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telecommunication customer service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dedicated, hard working customer service professional with knowledge of service delivery and proven multitasking abilities. Eager to learn and work hard in the trade of plumbing and committed to maintaining professional relationships to increase profitability and drive business results. Individual, who is honest intelligent, punctual, respectful, solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and willing to learn new skills, tools and processes to cultivate an expert knowledge in the felid of plumbing.

Skills
  • Strong Analytical and Problem Solving Skills
  • Multitasking and Prioritization
  • Excellent Attention to Detail
  • Strong Analytical and Problem Solving Skills
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Time Management
  • Team-Oriented and Cooperative
Work History
Telecommunication Customer Service Representative, 05/2021 to Current
American WoodmarkEastanollee, GA,
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Optimized customer support by establishing collaborative service environment.
  • Investigated and resolved accounting, service and delivery concerns.
Material Handler/Forklift Operator, 09/2018 to 01/2021
Waters CorporationKansas City, MO,
  • Used and proficient with equipment such as electronic scanners, Microsoft excel, gas operated forklift, and industrial label makers.
  • Trained in detail oriented material receiving
  • In charge of confirming shipment information, accurate count of materials
  • Making labels for materials to be stored and procured.
  • Managed all storage space available for incoming and outgoing products.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Manually counted Number of picked and packaged orders for any loss.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Removed orders from storage, wrapped and staged for shipments.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Communicated with floor managers to determine merchandise placement.
  • Packed items into appropriate containers for shipment.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Used tracking systems to document movements and determine proper area for storage.
  • Completed inventory cycle counts and documented information.
  • Used equipment such as scanner, Microsoft excel, gas operated forklift, and label maker. to process excess materials and support recycling efforts.
CNC Machinist, 04/2011 to 04/2013
Custom Components And AccessoriesCity, STATE,
  • Studied changing production and daily work orders to adjust offsets correctly.
  • Maintained tight tolerances with design specifications.
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
  • Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Increased production efficiency by closely studying blueprints for accurate machine programming.
  • Properly loaded and unloaded materials in and out of machines.
  • Inspected, repaired and replaced system components.
  • Kept detailed production records and identified hold-ups.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Regularly exceeded daily production goals by effectively troubleshooting machinery and programming issues.
  • Manually set up machinery, lathes and grinders.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Consistently exceeded work expectations by utilizing welding techniques, engineering requirements and metallurgic knowledge.
  • Safely operated heavy machinery such as pumps, fans and gear reducers without incident.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Assembled and set various boring, slotting and turning heads.
  • Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
  • Interpreted drawings and planed work in proper operational sequence on multi-cut jobs.
Education
High School Diploma: , Expected in to Nimitz High School - Houston,
GPA:
Certifications
  • Certified Fortklifter, OSHA Sit down 10,000lb forklift - Mar 2021-2022
  • TDLR apprenticeship certification
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Resume Overview

School Attended

  • Nimitz High School

Job Titles Held:

  • Telecommunication Customer Service Representative
  • Material Handler/Forklift Operator
  • CNC Machinist

Degrees

  • High School Diploma

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