An experienced IT professional with a solid history of quickly and accurately attending to customer needs, resulting in high levels of customer retention. Strong ability to provide accurate, friendly service to diverse individuals, in fast-paced customer service environments. Good ability to communicate effectively with team members, clients and management in gathering and implementing project requirements. Hard working, quick learner and very organized Over twenty years of customer service experience. Seven years of experience working in fast paced call centers with a mature ability to handle conflict resolutions,calming disgruntle customers and multiple tasks simultaneously. Capable of utilizing sound judgment and making logical decisions independently. IT specialist versed in software administration and data communications.Technically-advanced information technology specialist that has a proven record of being successful in software administration and data communications.
|Skills||Experience||Total Years||Last Used|
|Windows, Unix, Linux, Mac OSX, VMWare||Help Desk||10|
Computer Information Systems Specialist
administrative, Basic, Billing, call center, Citrix, Controller, client, clients, Customer Service, Database, DNS, DSL, DUN, email, fast, Lotus Notes, Mac OS, managing, Exchange, Exchange Server, Mail, MS Office Suite, MS Outlook, Outlook, Outlook Express, Windows 7, Windows, 2000, NT, Windows (XP, Windows XP, modems, multi-tasking, Enterprise, network, Operating systems, pc's, PC Hardware, Peregrine, policies, pricing, printer, problem resolution, RAS, routers, SAP, servers, SMTP, software installation, TCP/IP, technical support, phones, phone, troubleshooting, Upgrade, Vista, voice and data, VPN
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: