To further my career by working with Booz Allen Hamilton in an environment that will provide the opportunity to apply and enhance my technical knowledge while embracing a team atmosphere.
Technician09/2008 to CurrentDigital Bridge Communications, Network Operations Center NOCAshburn, VA
Provided Tier 2 technical support for technicians and end users on the emerging wireless technology Wi-Max; offered support for both 16D and 16E wireless networks.
Provided signal checks and remote assistance via telnet through SecureCRT for Cisco devices and Alvarion wireless modems.
Gained valuable experience using a Cisco ASN Gateway to offer support for devices on the 16E wireless network.
Offered assistance in troubleshooting various hardware devices such as modems, routers, voice over IP (VoIP) adapters, external antennas, etc.
Strong emphasis on providing excellent customer service.
Created new tickets and responded to existing tickets created in the SalesForce software.
Monitored a nationwide wireless network consisting of 50+ base stations.
Provided desktop support for end users with Windows, Macintosh, and Linux operating systems.
Office Manager and Sales Representative03/2008 to 09/2008Cam-Serv, Inc Bailey's Crossroads, VA
Wrote all company proposals Wrote technical manuals to provide training for helper technicians.
Created a Bill of Materials in an Excel database for commonly used equipment Created a database using QuickBooks software to provide easier manipulation of customer information Streamlined the proposal process; created new templates to document new and existing customer information; new templates for site visits, new templates for proposal writing, in addition to preparing customer satisfaction surveys, and more.
Handled office and sales representative responsibilities such as: managing the schedules for technicians, organizing customer information, responding to customer inquiries, making sales calls to bring in new business, interacting with vendors, ordering equipment, assisting in the billing process, developing and implementing marketing strategies, and more.
Assisted technicians with the installation of camera surveillance, access control, and alarm systems.
Conducted training sessions for end users on the Honeywell WINPAK-SE access control software.
Associate08/2007 to 11/2007KPMG LLPCharlotte, NC
Conducted audit support testing for the Global Integrated Audit, Sealed Air Corporation.
Performed Information Technology General Control and Application layer control testing for SAP and various other Legacy systems.
Conducted audit support testing for the Financial Statement Audit, Rodgers Builders, Inc.
Performed IT control testing on the Oracle-based system, CMIC.
Intern05/2005 to 08/2006Northrop Grumman Mission SystemsMcLean, VA
Helped assemble $2.4 million worth of Storage Area Network equipment for an International contract Cabled 30+ HP and Sun servers with power, Ethernet, KVM, and fiber optic cabling Assisted Logistics as the Quality Assurance Representative in the receiving process; notified the Procurement and Financial Departments of arrivals, contacted vendors regarding discrepancies and maintained records Developed a consolidated spreadsheet of various Excel databases to centralize product information such as Part Number, Physical Dimensions, Quantity, Mean Time to Repair, Failure Rate per Million, etc.
Conducted phone screenings on Northrop Grumman applicants for positions such as Administrative Assistant, Technical Hardware Engineer, Tech Writer, etc.
B.S: Business Information Technology Global Business2007Virginia TechBlacksburg, VAGPA: Cum Laude GPA: 3.54/4.0Business Information Technology Global Business Cum Laude GPA: 3.54/4.0
Riva San Vitale, Switzerland, 2005 Technical Certifications *A+ Certification Security + Certification Network+ Certification Server+ Certification Preparing for the Cisco Certified Network Associate (CCNA) Exam Certified Honeywell: Honeywell Access Control - WINPAK Standard Edition Software Certified Sales Representative for Private Security in Virginia Certified Technician for Private Security in Virginia
Engineering and Information Technology support, Virginia Tech Radio Station, 2006 Vice President of Programs at VT, APICS, International Operations Management Association, 2006 Co-Founder and Vice President, Students for Total Diversity, Spring 2005 Senator, Pamplin College of Business Senate, 2004-2005 Vice President, Residence Hall Council, 2004-2005 Mentor, LEAD Mentorship Program, 2004-2005 Professional Business Fraternity of Delta Sigma Pi
Digital Bridge Communications, Network Operations Center NOC
Cam-Serv, Inc Bailey's Crossroads, VA
Northrop Grumman Mission Systems
Job Titles Held:
Office Manager and Sales Representative
B.S : Business Information Technology Global Business 2007 Riva San Vitale, Switzerland, 2005 Technical Certifications *A+ Certification Security + Certification Network+ Certification Server+ Certification Preparing for the Cisco Certified Network Associate (CCNA) Exam Certified Honeywell: Honeywell Access Control - WINPAK Standard Edition Software Certified Sales Representative for Private Security in Virginia Certified Technician for Private Security in Virginia
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