and make recommendations for cost effectiveness
Sprint - Sales Implementation Specialist
City, STATE, 04/2003 - 07/2005
  • Manage existing Sprint wireless customers and propose solutions for potential customers
  • Responsible for corporate accounts retention
  • Works extensively with internal Sprint systems
  • SME (Subject Matter Expert) for virtually all wireless products and services
  • Consistently exceeds all quotas including customer presentations, sales and advanced wireless services
Smart City Networks - Telecommunications Specialist
, , 04/1999 - 01/2003
  • Designed and maintained detailed inventory management system.
  • Analyzed and approved telecom invoices.
  • Minimized costs and maintain accounts for the top telecommunications provider in the convention services industry.
  • Provided support to the customer service and billing departments.
  • Trained employees on products, technical issues resolution.

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Resume Overview

School Attended

  • Santa Ana College
  • Katella High School

Job Titles Held:

  • Telecommunications Provisioning Manager
  • Lead Telecommunications Analyst
  • General Business Account Executive
  • Telecommunications Manager
  • Sales Implementation Specialist
  • Telecommunications Specialist


  • Diploma

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