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Technology Lead / L2 Server Infra Support Engineer Resume Example

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TECHNOLOGY LEAD / L2 SERVER INFRA SUPPORT ENGINEER
Career Overview
Windows Server and Exchange Administrator Proven Success in Systems Optimization and Strategic IT Solutions Accomplished Windows Server and Exchange Administrator/Architect with more than 10 years of experience managing Windows Servers 2003, 2008, 2012 infrastructures and Exchange Servers 2010, 2013 in medium and large-scale environments. Effectively plan, install, configure, optimize and maintain the IT infrastructure to consistently achieve high availability and performance. Proven ability to create and deliver solutions tied to business growth, organizational development and optimization. Skilled problem identifier and troubleshooter, experienced managing systems, projects and teams in a range of IT environments.
Qualifications
  • Windows Server 2003 - 2012 R2
  • Hyper-V, Highly Available VMs, Clustering
  • MS Exchange Server
  • Active Directory, DNS, DHCP, WDS, WSUS
  • System Center 2012 / 2012R2: SCOM, SCVMM
  • PowerShell complex scripting
  • LAN/WAN/Wi-Fi IPv4, IPv6 Networks
  • Remote Administration Tools
  • Technical Support, Workflow Planning
  • Hardware / Software Planning, Installation, Configuration
  • Patching and IPAK
  • Firewalls, Security
  • Certifications
  • MCSE: Server Infrastructure - Microsoft
  • MCSE: Messaging (Exchange Server 2013) - Microsoft
  • MCSA: Windows Server 2012 - Microsoft
Accomplishments

Operational Management 

  • Identified, recommended and prioritized new status report and troubleshooting techniques using PowerShell in conjunction with other teams and managers.
  • Developed, coded, tested, debugged and documented complex PowerShell scripts for production environment, which dramatically reduced amount of false alerts and diagnosis time.

Work Experience
June 2014
to
Current
INFOSYS / MICROSOFTRedmond, WATechnology Lead / L2 Server Infra Support Engineer
  • A global leader in consulting, technology, and outsourcing solutions Supported of global infrastructure of 40000+ Physical and Virtual Servers across 30+ AD Domains.
  • Provided issues resolution within 2 hours SLA to in excess of 120K users Collaborated with Network, SQL, AD, Compute and other Teams for operational functionality Developed complex PowerShell scripts to automate monitoring Servers, Applications and Networks, that have been approved and are being used in production Interfaced with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design.
September 2008
to
December 2013
NEONITAVilnius, LithuaniaIT Manager, Sr. System Administrator
  • Wholesale distributor for signs industry in Baltic States, manufacturer of outdoor signs and lighting.
  • Administered physical and virtual Windows servers, workstations and mobile devices.
  • Was responsible for planning, installation, configuration and maintenance of Active Directory and Exchange environment (including DNS, DHCP, Group Policies, VPN, RRAS and other services) as well as for business line applications.
  • Implemented high availability, security and best practices.
  • Upgraded IT infrastructure to MS Server 2012/Exchange 2013/Windows 8/Office 2013 and migrated servers to Virtual Machines using Hyper-V core platform.
February 2005
to
September 2008
KONTUSVilnius, LithuaniaProgram Developer, AD and Exchange Administrator
  • Developer of accounting and IT solutions for small and medium sized businesses.
  • Introduced, designed and installed Microsoft AD/Exchange solutions based on Small Business Server 2003 in several small to medium businesses.
  • Was responsible to offer and implement hardware and software solution according to customers' needs.
  • During service agreements supported customers with troubleshooting and implementation of additional services as required.
  • Developed business accounting and management IT solutions based on 1C programming platform in Lithuania according to local, European, and global GAAP accounting standards.
January 1999
to
December 2004
TECNOLUXVilnius, LithuaniaIT and Automation Engineer
  • Manufacturer of Glass Electrodes for Cold Cathode Lamps for Tecnolux Group, leading worldwide supplier for the signs & lighting industry.
  • Designed, planned, implemented, maintained IT infrastructure for a branch company of Tecnolux Italia in Vilnius.
  • Configured, programmed and maintained automation solutions for Siemens SIMATIC controllers used in production machinery line.
  • Held full accountability for technical setup, machinery and technical design as well as production flowcharts; established partnerships with ODMs (original design manufacturers) in Taiwan, Italy, Lithuania, Russia, Germany and Belgium.
Education and Training
The Open UniversityLondon, UKBachelors: Business Administration and ManagementBusiness Administration and Management
Adm. Makarov State Maritime AcademySt. Petersburg, RussiaBachelors
Skills
accounting, accounting and management, Active Directory, AD, automate, automation, C programming, Clustering, Hardware, consulting, DHCP, DNS, Firewalls, LAN, lighting, machinery, Messaging, MCSE, Exchange, Exchange Server, MS Exchange Server, Windows 8/Office, Windows, Network, Networks, Operating Systems, Developer, Policies, Servers, scripting, scripts, Siemens, SLA, Software Development, SQL, Technical Support, troubleshooting, VPN, VMs, WAN, Windows Server, Workflow
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Resume Overview

Companies Worked For:

  • INFOSYS / MICROSOFT
  • NEONITA
  • KONTUS
  • TECNOLUX

School Attended

  • The Open University
  • Adm. Makarov State Maritime Academy

Job Titles Held:

  • Technology Lead / L2 Server Infra Support Engineer
  • IT Manager, Sr. System Administrator
  • Program Developer, AD and Exchange Administrator
  • IT and Automation Engineer

Degrees

  • Bachelors : Business Administration and Management
    Bachelors

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