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Telecommunications Manager Resume Example

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TELECOMMUNICATIONS MANAGER
Career Overview
Manager with extensive experience and knowledge in voice technologies including VoIP, PBX, voice mail and cellular communications. Experience and knowledge in data technologies including network engineering, cabling systems and LAN/WAN infrastructure including circuits, installations and equipment. Experience in telecom financing, budget and reporting.
Qualifications
  • Voice communications systems
  • Strong analytical skills
  • Project management
  • Excellent problem solving skills
  • Customer needs assessment
  • Troubleshooting proficiency
  • Patient and diligent
  • Strategic planning
  • Google drive
  • Microsoft Office Suite
  • Cost-benefit analysis
  • Two-way radios
  • Carrier circuits
Technical Skills
SkillsExperienceTotal YearsLast Used
Avaya Aura Session Manager softwareIntermediate2Current
Accomplishments
Commended for attention to detail and accuracy.Contributed to development of VoIP for enterprise, saving over $160K annually.
Work Experience
01/2001 - Current
Princeton University Plasma Physics Lab － Princeton, New JerseyTelecommunications Manager
  • Manage telecommunications services for voice communications and support of this system.
  • Responsible for cellular service supported by Verizon Wireless and AT&T Wireless.
  • Responsible for an onsite UHF radio communications and paging system.
  • Evaluate, approve and manage requests for telecommunications equipment.
  • Devise long range plans for direction of Telecommunications systems, prepare reports, and supply information for University audits.
  • Supervise vendor technicians to ensure all work is conducted in a safe and cost efficient manner.
  • Oversee service contracts, verify charges and services.
  • Maintain databases of equipment, costs and budget for telecommunications services.
  • Analyze, evaluate and recommend new technology, equipment and upgrades.
  • Approve the billing for all services.
01/1996 - 01/2001
SunGard Data Systems － Philadelphia, PennsylvaniaNetwork Engineer
  • Project Manager working with a team of engineers responsible for the design, development and implementation of customer networks, equipment upgrades, installations and relocations.
  • Develop and manage large scale project plans to facilitate the implementation of a complex infrastructure of Ethernet networks.
  • Manage all infrastructure installations of various network equipment such as hubs, routers, switches, bridges, gateways.
  • Manage the installation of the network cable and patching systems.
  • Provide documentation and statistical information to management and customers regarding the activity of projects.
  • Supervise a staff of 6 technicians responsible for service and installations.
  • Project manager/liaison for the company's top 10 customers.
  • Act as primary contact for various network issues.
  • Developed and implemented an asset management system database for the network technologies group that maintains over 20,000 items.
  • Developed and coordinated a vendor selection process for equipment maintenance agreements to save money and develop a reliable relationship with our business partners.
  • Developed, implemented and manage a profitable shippable router program that contracts network equipment for customer remote sites.
  • Design and coordinate several large LAN/WAN data center installations, which integrate a large patchable infrastructure of system servers, network equipment and circuits.
  • Coordinated a technical outsourcing project saving the company time and money for short-term projects.
01/1990 - 01/1996
Rhodia Incorporated － Cranbury, New JerseyTelecommunications Manager
  • Manage the national service and technical support team for all voice communications systems.
  • Assisted a project team to develop, market and implement a worldwide videoconferencing network.
  • Trained employees on these systems.
  • Member of a project team that implemented ACD, IVR, and CTI applications and systems for a large (60 agent) customer service group.
  • Manage the ongoing support and upgrades for major voice and data systems including PBX, voice mail, ACD, VRU and CTI technologies.
  • Developed ACD applications to route 800 calls using ANI to agents.
  • Coordinate and oversee agent and supervisor training.
  • Recommend and implement new technology services and policies to provide business solutions and improve operations.
  • Control expenses in a $10 million annual telecommunications budget.
01/1983 - 01/1990
New Jersey Treasury Department － Lawrenceville, New JerseyTelecommunications Specialist
  • Supervise and provide hands-on service and support of voice and data communications systems.
  • Coordinated the service and support for the Verizon Centrex Telephone system.
  • Responsible for computer operations, including user support, system backup, electronic fund transfers and the input/output of computer generated reports.
  • Responsible for the installation of cable, hardware and software for PC desktop workstations.
  • Acted as security administrator for the Lottery and Treasury system communications.
  • Interface with various vendors for equipment service and upgrades.
  • Assisted in the relocation of the data center.
  • Developed a disaster recovery plan and procedures.
Education and Training
Rider UniversityLawrenceville, New JerseyBachelor of Arts Degree
Rider UniversityLawrenceville, New JerseyBachelor of Arts Degree
Global KnowledgePrinceton, NJAvaya Aura Session & System Manager
Skills
ACD, asset management, backup, billing, bridges, budget, business solutions, cable, hardware, computer operations, contracts, CTI, customer service, databases, direction, disaster recovery, documentation, equipment maintenance, Ethernet, gateways, hubs, IVR, LAN, market, networks, PBX, policies, project plans, uhf radios, routers, servers, supervisor, switches, technical support, user support, telecommunications, upgrades, voice and data, voice communications, voice mail.
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Resume Overview

Companies Worked For:

  • Princeton University Plasma Physics Lab
  • SunGard Data Systems
  • Rhodia Incorporated
  • New Jersey Treasury Department

School Attended

  • Rider University
  • Global Knowledge

Job Titles Held:

  • Telecommunications Manager
  • Network Engineer
  • Telecommunications Specialist

Degrees

  • Bachelor of Arts Degree
    Bachelor of Arts Degree
    Avaya Aura Session & System Manager

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