LiveCareer-Resume

technology operations associate resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated IT professional with over 9 years experience. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational goals.

Skills
  • Office 365 and Microsoft Azure troubleshooting experience
  • Extensive experience with Microsoft Office Suite, Excel, PowerPoint, Word, Outlook, and Web applications
  • Familiarity with ServiceNow platform
  • Proficient with Unix, Oracle and SQL in admin role
  • Experience working with multiple intranet and adjudication platforms including AS400, QL3270, and HBS
  • Highly effective oral, interpersonal, and written communication skills
  • Excellent organization, time management and multitasking skills
  • Superior analytical skills with ability to evaluate, develop, and deliver alternative courses of action
  • Experience with client management, project and program management
  • Team-oriented with ability to work effectively with others
  • Operations and Procedural Knowledge
Work History
Technology Operations Associate, 06/2022 - 10/2022
Wells Fargo , , Tempe, AZ
  • Soley responsible for all employees hardware/software issues at Tempe site
  • Kept inventory of all on site equipment and ensured security software was up to date
  • Ordered new equipment to maintain supply for future needs
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Collaborated with peers and other business areas to leverage best practices.
  • Packaged up damaged goods and shipped these items back to correct supplier.
  • Troubleshot hardware and software issue for Wells Fargo employees, replaced equipment as needed
Senior IT Technical Support Representative, 04/2013 - 11/2021
CVS HEALTH CORPORATION , , Scottsdale, AZ
  • Escalated business critical incidents ensuring any potential business losses were mitigated
  • Handle a high volume of complex inbound calls from clients, vendors and internal colleagues
  • Lead a team of 10 agents ensuring they stay on task and assisted them with higher level issue to ensure fast resolution
  • Took escalated calls from agents to ensure quickest resolution for clients
  • Trained, coached and prepared new agents to become productive members of the team
  • Monitored these agents on a daily basis using Avaya CMS to ensure that they adhere to scheduling and perform all necessary job responsibilities according to schedule
  • Troubleshoot software that was not working properly such as Microsoft office, Snag It, Adobe reader, etc
  • Admin for access for over 100 applications
  • Submitted new knowledge article requests for undocumented issues to ensure the team has most up to date information available.
Desk Sergeant/Armorer, 01/2003 - 05/2013
US Air Force , ,
  • Directed all patrol units to incidents as they occurred, documented all information
  • Processed all paperwork accrued during shift to include citations, robbery reports, etc.
  • Commanded patrol units during crisis situations ensuring everyone is where the need to be when they need to be there
  • Provided base leadership with updates on major incidents as they occurred
  • Maintained accountability of keys to critical buildings ensuring only authorized personnel were granted access
  • Patrolled base and surrounding area for criminal activity staying vigilant for threats
  • Created and maintained schedules for flights of 100+ Airmen while adhering to strict guidelines of Air Force policy
  • Supervised 12 Airmen, conducted annual Enlisted Performance Reports
  • Maintained and accounted for base armory inventory, safeguarded weapons, ammunition and explosives
  • Gave daily briefing to base leadership on each day's most relevant events.
Education
ITIL Foundation Certified: , Expected in 2014
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Pink Elephant - Scottsdale,
GPA:
Status -
Associate of Applied Science: Applied Science Criminal Justice, Expected in 2012
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Embry Riddle Aeronautical University - Online,
GPA:
Status -

GPA: 3.5

Computer Concepts College Course, Microsoft Excel, Access, PowerPoint: , Expected in 2007
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Airmen Leadership School - ,
GPA:
Status -
High School Diploma: , Expected in 2001
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Westview High School - Avondale, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Pink Elephant
  • Embry Riddle Aeronautical University
  • Airmen Leadership School
  • Westview High School

Job Titles Held:

  • Technology Operations Associate
  • Senior IT Technical Support Representative
  • Desk Sergeant/Armorer

Degrees

  • ITIL Foundation Certified
  • Associate of Applied Science
  • Computer Concepts College Course, Microsoft Excel, Access, PowerPoint
  • High School Diploma

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