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Technician Supervisor Resume Example

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TECHNICIAN SUPERVISOR
Summary

Proactive & skilled worker . Ambitious and professional with an excellent background in cultivating customer loyalty. Knowledgeable professional with years of experience helping customers. Trained in safe work conduct. Solid customer service, sales and communication skills.

Dependable employee, excellent history of contributing to team goals and personal and professional development. Skilled Laborer able to thrive independently or as a team member. Proactive in creating a safe and productive environment. Educated technician driven and determined to work hard and mentor younger employees. Seeking to build a career with someone.

Skills
  • Customer interaction
  • Reports and documentation
  • Measurement and inspection
  • Dedicated and driven
  • Upselling and cross-selling
  • Upselling and cross-selling
  • Pesticide applications
  • Data entry
  • Data entry
  • Time management
  • Adaptable
  • Tactful and diplomatic
  • Pest bait and trap knowledge
  • Rodent exclusion
  • Attention to detail
  • Team player
  • Job site preparation
  • Protective gear and equipment knowledge
Experience
04/2019 - 10/2019Technician SupervisorMosquito Authority | Grove City, OH
  • Identified infestations and isolated sources with physical inspections of premises.
  • Employed manual tools such as brooms and rakes to remove debris and enhance effectiveness of applications.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Estimated costs, collected payments and issued receipts to keep financial and client account accurate.
  • Strictly adhered to all safety procedures when applying pesticides to reduce exposure to people and animals.
  • Demonstrated in-depth product knowledge such as accurate service pricing and promotional offers.
  • Achieved a consistent [Number]% customer satisfaction rate.
  • Detailed every job in a well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Maintained knowledge and adhered to state rules and regulations.
  • Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
  • Recognized for consistent quality service and efficiency.
  • Fostered customer safety by cleaning and removing pesticides after application.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Utilized appropriate protective gear and equipment during application.
  • Quickly responded to customer phone calls and emails in an effort to maximize service and improve rates of retention.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
08/2018 - 04/2019TechnicianOrkin LLC | Columbus, OH
  • Measured dimensions of areas requiring treatment.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Attended workshops and seminars hosted by the employer to keep current on methods regarding pest control.
  • Completed an average of [280] pest control assignments per month.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Met with customers at residences and places of business to check on pest and rodent situations.
  • Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Strictly adhered to all safety procedures when applying pesticides to reduce exposure to people and animals.
  • Recognized for consistent quality service and efficiency.
  • Quickly responded to customer phone calls and emails in an effort to maximize service and improve rates of retention.
  • Demonstrated in-depth product knowledge such as accurate service pricing and promotional offers.
  • Identified infestations and isolated sources with physical inspections of premises.
  • Determined extent of damage to property and structures, as well as optimal methods of remediation.
  • Maintained knowledge and adhered to state rules and regulations.
  • Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
  • Evaluated sites such as wall and roof porosity and possible areas of pest invasion.
  • Utilized appropriate protective gear and equipment during application.
  • Checked all areas of structures to determine the damage and provided key information to the customer.
  • Inspected homes for termites for free to increase company exposure and business leads.
  • Identified pest issues, placed traps and bait and remove dead pests after extermination.
  • Estimated costs, collected payments and issued receipts to keep financial and client account accurate.
  • Detailed every job in a well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Fostered customer safety by cleaning and removing pesticides after application.
  • Set mechanical traps, baits and glue boards to remove pests from interior areas.
01/2016 - 08/2018Technicianthe Ohio extermination company | Columbus, OH
  • Recognized for consistent quality service and efficiency.
  • Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
  • Fostered customer safety by cleaning and removing pesticides after application.
  • Maintained knowledge and adhered to state rules and regulations.
  • Evaluated sites such as wall and roof porosity and possible areas of pest invasion.
  • Identified infestations and isolated sources with physical inspections of premises.
  • Utilized appropriate protective gear and equipment during application.
  • Strictly adhered to all safety procedures when applying pesticides to reduce exposure to people and animals.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Determined extent of damage to property and structures, as well as optimal methods of remediation.
  • Set mechanical traps, baits and glue boards to remove pests from interior areas.
  • Detailed every job in a well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Employed manual tools such as brooms and rakes to remove debris and enhance effectiveness of applications.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Checked all areas of structures to determine the damage and provided key information to the customer.
  • Identified pest issues, placed traps and bait and remove dead pests after extermination.
  • Inspected homes for termites for free to increase company exposure and business leads.
01/2013 - 01/2016Delivery DriverPizza Rustica | Columbus, OH
  • Entered customer orders in computer systems to document sales.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Went 365 days a year operating motor vehicles without accident.
  • Coordinated with my manager to get delivery route information and changes.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Collected payment from customers by hand, made change and provided receipts.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times.
  • Resolved customer complaints and adjusted orders.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Contacted customers prior to delivery to coordinate delivery times.
Education and Training
2003High School Diploma
Liberty High School | Youngstown, OH
Expected in 05/2022Associate of Applied Science: Aquaculture And Fish Management
Hocking College | Nelsonville, OH
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Resume Overview

Companies Worked For:

  • Mosquito Authority
  • Orkin LLC
  • the Ohio extermination company
  • Pizza Rustica

School Attended

  • Liberty High School
  • Hocking College

Job Titles Held:

  • Technician Supervisor
  • Technician
  • Delivery Driver

Degrees

  • 2003 High School Diploma
    Expected in 05/2022 Associate of Applied Science : Aquaculture And Fish Management

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