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Telecommunications Operator Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level Customer Service Associate position in any environment. Ready to help team achieve company goals.

Skills
  • Greeting customers
  • Professional communication
  • Safety practices
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Understanding Customer Needs
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Inbound and Outbound Calling
  • Establishing and Maintaining Customer Relationships
  • Time Management
  • Refunds and Returns Management
Work History
04/2019 to 07/2021 Telecommunications Operator Blessing Health System | Keokuk, IA,
  • Connected callers with appropriate professional, department or business.
  • Supported customers by managing 300+ calls per day efficiently while maintaining professionalism and upbeat tone.
  • Maintained up-to-date knowledge of emergency call procedures and protocols for multiple businesses.
03/2018 to 04/2019 Customer Service Associate Dollar Bank | Cranberry, PA,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed payments and returns with accuracy and efficiency.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Assisted in training new employees and participated in cross-training with other departments.
04/2017 to 03/2018 Customer Service Representative Manley Deas Kochalski Llc | Columbus, OH,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Communicated with customer to understand needs and concerns.
  • Identified, monitored and resolved potential problematic customer issues.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Issued receipts and processed refunds, credits or exchanges.
02/2017 to 09/2017 Sandwich Artist Gpm Investments | Rowlett, TX,
  • Assisted guests, including offering personable greetings and taking orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Operated grills and fryers to prepare fast food items, including sandwiches and side items.
  • Prepared salads, soups and sandwiches for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Carried out day-day-day duties accurately and efficiently.
Education
Expected in No Degree | Basic Classes Jefferson Community And Technical College, Louisville, KY GPA:

Completed the required classes without declaring a

Major/Minor. Took the basic classes that have to be taken for any field of

study.

Expected in 06/2010 High School Diploma | Bullitt Central High School, Shepherdsville, KY GPA:

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Resume Overview

School Attended
  • Jefferson Community And Technical College
  • Bullitt Central High School
Job Titles Held:
  • Telecommunications Operator
  • Customer Service Associate
  • Customer Service Representative
  • Sandwich Artist
Degrees
  • No Degree
  • High School Diploma