telecommunications operator resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level Customer Service Associate position in any environment. Ready to help team achieve company goals.

  • Greeting customers
  • Professional communication
  • Safety practices
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Understanding Customer Needs
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Inbound and Outbound Calling
  • Establishing and Maintaining Customer Relationships
  • Time Management
  • Refunds and Returns Management
Jefferson Community And Technical College Louisville, KY Expected in No Degree : Basic Classes - GPA :

Completed the required classes without declaring a

Major/Minor. Took the basic classes that have to be taken for any field of


Bullitt Central High School Shepherdsville, KY Expected in 06/2010 High School Diploma : - GPA :
Work History
Blessing Health System - Telecommunications Operator
Keokuk, IA, 04/2019 - 07/2021
  • Connected callers with appropriate professional, department or business.
  • Supported customers by managing 300+ calls per day efficiently while maintaining professionalism and upbeat tone.
  • Maintained up-to-date knowledge of emergency call procedures and protocols for multiple businesses.
Dollar Bank - Customer Service Associate
Cranberry, PA, 03/2018 - 04/2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed payments and returns with accuracy and efficiency.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Assisted in training new employees and participated in cross-training with other departments.
Manley Deas Kochalski Llc - Customer Service Representative
Columbus, OH, 04/2017 - 03/2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Communicated with customer to understand needs and concerns.
  • Identified, monitored and resolved potential problematic customer issues.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Issued receipts and processed refunds, credits or exchanges.
Gpm Investments - Sandwich Artist
Rowlett, TX, 02/2017 - 09/2017
  • Assisted guests, including offering personable greetings and taking orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Operated grills and fryers to prepare fast food items, including sandwiches and side items.
  • Prepared salads, soups and sandwiches for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Carried out day-day-day duties accurately and efficiently.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Jefferson Community And Technical College
  • Bullitt Central High School

Job Titles Held:

  • Telecommunications Operator
  • Customer Service Associate
  • Customer Service Representative
  • Sandwich Artist


  • No Degree
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: