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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, San Francisco, CA 94105
:
Professional Summary
Software QA Analyst / Engineer with 7+ years of experience in testing and lead of client/server, web service API in the web/mobile entertainment Industry and IT support within a SAFE (Scaled Agile Framework) environment and manage multiple teams.
Skills
  • Good understanding of the Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Bug Life Cycle and software development methodologies, including Waterfall, Agile/Scrum (Grooming sessions, Planning sessions, daily stand-up meetings, retro and demo).
  • Certified SAFE (Scaled Agile Framework) Practitioner 4.6 (SAFE for Teams). 2017 - 2019
  • Certified SAFE (Scaled Agile Framework) (SAFE for Dev-Ops). 2018 - 2019
  • Assist in triaging ticket in JIRA using JIRA in an Agile Environment.
  • Act as a Lead when needed and take ownership of various projects.
  • Reviewed Business Requirements Document and Design Specifications in detail.
  • Manual Tester including Black Box/Functional Tester and Grey Box Testing.
  • Used Jenkins to automate deployment of web apps/servers and nodes/clusters (CI/CD).
  • Experience using Couchbase Database Servers Env
  • Experience using Weblogic to identify Nodes and Clusters of each Server Machine.
  • Experience editing XML files and JSON files
  • Experience in API Testing using Postman and SoapUI. (REST and SOAP WSDL calls)
  • Experienced in creation of Test Cases, Plans Bug/Defect Tracking, Test execution, logging the defects.
  • Create, Update, Select, Join Using SQL Queries in SQL Server (Squirrel) and SQL Developer Client.
  • Technology planning
  • User training
  • Analytics (Using Charles Proxy for Video Streaming Testing)
  • Technical guidance
  • Selenium Test Automation Web
  • Quality Assurance Testing
  • Agile, Java, STB, Websites
  • Apache, LINUX, Shadow, Website
  • API, Mac, Scripts, Web pages
  • Apple, Mac OS, Shell script, Weblogic
  • Approach, Managing, SOAP, Written
  • Automate, Market, Software Development, XML
  • Automation, Meetings, Software Testing
  • Basic, Access, SQL
  • Browsers, Enterprise, SQL Server
  • CD, Networks, SSH
  • Content, Developer, System integration
  • CSS, Proxy, User training
  • Client, Purchasing, Phone
  • Database, Quality, TV
  • Editing, Quality Assurance, Troubleshoot
  • Email, QA, Video
  • Functional, Read, View
  • HP, Recording, VM
  • HTML, SDLC, Web applications
  • IP, Servers, Web server
Education
CALIFORNIA STATE UNIVERSITY (CSULB) Long Beach, Expected in 12/2012 Bachelor of Science : Management Information Systems - GPA :
Work History
Abbott Laboratories - Technology Lead
Portland, ME, 06/2019 - Current
  • Developed test cases and test plans for the AT&T Streaming environment.
  • Used Jenkins tool to automate deployment of web apps and servers (CI/CD deployment for new nodes).
  • Used Squirrel SQL server and SQL Developer to create update select join and pull any data in the table.
  • Used SoapUI call to get content/information (REST or WSDL API calls).
  • Perform End to End Testing and debug logs to identify root causes and errors.
  • Lead offshore team and manage of updating test cases and resolving issues in JIRA tracking.
  • Used SoapUI and Postman for web service API calls.
  • Manually tested websites across different browsers.
  • Used Charles Proxy for Backend Video Streaming Playback testing.
  • Tested Multiple STB on DirecTV VOD and LIVE.
  • Used PUTTY to SSH to different VM servers.
  • Read and analyze client logs or STB logs.
  • Execute automated test in Linux shell script and Selenium along with Development teams other testers and Business SMEs.
  • Worked in Agile in 3 weeks sprint in a Scrum Environment.
  • Generated the Test Approach, Test Plan and Functional Test Acceptance Criteria as per the project milestones for each mobile app testing.
  • Maintained multiple STB while manually testing mobile devices connected to a STB (Business environment).
  • Assisted in QA – UAT with testing application before it is published in the app store.
  • Create, Maintain and update new Test cases / Scripts in Qmetry for JIRA.
  • Execute Test cases/scripts functional testing.
  • Manage Lab networks and IP addresses to ensure connectivity and basic IT work.
Aderant Holdings, Inc - Associate QA Engineer
, , 08/2018 - 06/2019
  • Developed test cases and test plans for the AT&T Streaming environment.
  • Used Squirrel SQL server to create update select join and pull any data in the query.
  • Perform End to End Testing and debug logs to identify root causes and errors.
  • Develop UAT Planning and Execution.
  • Lead offshore team and manage of updating test cases and resolving issues in JIRA tracking.
  • Used SoapUI and Postman for web service API calls on the STB accounts.
  • Manually tested websites across different browsers.
  • Tested websites across different browsers (Chrome, Firefox, Safari) for video streaming using Selenium Webdriver automation.
  • Update Locators using XPath or CSS on elements in web pages.
  • Used Charles Proxy for Backend Video Streaming Playback testing.
  • Tested Multiple STB on DirecTV VOD and LIVE.
  • Used PUTTY to SSH to the STB for Directory commands.
  • Used ADB commands to connect, disconnect, and basic navigate through android device.
  • Generate LogCat from ADB Log on terminal Mac OS X and PC.
  • Read and analyze client logs or STB logs.
  • Using ServiceNow to create tickets in JIRA for Production Deployment, also called SNOW tickets.
  • Worked in Agile in 3 weeks sprint in a Scrum Environment.
  • IOS and Android Application for DirecTV (AT&T) testing in black box/functional Testing (Purchasing Pay-Per-View and other Movies/TV Shows and Stream recording content from a DVR).
  • Worked in an Agile Environment with Scrum Teams on 3 week Sprints.
  • Debug and troubleshoot related issues in our web server LINUX Environment.
  • Communicate with different teams and create dependency with other teams.
  • Used Apache Jmeter for performance related testing.
  • Generated the Test Approach, Test Plan and Functional Test Acceptance Criteria as per the project milestones for each mobile app testing.
  • Created and maintain QA test plans.
  • Update Locators using xpath or css on elements in web pages using Java that are coded by SDET users.
  • Worked with XML, JSON files on API requests.
  • Maintained multiple STB while manually testing mobile devices connected to a STB (Business environment).
  • Managed a team of offshore QA team members (3-4 each team and there are about 3 teams I work with) who are based at India, assign different projects to each team member and support them for any blockers or related issues and updates.
  • Assisted in QA – UAT with testing application before it is published in the app store.
  • Create, Maintain and update new Test cases / scripts in SPIRATEAM.
  • Execute Test cases/scripts functional and performance stress testing.
  • Connected Remote Server to allow access on different PCs for offshore work.
  • Manage Lab networks and IP addresses to ensure connectivity and basic IT work.
Ccc Information Services Inc. - Mobile QA Analyst
Wesley Chapel, FL, 02/2018 - 08/2018
  • Video Testing and Streaming on Mac browsers and mobile (Android/iOS) for CBS Interactive.
  • Manually tested Web applications across all browsers (Chrome, FireFox, Safari) and used Google Chrome inspector to inspect for new URLs and HTML.
  • Shadow in automation testing using Selenium/Appium with Java.
  • Validate Design on websites and mobile using Zeplin app.
  • Verified tickets closed on website and on mobile.
  • Write Test Cases to reflect new platforms from requirements.
  • Utilize Charles Proxy and Wireshark to obtain video logs.
  • Developed test cases and test plans for the CBSi environment.
  • Tested with various OTT on the TV platforms including Roku, Apple TV tvos and android fire TV.
  • Assisted in Bug tracking in JIRA database.
  • Utilize Jenkins for Android SDK download and Xcode for iOS SDK downloads.
  • Obtained Crash Logs from Xcode for iOS and Android Studio for Android Platforms.
  • Involved in Smoke, Regression and System integration testing.
  • Involved in Agile Methodology including stand-up, planning, grooming, demo and retro.
  • Execute Test cases and ensure defects are written and updated in JIRA.
  • Involved in UAT testing before the app is pushed to the app store/google play store.
  • Used basic SQL to update and pull data from movie contents.
  • Tested various platforms in iOS and Android and report to QA lead for any major blockers.
  • Ensure a sweep and regression is done daily to meet the standards of the CBSi App.
Motion Recruitment - Mobile QA Tester
, , 06/2013 - 02/2018
  • CALIFORNIA.
  • Tested DIRECTV STB in VOD playback and LIVE.
  • Generate STB log for errors related.
  • Used HP ALM to write update test cases and link to requirements and defects.
  • Assist in Triaging Ticket using JIRA and assign to the correct person (from 2016 – 2017).
  • Act as Lead also to manage every team completes their tasks by sending email notifications, meeting invites if any issues and close down tickets or open new tickets in JIRA.
  • Developed test cases and test plans for the AT&T Streaming environment in Enterprise App testing.
  • Tested websites across different browsers (Chrome, Firefox, Safari) for video streaming.
  • Used Charles Proxy and Wireshark for Backend Video Streaming Playback testing.
  • Used XCode, Android Studio to pull crash logs.
  • Lead in managing Android Tablet and Android Phone Teams for creating test case test suites in Qmetry and Create new bugs/defects/tasks in JIRA.
  • Create, Maintain and update new Test cases / scripts / requirements and defects in Qmetry and Mercury Quality Center.
  • Execute Test cases/scripts functional and performance stress testing.
  • Worked with off-shore to coordinate bugs written in JIRA for Mobile applications in DIRECTV.
  • IOS and Android Application for DirecV (AT&T) testing in black box/functional Testing (Purchasing Pay-Per-View and other Movies/TV Shows and Stream recording content from a DVR).
  • Assisted in QA – UAT with testing application before it is published in the app store.
  • Used Agile Methodology daily for scrum meetings.
  • (Grooming sessions, stand-up meetings, retro and demo on each Sprint).
  • Verified and validated applications before being published in the app store and android market.
  • Performed Regression testing to ensure the function is developed correctly on each of the mobile platforms.
  • Conducted VOD testing and STB testing per requirements in accordance to DirecTV application and DirecTV STB.

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School Attended

  • CALIFORNIA STATE UNIVERSITY (CSULB)

Job Titles Held:

  • Technology Lead
  • Associate QA Engineer
  • Mobile QA Analyst
  • Mobile QA Tester

Degrees

  • Bachelor of Science

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