Technology Lead And Technology Analyst resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Senior Software Professional with 8.5+ years of experience in analysis, design, development, testing and implementation of various web-based applications.

  • Proficient in Core Java Technology
  • Experience in building Web Applications using J2EE framework
  • Sun Certified Java Programmer
  • Possess good knowledge of SQL, UNIX shell scripting
  • Recognized as SME (Subject Matter Expert) for Telecommunication Domain applications
  • Ability to lead development and test teams
  • Strong Analytical and problem solving skills
  • In-depth knowledge of System Development Life Cycle (SDLC) methodology and project life cycle processes
  • Good interpersonal skills and excellent verbal/written communication

Team Lead

  • Have been the primary point of contact for our client team for all inter-actions with offshore team for more than 5 years.
  • Efficiently lead the offshore team with no escalations despite facing tough challenges like constant team changes, technical issues and lack of business understanding

Competitive Analysis

  • Performed competitive analysis to make recommendations for future company growth.


  • Developed several internal tools to automate mundane tasks that were quickly adopted by other developers.

Operational Management

  • Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers.

Technical Summary

Languages - Java, C, C++, XML, JavaScript, HTML, WebServices

Testing Tools - Mercury Quality Center, BMC Remedy, Quick Test Professional (QTP), SOAP Client

Development Tools - RAD6, Eclipse, WSAD , Vi Editor, SQL Developer, Teradata SQL

Requirement Tools - IBM Rational ReqPro

Other Tools - Ericsson Word Director, PuTTy, SoapUI,

Database - Informix, MS Access 2000, Oracle 10g

Operating System - Windows XP, Windows 7, Unix

Configuration tools - Visual Source Safe(VSS), Concurrent Versions System (CVS)

03/2007 to Current
Technology Lead and Technology Analyst Applied Information Sciences, Inc. Fort Belvoir, VA,

Project - SBCSHOTS

Client - AT&T Inc

The SBCSHOTS project entails maintenance and enhancement of the SHOTS and Exception Manager applications.

Subscriber Held Order Tracking System (SHOTS) is a web based application that tracks held orders. A held order is a service order that has a potential to miss the due date due to lack of components in the field. SHOTS tracks these orders from input to assignment of the service order. It also provides reporting capabilities to track and resolve held orders effectively.

Exception Manager is a web based application that supports the distribution and management of work items (exceptions, manual activities and notifiers) that arise during the processing of an order. It receives work items from order management systems. EXMGR processes and routes the fallouts to the appropriate work center and provides the capabilities for the work items to be assigned to the appropriate technician. EXMGR routes the fallouts that can be auto resolved to Auto Resolver.

Responsibilities -

  • Maintenance and enhancement of the SHOTS and Exception Manager Applications.
  • Development of new modules, in accordance with IT Unified process.
  • Reducing lead time, execution costs and implementation time frame using Infosys Global Delivery model.
  • Perform an SME role for Exception Manager and SHOTS Applications
  • Provide value adds in terms of reduced Turn around Time and number of requests delivered.
  • Documentation for different project stages starting from System Requirements, high level and detailed design, development and testing life cycles and post deployment activities
  • Perform the role of Requirements Lead, Design Lead, Development,Test Manager and Deployment Managers for both applications.

Results and Achievements -

  • Delivered high quality work in all projects involving both SHOTS and EXMGR applications. Very few defects identified in production because of the thorough review and testing processes followed.
  • Achieved Zero Defect and On-Time deliveries in more than 95 percent of the project deployments
  • Prepared and presented technical proposals for clients.
  • Created proof-of-concept prototype applications for demonstration and evaluation purposes.

2007 to 02/2007
Software Engineer Applied Information Sciences, Inc. Aberdeen Proving Ground, MD,

Project - Flow Through Provisioning Automation and Testing (TWCFTPT)

Client - Time Warner Cable (TWC)

The objective of Flow Through Provisioning (FTP) Automation and Testing project is to increase overall automation of Digital Phone order processing. The Infosys team is involved in FTP integration testing & End-To-End (E2E) testing of FTP components for future releases for the Digital phone order processing system. The team would also be involved in Automation of E2E test cases and ESB (Enterprise Service Bus) content testing which include XML validations.

Responsibilities -

  • Preparation of automated test scripts.
  • Execution of feature testing, system testing and regression testing.
  • Work on optimizing test cases.
  • Monitor progress for team tasks and provide status reports to the Project Manager.
  • Provide required documentation for organizing test scripts into test suites.
  • Provide support during execution of Test scripts from test management tool and analyzing the results.

07/2005 to 11/2006
Software Engineer Infosys Ltd City, STATE,

Project - SBC-CTTT

Client - AT&T Inc

The Project CTT Testing involves system testing of web applications for AT&T Online Services. The Infosys team is involved in various activities as part of this project which include System Study, Test plans preparation and testing various modules, Enhancement Service Requests, Testing and Deployment of various releases and Defect Management.

Responsibilities -

  • Requirement analysis and identification of test cases.
  • Test Planning.
  • Execution of system testing and regression testing.
  • Onsite-offshore co-ordination.
  • Daily execution status reporting.
  • Working with developers and clients to get defects resolved on time.


  • Due to my sincerity, defect identification and leadership skills, I was handed the offshore point of contact (POC) responsibilities for an important module (Regression and Retrofits) within the first year of my professional experience
Expected in 2005
Bachelor of Engineering (B.E): Information Technology
Pune Institute Of Computer Technology - Pune, Maharashtra

Completed my Engineering in Information Technology (B.E-IT) in First Class with Distinction Category


I have completed following certifications -

Programming -

Sun Certified Java Programmer (SCJP - 2008)

Infosys Technical Certifications -

PR 101 J2EE Foundation Certification

PR 201 J2EE Basic Programming Certification

PR 301 J2EE Advanced Programming Certification

JEE Technology TA TR 201

JEE Technology 301

Infosys Telecom Domain Certifications -

CSP Basic OSS BSS certification-2009

CSP Basic Telecom datacom certification

CSP Telecom Technologies (Cable)

Infosys Process Certifications

IQ Foundation Certification

IQ Professional Certification

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Resume Overview

School Attended

  • Pune Institute Of Computer Technology

Job Titles Held:

  • Technology Lead and Technology Analyst
  • Software Engineer
  • Software Engineer


  • Bachelor of Engineering (B.E)

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