Telecommunications Analyst Resume Example
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TELECOMMUNICATIONS ANALYST
Summary
Dependable Telecommunications Analyst with 9 years of results-oriented experience and a proven ability to work in teams. Extensive background in voice and data network project planning and execution.
Skills
- Strong organizational skills
- Timely project completion
- Deadline driven
- Good verbal/written communication skills
- Project tracking
- Proficient in Microsoft Office Suite
- Expertise in telecommunications ordering, auditing and billing
- Knowledge of Veramark Call Accounting System.
- Familiar with Spend Management and Project Management tools
Accomplishments
- Led an initiative to reduce audio conferencing spend per month by educating crewmembers company-wide; resulting in a savings of around $20,000 in the last six months.
- Met deadlines for voice service deliveries on nine locations in 2013.
- Converted over 30 business partners to a more efficient payment method in 2013; consequently eliminating late fees and saving the company time and money.
Experience
Telecommunications Analyst02/2005 to CurrentGeneral DynamicsEgg Harbor Township , NJ
- Work on numerous project teams as the single telecom contact for voice-related requests and requirements; primarily working with outside vendors to procure voice services at international and domestic locations.
- Maintain and manage all IT NIS network and telecom business partner relationships and contracts; including working with Legal on contract execution and submission.
- Analyze, process, and record over 150 network and telecom invoices per month; and monitor costs against approved budgets.
- Serve as the single point of contact between IT NIS business partners and Accounts Payable for all billing related matters.
- Deliver IT NIS account accruals each month to Finance and participate in monthly budget forecasting sessions; including providing yearly budget proposals for IT NIS network and telecom products and services.
- Assist in management of IT NIS operations by maintaining telecom services records and inventory.
- Complete call accounting reports monthly as requested by business units.
- Handle audio conferencing requests and services.
Pilot Hiring Supervisor03/2002 to 02/2005JetBlue AirwaysCity , STATE
- Supervised a team of 6 - 10 crewmembers.
- Created schedules, handled performance reviews, and led mentoring sessions.
- Conducted phone interviews with references of pilot applicants.
- Participated in two-day pilot hiring interview sessions, performing group interviews
Reservations and Crew Support Crewmember07/2000 to 01/2002JetBlue AirwaysCity , STATE
- Answered calls about travel on JetBlue Airways and prepared travel bookings.
- Resolved general customer service concerns using great customer service skills.
Education
Bachelor of Science: Health Education2000University of UtahCity, State, USA
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Resume Overview
School Attended
- University of Utah
Job Titles Held:
- Telecommunications Analyst
- Pilot Hiring Supervisor
- Reservations and Crew Support Crewmember
Degrees
- Bachelor of Science : Health Education 2000
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