Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dependable Telecommunications Analyst with 9 years of results-oriented experience and a proven ability to work in teams. Extensive background in voice and data network project planning and execution.

  • Strong organizational skills
  • Timely project completion
  • Deadline driven
  • Good verbal/written communication skills
  • Project tracking
  • Proficient in Microsoft Office Suite
  • Expertise in telecommunications ordering, auditing and billing
  • Knowledge of Veramark Call Accounting System.
  • Familiar with Spend Management and Project Management tools
  • Led an initiative to reduce audio conferencing spend per month by educating crewmembers company-wide; resulting in a savings of around $20,000 in the last six months.
  • Met deadlines for voice service deliveries on nine locations in 2013.
  • Converted over 30 business partners to a more efficient payment method in 2013; consequently eliminating late fees and saving the company time and money.
01/2005 to Current Telecommunications Analyst General Dynamics | Egg Harbor Township, NJ,
  • Work on numerous project teams as the single telecom contact for voice-related requests and requirements; primarily working with outside vendors to procure voice services at international and domestic locations.
  • Maintain and manage all IT NIS network and telecom business partner relationships and contracts; including working with Legal on contract execution and submission.
  • Analyze, process, and record over 150 network and telecom invoices per month; and monitor costs against approved budgets.
  • Serve as the single point of contact between IT NIS business partners and Accounts Payable for all billing related matters.
  • Deliver IT NIS account accruals each month to Finance and participate in monthly budget forecasting sessions; including providing yearly budget proposals for IT NIS network and telecom products and services.
  • Assist in management of IT NIS operations by maintaining telecom services records and inventory.
  • Complete call accounting reports monthly as requested by business units.
  • Handle audio conferencing requests and services.
02/2002 to 01/2005 Pilot Hiring Supervisor JetBlue Airways | City, STATE,
  • Supervised a team of 6 - 10 crewmembers.
  • Created schedules, handled performance reviews, and led mentoring sessions.
  • Conducted phone interviews with references of pilot applicants.
  • Participated in two-day pilot hiring interview sessions, performing group interviews
06/2000 to 2002 Reservations and Crew Support Crewmember JetBlue Airways | City, STATE,
  • Answered calls about travel on JetBlue Airways and prepared travel bookings.
  • Resolved general customer service concerns using great customer service skills.
Expected in 2000 Bachelor of Science | Health Education University of Utah, Salt Lake City, UT GPA:

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Resume Overview

School Attended

  • University of Utah

Job Titles Held:

  • Telecommunications Analyst
  • Pilot Hiring Supervisor
  • Reservations and Crew Support Crewmember


  • Bachelor of Science

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