Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dependable Telecommunications Analyst with 9 years of results-oriented experience and a proven ability to work in teams. Extensive background in voice and data network project planning and execution.
Skills
Strong organizational skills
Timely project completion
Deadline driven
Good verbal/written communication skills
Project tracking
Proficient in Microsoft Office Suite
Expertise in telecommunications ordering, auditing and billing
Knowledge of Veramark Call Accounting System.
Familiar with Spend Management and Project Management tools
Accomplishments
Led an initiative to reduce audio conferencing spend per month by educating crewmembers company-wide; resulting in a savings of around $20,000 in the last six months.
Met deadlines for voice service deliveries on nine locations in 2013.
Converted over 30 business partners to a more efficient payment method in 2013; consequently eliminating late fees and saving the company time and money.
Experience
01/2005 to CurrentTelecommunications AnalystGeneral Dynamics | Egg Harbor Township, NJ,
Work on numerous project teams as the single telecom contact for voice-related requests and requirements; primarily working with outside vendors to procure voice services at international and domestic locations.
Maintain and manage all IT NIS network and telecom business partner relationships and contracts; including working with Legal on contract execution and submission.
Analyze, process, and record over 150 network and telecom invoices per month; and monitor costs against approved budgets.
Serve as the single point of contact between IT NIS business partners and Accounts Payable for all billing related matters.
Deliver IT NIS account accruals each month to Finance and participate in monthly budget forecasting sessions; including providing yearly budget proposals for IT NIS network and telecom products and services.
Assist in management of IT NIS operations by maintaining telecom services records and inventory.
Complete call accounting reports monthly as requested by business units.
Handle audio conferencing requests and services.
02/2002 to 01/2005Pilot Hiring SupervisorJetBlue Airways | City, STATE,
Supervised a team of 6 - 10 crewmembers.
Created schedules, handled performance reviews, and led mentoring sessions.
Conducted phone interviews with references of pilot applicants.
Participated in two-day pilot hiring interview sessions, performing group interviews
06/2000 to 2002Reservations and Crew Support CrewmemberJetBlue Airways | City, STATE,
Answered calls about travel on JetBlue Airways and prepared travel bookings.
Resolved general customer service concerns using great customer service skills.
Education
Expected in 2000Bachelor of Science | Health EducationUniversity of Utah, Salt Lake City, UTGPA:
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