Telecommunications Analyst resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,


Experienced network technician providing levels 1 through 4 support seeking to obtain a position in Network Engineering, dealing with network configuration, development, support, and/or security.

Key Skills
  • Experience with CatOS, Cisco IOS and Junos
  • Experience with BGP, EIGRP, OSPF & RIPv2 protocols
  • Knowledge in Access, SQL and Oracle databases
  • Experience with Cisco routers and switches configuration
  • Windows 98/Me/2000/XP/7 troubleshooting experience
  • In-depth hardware installation and diagnostic skills
  • Refined oral and written communication
  • Superior customer service reputation
01/2013 to Current Telecommunications Analyst General Dynamics | Saco, ME,
  • Network Operations Center (NOC) Administer, monitor, and maintain an expanding network infrastructure, improving system performance, and automating system administration.
  • Fault handling and escalation point for network related issues, identifying and responding to troubles, liaising with 3rd party suppliers, handling escalation through to resolution.
  • Monitor RUNet devices such as Cisco 4500/6500 series routers, Cisco 2950/3560/3750 and other catalyst switches via HP Openview.
  • Responsible for the configuration and deployment of Raritan EMX Smart Rack Controllers across New Brunswick, Newark and Camden Rutgers campuses.
  • Provide 24x7x365 support ensuring high reliability and worldwide accessibility to high profile resources.
  • Experience working with network management tools such as Voyance, HP Openview, and Nagios.
  • Provisioning, IP assignment, core network configuration, DNS setup, monitoring and graphing network traffic.
  • Troubleshoot and resolve tickets within HDRT as well as communicating directly with.
04/2012 to 11/2012 Application Developer Ibm Corporation | White Plains, NY,
  • Write SQL Queries of low to moderate complexity matching detailed specifications for reference data changes for ER Releases of IAS/IWA.
  • Develop, execute and analyze unit test plan for low to moderate complexity assignments Assist in supporting applications and systems.
  • Conduct problem log research and root cause analysis Created application builds for IAS utilizing Serena PVCS Version Manager and Visual Studio 2008.
  • Created installation executables and upgrades for IAS using WISE Package Studio and WinZip.
  • Recommend steps for resolution and implement solutions.
05/2010 to 03/2012 IT Associate (Network/Production Support) Align Technology | Woburn, MA,
  • Network/Production Support) - Marketing/Incentive Administrative System (IAS) Supported nearly 900 Domestic and International users locally and remotely utilizing Serena NetOp and Remote Desktop Connection.
  • Identified and solved user issues with connectivity problems in a LAN/WAN/VPN/Wi-Fi environment.
  • Installed and configured hardware and software for employees within the Marketing Department.
  • Provided daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
  • Configured port mappings and created Visio diagrams for a Cisco Layer 3 switch.
  • Installed network printers and provided print server support.
  • Performed shakeout and regression tests for IAS to resolve logs assigned on Serena TeamTrack for future releases.
  • Coordinated and participated in User Acceptance Testing for the certification of IAS for January and July releases.
2010 to 04/2010 Internship - Business Analyst / QA Analyst Interface, Inc. | Salem, NH,
  • Reviewed business processes and user/business/ functional requirements. Created work flow and business process models using VISIO for their Request for Change (RFC) services.
  • Redesigned and maintained several business requirement documents and reports within Access, including designing SQL queries and creating new reports.
  • Worked with QA and Development teams to validate test requirements, resolve design issues and software defects.
  • Performed shakeout/regression tests to ensure proper functionality of the UPS Data Capture (UDC) system after modifications and enhancements.
  • Executed queries in SQL Server 2008 to ensure data integrity.
02/2009 to 02/2010 Webmaster / Marketing Strategist Zealous Nation MMA | City, STATE,
  • Created and maintain company website using HTML, JavaScript and Style Sheets.
  • Developed strategic marketing plan to increase awareness.
  • Increasing web traffic through targeted online communities and related websites.
04/2009 to 07/2009 Technical Support Intern Share Of Potters Crossing | City, STATE,
  • Diagnosed and troubleshoot faulty hardware.
  • Ensured the donated systems would receive latest service patches.
  • Updated drivers and anti-virus/spyware software.
01/2006 to 11/2008 Account Executive Idearc Media | City, STATE,
  • Executed strategic marketing plans through print and online advertising medias.
  • Analyze data and trends to recognize potentials gaps and develop new marketing plans for customer growth.
  • Maintain constant analysis of a client's performance throughout the programs implementation.
  • Ranked amongst top 5 executives for growth on existing accounts and top 3 for generating new business.
Expected in 2011 Masters of Science | Business and Information Systems New Jersey Institute Of Technology, Newark, NJ GPA:
  • Advanced System Analysis & Design
  • Business Process Innovation
  • Business Systems Management
  • Command and Control Systems
  • Design of Emergency Management
  • Enterprise Database Management
Expected in Bachelor of Arts | Information Systems Security, Auditing and Crisis New Jersey Institute Of Technology, Newark, NJ GPA:
  • Information Systems Auditing & Security
  • Computer Forensics
  • Computer Systems & Networks
  • Computer Systems Security

Cisco: CCNP:R&S, CCNA:R&S, CCNA:Security

Juniper: JNCIA-Junos, JNCIS-ENT

CompTIA: Security+

ITIL: Foundation in Service Management

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • New Jersey Institute Of Technology
  • New Jersey Institute Of Technology

Job Titles Held:

  • Telecommunications Analyst
  • Application Developer
  • IT Associate (Network/Production Support)
  • Internship - Business Analyst / QA Analyst
  • Webmaster / Marketing Strategist
  • Technical Support Intern
  • Account Executive


  • Masters of Science
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: