Technology Lead and Technology Analyst Resume Example

Project - SBCSHOTS

Client - AT&T Inc

The SBCSHOTS project entails maintenance and enhancement of the SHOTS and Exception Manager applications.

Subscriber Held Order Tracking System (SHOTS) is a web based application that tracks held orders. A held order is a service order that has a potential to miss the due date due to lack of components in the field. SHOTS tracks these orders from input to assignment of the service order. It also provides reporting capabilities to track and resolve held orders effectively.

Exception Manager is a web based application that supports the distribution and management of work items (exceptions, manual activities and notifiers) that arise during the processing of an order. It receives work items from order management systems. EXMGR processes and routes the fallouts to the appropriate work center and provides the capabilities for the work items to be assigned to the appropriate technician. EXMGR routes the fallouts that can be auto resolved to Auto Resolver.

Responsibilities -

• Maintenance and enhancement of the SHOTS and Exception Manager Applications.
• Development of new modules, in accordance with IT Unified process.
• Reducing lead time, execution costs and implementation time frame using Infosys Global Delivery model.
• Perform an SME role for Exception Manager and SHOTS Applications
• Provide value adds in terms of reduced Turn around Time and number of requests delivered.
• Documentation for different project stages starting from System Requirements, high level and detailed design, development and testing life cycles and post deployment activities
• Perform the role of Requirements Lead, Design Lead, Development,Test Manager and Deployment Managers for both applications.

Results and Achievements -

• Delivered high quality work in all projects involving both SHOTS and EXMGR applications. Very few defects identified in production because of the thorough review and testing processes followed.
• Achieved Zero Defect and On-Time deliveries in more than 95 percent of the project deployments
• Prepared and presented technical proposals for clients.
• Created proof-of-concept prototype applications for demonstration and evaluation purposes.