Resourceful and results driven leader with over 17 years of experience in telecommunications and accounting. Experienced in multiple layers of business functions including project management, account management, research and analysis.
Skills
ITIL v.3 Certified
Heavy research skills
Consistently high annual review ratings
Customer service-oriented
Conflict resolution
Client account management
Effective leader
Staff training/development
Project management
Deadline-oriented
Organized
Efficient multi-tasker
Audit reporting
Fair Credit Reporting Act Certified
Education
Santa Ana College, Expected in 1999 ā ā:General Studies - GPA:
Katella High School, Expected in 1994 ā āDiploma: - GPA:
Work History
Department Of Commerce - Telecommunications Provisioning Manager Ruskin, FL, 01/2010 - 09/2011
Research to identify issues discrepancies and recommends course of action to resolve
Maintains vendor, client and internal customer relationships
Incident management including quick response to trouble tickets from engineers and end users, requiring heavy coordination with multiple parties to resolve Incidents
Continual site audits for multiple office locations in order to assess needs and recommend cost effective changes, requiring heavy research
SME (Subject Matter Expert) for telecom expense software including all employee training/issue resolution/questions
Final reviewer for all reports that filter from our department prior to being sent to vendors, clients and internal customers
Kemper - Lead Telecommunications Analyst Bowman, GA, 05/2007 - 03/2010
Analyze and approve telecommunications invoices for First American Corporation and subsidiaries
Serves as the Telecommunications Expert for a team of 8
Project Manager for the implementation of the Tangoe software, the company's new telecommunications management system.
Analyze, research and segmented data in order to compose custom reports for various internal customers
Acts as telecommunications liaison between internal organizations
Leidos Holdings Inc. - General Business Account Executive Davis-Monthan Afb, AZ, 02/2006 - 04/2007
Manage and up-sell existing wireless Sprint and Nextel customer accounts as well as market for new business accounts
Analyze the customer's business processes in order to find the best Sprint solution to fit their needs
Frequently meet with C-level personnel within medium to large businesses
Write proposals for new/existing clients and present through face-to-face meetings
Heavy marketing with emphasis on tele-prospecting, foot canvassing, and e-mail blitzes
The Linc Group - Telecommunications Manager City, STATE, 07/2005 - 02/2006
Manage all telecommunications needs, including data, wire line, and wireless for an approximate 3000 employee company with over fifty offices
Coordinate telecommunications set-up for new and acquired offices
Assess needs for existing offices and make recommendations for cost effectiveness
Sprint - Sales Implementation Specialist City, STATE, 04/2003 - 07/2005
Manage existing Sprint wireless customers and propose solutions for potential customers
Responsible for corporate accounts retention
Works extensively with internal Sprint systems
SME (Subject Matter Expert) for virtually all wireless products and services
Consistently exceeds all quotas including customer presentations, sales and advanced wireless services
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