My career has been based on hardware and networking at a mid level environment. I have vast knowledge about hardware components on servers, and computers. I have also managed a couple of datacenters at Riderwood Village by safeguarding patient information.
I know my way around an active directory on a server.
I have experience with lan/wan,routers,hubs and switches.
I have a lot of experience with using virtual box virtual machine
I have used Linux for many years and I know it well on a root level.
I am also proficient at using Linux Graphic user interface or the command line terminal.
I have been promoted in every job I've held.
I was ranked second in the nation for customer service and sales while working at Staples inc.
I love to come to work on my days off to make sure everything is running smoothly
I've always been a manager or the right hand man for many positions.
All I need is a chance to prove how hard and efficient I can work for you.
06/2015 to Current
TechnicianStaples － Silver Spring, md
Networking and pc repair manager at Staples on Cherry Hill Rd - Silver spring MD.
My daily tasks where to remove viruses, spyware, malware, and to install antivirus programs such as Eset nod32, Norton and etc.
I also fixed broken laptop screens, power supply replacements, mouse pad replacements on laptops, and I would also Upgrade many Pc's by increasing the random access memory (ram) ,cpu and even graphics card and solid state drives (ssd) for faster boot time and stability.
I also have to make sure that all the registers are connected and communicating on our network.
08/2010 to 10/2014
PC Repair TechnicianPC Retro － Lanham, MD
My job consists of repairing broken computers to working order by fixing malfunctioning hardware, and installing operating systems on the pc's.
I would troubleshoot hardware malfunctions on desktop and laptop pc's.I would replace hard drive, ram, cpu's, video cards, audio cards, wireless Ethernet cards, and even able to remove cmos battery in order to reset password in bios settings.
I can also detect physical hardware malfunctions such as burnt out capacitors or even missing pins on processors or "IDE" connection devices.
I have worked on many motherboards and I am familiar with Intel's 775 and AMD processor sockets.
08/2007 to 10/2012
Computer Maintenance Technician/Customer Service RepresentativeRiderwood Village- Erickson Community － Silver Spring, MD
Diagnose hardware and software problems, and replace defective components.
Perform data backups and disaster recovery operations.
Able to configure numerous Raid arrays in order to speed up, or for backup redundancy.
Maintain computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Perform routine network startup and shutdown procedures, and maintain control records.
Configure, and test computer hardware, networking software and operating system software.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Confer with users about how to solve existing system problems.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Provide desk side support for customers.
Provide resolution for desktop, laptop, and network connectivity problems in person.
Analyze and diagnose problems with client systems including PC hardware and software, servers, peripheral equipment, and networks.
Able to install and run Active directory, install Domain controller and configure Domain Naming Service (DNS) Versatile In creating and managing organizational Units on servers.
Able to create user accounts into, and set permission for them on a server.
I worked in the IT department, where I diagnosed client's computer problems, and also installed their own private network of which they could print and fax.
I also performed data extractions using numerous software tools.
Bachelor of Applies Science: Network Information SystemsKaplan University of Technology － Beltsville, MDGPA: GPA: 4.0Network Information Systems GPA: 4.0
I have very good people skills, and able to troubleshoot and diagnose PC issues.
I am well spoken, and a hard worker.
I have been promoted in every job and career I've had in the past years.
I am a team worker who doesn't mind to put in extra hours in order to get the job done.
I have vast knowledge of many software tools for security,data recovery, and multi media.
I have experience in maintaining mail servers and creating workgroups if needed.
I love to research and solve difficult problems that are complex to solve.
I am proficient at troubleshooting and problem analysis for PC's and software with excellent verbal and written communication skills; strong organizational skills evidenced by ability to quickly set and adjust priorities; attentive to detail; able to document problems and solutions; ability to learn new technology, particularly custom software. I am A+ and Net+ certified. I will be a great asset to your company. I am versatile in many fields such as using html, and tcpip to build web pages also. I am also currently undergoing training for Redhat/linux courses for safeguarding data. Please allow me to work hard ,and make your company more efficient and lucrative. I am willing to take more certifications upon work request. I have also worked for many private company short term contracts such as Callis Communication.