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Technology Sales Supervisor Resume Example

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TECHNOLOGY SALES SUPERVISOR
Professional Summary

Results-focused Sales Supervisor offering 8 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Skills
  • Merchandising Operations
  • Inventory Management
  • Technical Support
  • Staff training and development
  • Cash Management
  • Digital design
  • Graphic design
  • Illustration
  • PC and Mac platforms
  • Adobe Creative Suite
  • MS Office
Work History
Technology Sales Supervisor, 02/2019 to 03/2020
Staples – San Juan Capistrano, CA
  • Trained newly hired Sales Associates in upselling techniques, technology sales and repair, bolstering job expertise within the tech department and sales floor
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Disassembled computers and also cellphones to perform diagnostics and check for repair needs
  • Installed and configured new devices and system components in store for customers
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Performed as integral staff member in streamlining opening and closing procedures
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
Operations Supervisor, 01/2015 to 02/2019
Staples – Aliso Viejo, CA
  • Processed inbound load deliveries with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Motivated and trained employees to maximize team productivity
  • Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
  • Monitored daily and weekly key performance indicators to maintain on-track status
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
Team Supervisor, 10/2013 to 01/2015
Staples – Lake Forest, CA
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Spearheaded customer satisfaction survey and analyzed results to make action plans
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Balanced safe, prepared tills and prepared register bags for next sales date
  • Trained new associates on POS system and key sales tactics to run cash office
  • Prepared bank deposits and corporate cash shipments
  • Verified totals, checked store transfers and assisted with price changes
Copy and Print Specialist, 08/2011 to 10/2013
Staples – Foothill Ranch, CA
  • Accepted and completed in-person and online orders for photographs and photo merchandise
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions
  • Produced high quality finished printed materials including brochures, flyers, four-color artwork and mailers
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems
  • Proofed all job orders, securing client approval prior to production
  • Multi-tasked to keep all assigned projects running effectively and efficiently
Education
Bachelor of Arts: Graphic Design, 06/2013
California State Polytechnic University, Pomona - Pomona, CA
  • Minored in Art History
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Resume Overview

Companies Worked For:

  • Staples

School Attended

  • California State Polytechnic University, Pomona

Job Titles Held:

  • Technology Sales Supervisor
  • Operations Supervisor
  • Team Supervisor
  • Copy and Print Specialist

Degrees

  • Bachelor of Arts : Graphic Design , 06/2013

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