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Technician I Resume Example

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TECHNICIAN I
Experience
Technician I, 06/2019 to 10/2019
LANConnect Systems Inc – Foxborough, MA
  • Provided remote support for forty different companies through phone and email Documented solutions for technical issues Tracked time and work done through ticketing software Maintained highest positive feedback rating within company at 98% Imaged and deployed computers for multiple companies.
  • Performed technical fixes for variety of issues from information breaches to malfunctioning software.
  • Created and maintained user accounts, Windows permissions, computers, and emails.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Service Desk Student Administrator, 08/2015 to 05/2019
Stonehill College Information Technology – North Easton, MA
  • Provided.
  • Rst level technical assistance over the phone and in person Contributed to the online Knowledge Base by providing proof reading and content editing Served as the face of the Service Desk Student Administrators during recruitment and in o.
  • Ering services to parents, students, and faculty alike On-Site deployment for freshman move in day and classroom calls that required hands on assistance Threat analysis and malware removal on faculty and student laptops.
Teaching Assistant, 08/2017 to 12/2017
Stonehill College – North Easton, MA
  • Created a website alongside the professor, which later, became a widely sought after resource for both the Map of Early Modern London and the Folger Shakespeare Society.
  • Assisted with student research and project development Corrected errors in XML code and literary transcription Served as the primary point of contact between the students and the professor Attended class to assist teaching students about Digital Humanities and coding.
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction.
Work History
Technician I, 06/2019 to 10/2019
LANConnect Systems Inc – Foxborough, MA
  • Provided remote support for forty different companies through phone and email Documented solutions for technical issues Tracked time and work done through ticketing software Maintained highest positive feedback rating within company at 98% Imaged and deployed computers for multiple companies.
  • Performed technical fixes for variety of issues from information breaches to malfunctioning software.
  • Created and maintained user accounts, Windows permissions, computers, and emails.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Service Desk Student Administrator, 08/2015 to 05/2019
Stonehill College Information Technology – North Easton, MA
  • Provided.
  • Rst level technical assistance over the phone and in person Contributed to the online Knowledge Base by providing proof reading and content editing Served as the face of the Service Desk Student Administrators during recruitment and in o.
  • Ering services to parents, students, and faculty alike On-Site deployment for freshman move in day and classroom calls that required hands on assistance Threat analysis and malware removal on faculty and student laptops.
Teaching Assistant, 08/2017 to 12/2017
Stonehill College – North Easton, MA
  • Created a website alongside the professor, which later, became a widely sought after resource for both the Map of Early Modern London and the Folger Shakespeare Society.
  • Assisted with student research and project development Corrected errors in XML code and literary transcription Served as the primary point of contact between the students and the professor Attended class to assist teaching students about Digital Humanities and coding.
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction.
Education
Bachelor of Arts: EnglishStonehill College - Easton, MA
Magna Cum Laude, GPA: 3.74, Dean's List every semester
Summary
Passionate, dedicated writer with experience in drafting and publishing both communication and documentation. Successfully navigated fast paced technical service and university environments with focus on software consultation, installation, and troubleshooting, as well as web design, interpersonal relations and customer service.
Interests
Classic Literature Technology Tabletop Gaming Animal Care
Highlights
  • Microsoft Office
  • Service Ticket Management
  • Communication
  • Microsoft Active Directory
  • Application installations
  • Troubleshooting proficiency
  • Documentation
  • Active Directory
  • Basic
  • Content
  • Customer Service
  • Documentation
  • Editing
  • Email
  • XML
  • Instruction
  • Laptops
  • Microsoft Office
  • Windows
  • 98
  • Coding
  • Project development
  • Proof reading
  • Recruitment
  • Research
  • Teaching
  • Technical assistance
  • Phone
  • Transcription
  • Troubleshooting
  • Website
Skills
  • Microsoft Office
  • Service Ticket Management
  • Communication
  • Microsoft Active Directory
  • Application installations
  • Troubleshooting proficiency
  • Documentation,
  • Active Directory, basic, content, Customer Service, Documentation, editing, email, XML, instruction, laptops, Microsoft Office, Windows, 98, coding, project development, proof reading, recruitment, research, teaching, technical assistance, phone, transcription, Troubleshooting, website
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    Resume Overview

    Companies Worked For:

    • LANConnect Systems Inc
    • Stonehill College Information Technology
    • Stonehill College

    School Attended

    • Stonehill College

    Job Titles Held:

    • Technician I
    • Service Desk Student Administrator
    • Teaching Assistant

    Degrees

    • Bachelor of Arts : English

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