Telecommunications Analyst resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Objective
TELECOMMUNICATIONS ANALYST (CCNP:R&S / JNCIS-ENT)
Experienced network technician providing levels 1 through 4 support seeking to obtain a position in Network Engineering, dealing with network configuration, development, support, and/or security.
Key Skills
Experience with CatOS, Cisco IOS and Junos
Experience with BGP, EIGRP, OSPF & RIPv2 protocols
Knowledge in Access, SQL and Oracle databases
Experience with Cisco routers and switches configuration
Windows 98/Me/2000/XP/7 troubleshooting experience
In-depth hardware installation and diagnostic skills
Refined oral and written communication
Superior customer service reputation
Experience
01/2013 to CurrentTelecommunications AnalystGeneral Dynamics | Saco, ME,
Network Operations Center (NOC) Administer, monitor, and maintain an expanding network infrastructure, improving system performance, and automating system administration.
Fault handling and escalation point for network related issues, identifying and responding to troubles, liaising with 3rd party suppliers, handling escalation through to resolution.
Monitor RUNet devices such as Cisco 4500/6500 series routers, Cisco 2950/3560/3750 and other catalyst switches via HP Openview.
Responsible for the configuration and deployment of Raritan EMX Smart Rack Controllers across New Brunswick, Newark and Camden Rutgers campuses.
Provide 24x7x365 support ensuring high reliability and worldwide accessibility to high profile resources.
Experience working with network management tools such as Voyance, HP Openview, and Nagios.
Provisioning, IP assignment, core network configuration, DNS setup, monitoring and graphing network traffic.
Troubleshoot and resolve tickets within HDRT as well as communicating directly with.
04/2012 to 11/2012Application DeveloperIbm Corporation | White Plains, NY,
Write SQL Queries of low to moderate complexity matching detailed specifications for reference data changes for ER Releases of IAS/IWA.
Develop, execute and analyze unit test plan for low to moderate complexity assignments Assist in supporting applications and systems.
Conduct problem log research and root cause analysis Created application builds for IAS utilizing Serena PVCS Version Manager and Visual Studio 2008.
Created installation executables and upgrades for IAS using WISE Package Studio and WinZip.
Recommend steps for resolution and implement solutions.
05/2010 to 03/2012IT Associate (Network/Production Support)Align Technology | Woburn, MA,
Network/Production Support) - Marketing/Incentive Administrative System (IAS) Supported nearly 900 Domestic and International users locally and remotely utilizing Serena NetOp and Remote Desktop Connection.
Identified and solved user issues with connectivity problems in a LAN/WAN/VPN/Wi-Fi environment.
Installed and configured hardware and software for employees within the Marketing Department.
Provided daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
Configured port mappings and created Visio diagrams for a Cisco Layer 3 switch.
Installed network printers and provided print server support.
Performed shakeout and regression tests for IAS to resolve logs assigned on Serena TeamTrack for future releases.
Coordinated and participated in User Acceptance Testing for the certification of IAS for January and July releases.
2010 to 04/2010Internship - Business Analyst / QA AnalystInterface, Inc. | Salem, NH,
Reviewed business processes and user/business/ functional requirements. Created work flow and business process models using VISIO for their Request for Change (RFC) services.
Redesigned and maintained several business requirement documents and reports within Access, including designing SQL queries and creating new reports.
Worked with QA and Development teams to validate test requirements, resolve design issues and software defects.
Performed shakeout/regression tests to ensure proper functionality of the UPS Data Capture (UDC) system after modifications and enhancements.
Executed queries in SQL Server 2008 to ensure data integrity.
02/2009 to 02/2010Webmaster / Marketing StrategistZealous Nation MMA | City, STATE,
Created and maintain company website using HTML, JavaScript and Style Sheets.
Developed strategic marketing plan to increase awareness.
Increasing web traffic through targeted online communities and related websites.
04/2009 to 07/2009Technical Support InternShare Of Potters Crossing | City, STATE,
Diagnosed and troubleshoot faulty hardware.
Ensured the donated systems would receive latest service patches.
Updated drivers and anti-virus/spyware software.
01/2006 to 11/2008Account ExecutiveIdearc Media | City, STATE,
Executed strategic marketing plans through print and online advertising medias.
Analyze data and trends to recognize potentials gaps and develop new marketing plans for customer growth.
Maintain constant analysis of a client's performance throughout the programs implementation.
Ranked amongst top 5 executives for growth on existing accounts and top 3 for generating new business.
Education
Expected in 2011Masters of Science | Business and Information SystemsNew Jersey Institute Of Technology, Newark, NJGPA:
Advanced System Analysis & Design
Business Process Innovation
Business Systems Management
Command and Control Systems
Design of Emergency Management
Enterprise Database Management
Expected in Bachelor of Arts | Information Systems Security, Auditing and Crisis New Jersey Institute Of Technology, Newark, NJGPA:
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